Road To A Million Dollar Cleaning Business podcast

Location #3 Isnt Being Built... It Was Bought

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1. Introduction to the Cleaning Business 2:35

 

  • The cleaning business was started with the intention of learning and improving the process.

  • The focus is on creating a purposeful and systematic approach to cleaning.

 

2. Importance of Values in Hiring 19:51

 

  • Hire based on values that align with the company culture:

    • S: Serve - Look for individuals who have a desire to help others.

    • T: Teamwork - Seek candidates who are willing to support their teammates.

    • A: Accountability - Hire those who take responsibility for their actions.

    • R: Reliability - Ensure candidates can consistently show up and perform.

 

3. Four Standards for Cleaning 41:00

 

  • Establish four key standards for cleaners to follow:

    1. Arrive at the door five minutes early - This shows respect for the client's time.

    2. Greet the client with a smile - Create a positive first impression.

    3. Remove dirt using a checklist - Ensure consistency and thoroughness in cleaning.

    4. Complete a final walkthrough with the client - Gather feedback and ensure satisfaction.

 

4. Training New Cleaners 55:11

 

  • Focus on teaching new cleaners the four standards from day one.

  • Emphasize the importance of client experience over technical skills initially.

 

5. Continuous Improvement 57:07

 

  • Encourage cleaners to seek feedback and improve their skills over time.

  • Foster a culture of accountability and teamwork to enhance service quality.

Cautionary Notes
  • Ensure all team members understand the importance of the four standards and values.

  • Regularly review and update training materials to reflect best practices.

Tips for Efficiency
  • Conduct regular training sessions to reinforce the four standards and values.

  • Use checklists to streamline the cleaning process and ensure consistency.

  • Encourage open communication among team members to share feedback and improve practices.

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