Episode 33 - S3 - Leading Through Change

In this highlight episode of The Quality Hub: Chatting with ISO Experts, we revisit the most powerful insights from past conversations on leading through change. Across challenges and uncertainty, our featured moments explore what it means to stay steady under pressure, lead with authenticity, and turn disruption into opportunity. From practical tools for emotional resilience and transparent communication, to strategies for adaptability, quick decision-making, and learning from setbacks, this episode brings together timeless lessons in leadership. It’s a reflection on courage, clarity, and the power of people-first leadership—reminding us that in every season of change, resilience reveals true character.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis is joined by Stuart Kelly and Kevin Franklin of LRQA to explore the upcoming wave of ISO standard updates, including the major revision to ISO 45001 expected by 2027. The discussion highlights how these changes reflect a shift toward sustainability, resilience, data-driven decision-making, and workforce well-being—covering areas such as mental health, hybrid work, and climate-related safety risks. The guests stress that these updates go beyond compliance, urging businesses to see them as opportunities to strengthen culture, attract and retain talent, and future-proof operations. With practical insights on early adoption, risk management, and embedding standards into daily practices, this conversation underscores why engaging with ISO transitions now is critical for long-term success.   Helpful Resources: What is ISO 45001: https://www.thecoresolution.com/iso-45001-explained ISO 45001 Certification: https://www.thecoresolution.com/iso-45001 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis welcomes Tracey Bear, Manager of Audit Services at Core Business Solutions, to explore the common pitfalls of internal auditing programs. Tracy shares her extensive background—from rocket science to audit management—and offers practical advice on turning audits from “check-the-box” tasks into powerful tools for continuous improvement. Together, they discuss why many organizations struggle with preparation, the importance of management engagement, and the critical role of proper documentation and communication. Tracy also highlights how internal audits, when done right, can foster accountability, teamwork, and lasting operational excellence.   Helpful Resources: Auditing Services:  https://www.thecoresolution.com/iso-auditing-services For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes back Kate Behr, consultant at Core Business Solutions, for a deep dive into the practical tools that drive continuous improvement under ISO 9001. Together, they unpack essential concepts like the Plan-Do-Check-Act (PDCA) cycle, root cause analysis, internal audits, and corrective and preventive actions, explaining how these methods help organizations strengthen their processes and culture of quality. Kate shares expert insights on overcoming common pitfalls, engaging employees in improvement efforts, and using tools like AI to enhance quality management systems. Whether you’re new to ISO or a seasoned professional, this episode offers actionable strategies to keep your QMS alive, evolving, and effective.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with Stuart Kelly and Kevin Franklin of LRQA to unpack the upcoming ISO 9001:2026 updates and what they mean for businesses worldwide. The discussion dives into the growing emphasis on data-driven decision-making, digitalization, ethics, sustainability, and organizational resilience—showing how ISO standards are evolving from compliance tools to strategic frameworks for agility and competitive advantage. With insights on risks, opportunities, and the importance of early adoption, this conversation highlights how organizations can future-proof their management systems in a rapidly changing world.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes back Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to explore the benefits of outsourcing QMS administration. Together, they break down what it means to outsource your Quality Management System administration, and why more small and mid-sized businesses are choosing this path. Suzanne shares how outsourcing saves time and money, ensures continuous compliance, and gives companies access to seasoned ISO professionals without the cost of a full-time quality manager. They discuss how Core’s experts handle everything from document control to internal audits, keeping systems audit-ready and efficient, while still letting organizations maintain full control. With insights on scalability, improved compliance, and peace of mind, this episode highlights how outsourcing can transform QMS management from a burden into a business advantage.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In part two of The Quality Hub: Chatting with ISO Experts, host Xavier Francis continues his conversation with Rick Krick, Director of Security Solutions at Core Business Solutions, to explore what the CMMC becoming law truly means in practice. Rick explains how contractors can still compete if they're not yet fully certified, what “conditional certification” allows, and the critical flow-down responsibility that requires every subcontractor in the defense supply chain to meet compliance standards. The discussion covers the biggest readiness gaps across the DIB (Defense Industrial Base), how small businesses can gain a competitive edge by acting now, and why documentation, monitoring, and continuous compliance are vital for long-term success. With real-world examples of costly noncompliance and practical advice on narrowing scope, maintaining SPRS scores, this episode is an essential guide for any company preparing for the future of cybersecurity and defense contracting.   Helpful Resources: What is CMMC?:  https://www.thecoresolution.com/nist-cmmc-3 CMMC Webinars: https://www.thecoresolution.com/cybersecurity-webinars The Core Vault Solution: https://www.thecoresolution.com/core-vault Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with Rick Krick, Director of Security Solutions at Core Business Solutions, to discuss a monumental update — CMMC is now law. As of November 10, 2025, the Cybersecurity Maturity Model Certification (CMMC) becomes legally enforceable under the Defense Federal Acquisition Regulation Supplement (DFARS), transforming compliance from a policy into a contractual requirement for all Department of Defense contractors. Rick breaks down what this means for organizations of all sizes, from small businesses to major defense contractors, explaining the three CMMC levels, phased rollout timeline, and common misconceptions about compliance. Together, they explore the real-world implications for defense suppliers, the importance of early preparation, and how companies can protect sensitive information while staying contract-ready in this new cybersecurity landscape.   Helpful Resources: What is CMMC?:  https://www.thecoresolution.com/nist-cmmc-3 CMMC Webinars: https://www.thecoresolution.com/cybersecurity-webinars The Core Vault Solution: https://www.thecoresolution.com/core-vault Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources  

In this episode of The Quality Hub, host Xavier Francis is joined by Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to bust some of the biggest myths about ISO certification. Together, they tackle misconceptions like “ISO is only for big companies,” “it’s just paperwork,” or “certification is permanent,” and reveal how ISO standards are actually scalable, practical, and designed to drive continuous improvement for businesses of any size or industry. From affordability and agility for small businesses to empowering innovation and building customer trust, this episode shows why ISO certification is not a burden but a powerful tool for growth and long-term success.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis sits down with consultant Norman Verbeck to explore how organizations can effectively maintain their ISO 9001 Quality Management System (QMS). They discuss the importance of leadership commitment, embedding ISO practices into daily operations, and simplifying processes to encourage company-wide ownership of quality. Norman shares insights on document control, tracking key performance indicators, leveraging customer feedback, and ensuring management reviews remain meaningful and actionable. The conversation also covers training strategies, the value of internal audits, and how to use findings as opportunities for improvement rather than compliance hurdles. Packed with practical advice, this episode highlights how making ISO standards part of everyday business culture drives continuous improvement and long-term success.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting