Upgrading mission-critical services with AI, without causing disruption

A recent upgrade saw NHS 24 implement a clinical reasoning engine – an AI-powered support system to help the call handlers for Scotland’s 111 service. Here’s how they did it. Related contentHow Dragon Copilot is helping clinicians spend more time with their patientsCloudflare outage explainedSaving the NHS with tech: Doctors on-demandMore from ITProVisit ITPro.comSubscribe to the ITPro NewsletterFind us on YouTube

On this week’s episode of the ITPro Podcast, Chris Skipworth, the CEO of Passpack, discusses why password spraying is so often a successful attack method, and what approach IT leaders should take.Related contentThe Iran cyber threat: Breaking down attack tacticsHackers are on a huge Microsoft 365 password spraying spreeThe rise of identity-based cyber attacks and how to mitigate themMore from ITProVisit ITPro.comSubscribe to the ITPro NewsletterFind us on YouTube

Halloween is upon us and October has already been full of IT horror stories. From French supermarket fridges filled with spoiled cheeses to another hyperscaler outage taking down banking services, October has been a nightmare. Related contentGoogle Cloud outage explainedFrench fridges hacked in country-wide supermarket attackMore from ITProVisit ITPro.comSubscribe to the ITPro NewsletterFind us on YouTube

As data center construction causes controversy around the globe, Jane and Bobby are joined by Chris Carreiro, the CTO of global IT infrastructure services firm Park Place Technologies, to discuss the pros and cons of flatpack data centers and how modular computing can help enterprises scale up. Related contentAI data center growth stymied by power constraintsData center markets are booming in these EMEA countriesThe great data center backlash threatens to disrupt the futureMore from ITProVisit ITPro.comSubscribe to the ITPro NewsletterFind us on YouTube

Nearly half of enterprises are struggling to keep pace with disruption. Largely down to a combination of fragmented AI, workplace, and infrastructure strategies, according to Dell's latest Modern Enterprise Readiness Report.Disconnected projects slow businesses down. Outdated hardware creates an AI bottleneck. Leaders need an integrated strategy where devices, infrastructure, and security work as one connected system.On this special edition of the ITPro Podcast, in association with Dell Technologies, Global Chief Technology Officer and Chief AI Officer of Dell Technologies, John Roese, talks through the findings of the Modern Enterprise Readiness Report and how businesses can close the execution gap.For businesses looking to learn more about how they can advance their adoption of AI, John will be sharing additional insights during his keynote presentation at Dell Technologies Forum London on November 24th 2026.Highlights“As anybody who's ever worked in an enterprise knows, the technology is actually not the hard part. It's organizational dynamics, prioritization, regulatory regimes, all of the things that are what are called execution”“If you are not willing to do that restructuring and reorganization of your fundamental processes, then your adoption of AI — even if you're successful with it — will be marginal. It will give you 15% improvement. Our experience has been that when you've completely redesigned the process, when you go in with an open mind, and you realize what the technology can do, and you rethink the distribution of work, you can see orders of magnitude improvement of the actual overall process versus just a marginal 10, 15% improvement.”Related contentRegister now for Dell Technologies Forum London, 24 November 2026 More from ITProVisit ITPro.comSubscribe to the ITPro NewsletterFind us on YouTube

AI tools like copilots, chatbots, and agents have rapidly taken root in the workplace in the years since ChatGPT brought the technology into the mainstream. The initial promise was that AI would lighten the load and help workers carry out tasks without having to learn new skills. In reality, that’s not quite what happened.Barriers to adoption have led to a growing AI skills gap in companies driven not by a lack of understanding of how to use the technology, but by a lack of understanding of how the technology works and what its weaknesses are.On this week’s episode, Jane and Ross are joined by Greg Hanson, VP and head of EMEA North at Informatica from Salesforce, to discuss the impact this can have on companies and whether there is a straightforward way to overcome it.Related contentEnterprises are ‘paralyzed by a lack of understanding’ with AI adoption – and there's one key factor that decides successWhy AI adoption is a people problem, not a technology problemMore from ITProVisit ITPro.comSubscribe to the ITPro NewsletterFind us on YouTube

For many companies, AI is now a fact of life. A growing number of those that were running pilots have now moved to production, bringing agents and other forms of generative AI into force in their organizations.Perhaps more exciting still, these projects are – finally – starting to demonstrate ROI.In this special edition of the ITPro Podcast, in association with SAP, Jane is joined by guest James Bates, head of industry and customer advisory at SAP UK and Ireland, to talk about AI investment, the importance of workforce skills, and how organizations can successfully scale their implementations.Highlights“AI largely to this point has been fantastic in terms of productivity use cases ... but if you think about the prospect of agentic AI and its ability to transform end-to-end processes, where actually you'll have agents really driving actions – albeit still orchestrated, I would stress, by people and people very much at the center of that decision-making kind of process – you’re right, there is definitely a lot of excitement about it.”“If you think about the sorts of processes and data that SAP and SAP's customers are dealing with … nearly right isn't good enough in our world. Actually, it has to be 100% right, which is interesting if you start thinking about the nature of probabilistic systems versus deterministic. And of course, large language models are probabilistic, and we're having to try and understand how we solve some of those challenges when it comes to the nature of data within an SAP kind of landscape.”“If we think about where customers are investing and working and deploying capabilities today, it's also in building some of the foundations around AI. So things like data, processes, skills, governance frameworks. And I often think actually that the organizations and customers that will win in the long term are those that are focused on building those initial foundations.”There’s still time to register for SAP NOW AI Tour UKI – click here to join SAP in Birmingham. Related contentSpecial agents: the changing face of AI in business and how it’s driving ROIDownload SAP’s The Value of AI report now

It’s been a summer of change in the UK. With Andy Burnham taking up residence in 10 Downing Street, the new prime minister has championed the government’s focus on a more decentralized approach to governing the UK – including a ‘Number 10 North’ in Manchester.With a proposed shift of power away from London toward other regions, could this approach work in the UK tech sector?In this week’s episode, we speak to Ben Bilsland, Head of Technology Industry at RSM UK, about the UK’s technology hubs and how a more regional focus could help the UK grow its technology sector.More from ITProVisit ITPro.comSubscribe to the ITPro NewsletterFind us on YouTubeRelated content UK government targets 'sovereign AI' gains with new £500 million startup funding scheme

As we move further into autumn, conferences start to come thick and fast. This week was NetApp's annual Insight event, live from Las Vegas, where there was another chance to hear more about how smart storage, AI factories, and data readiness can empower enterprises.However, it’s been a challenging year for NetApp, with growing concern over the ever-rising cost of hardware and the rapid expansion of agentic AI pulling safety concerns into focus.ITPro’s news and analysis editor, Ross Kelly, joined the pod live from an unusually rainy Las Vegas to talk through NetApp’s announcements. NetApp Novus has AI factory bottlenecks in the crosshairsI can’t believe we’re still talking about AI data readinessNetApp CEO George Kurian: AI adoption

The data center has always been the backbone of enterprise operations, but in the age of AI, modern infrastructure has to evolve. And there are many challenges for enterprises when it comes to their legacy infrastructure and what they need to consider for a successful refresh.In this special edition of the ITPro Podcast, Bobby Hellard talks with Dell Technologies senior director of global speciality sales, KC Funk on the evolution of the modern data center.From storage layers and AI readiness to security and the current threats data centers should prepare for, KC explains how Dell solutions like PowerStore can help.Three business benefits of Dell Private Cloud