Building a Distinctive Customer Experience Program at T4

Welcome to T4 Talks. A podcast hosted by the JFK Terminal 4 team that brings you inside the largest air terminal at John F Kennedy Airport! In this episode, Jose Cuevas, Senior Manager of Commercial at T4, sits down with Maria Martinez, Director of Brands and Concepts from SSP America. SSP America is a leading food and beverage provider in travel locations and a proud partner at JFK Terminal 4. Jose and Maria discuss their journeys as Hispanic leaders in aviation, offer advice to those looking to succeed in the commercial aviation industry. We look forward to you taking this adventure with us.

Welcome to T4 Talks. A podcast hosted by the JFK Terminal 4 team that brings you inside the largest air terminal at John F Kennedy Airport! In this episode, we sit down with Julia Moris, Senior Manager of Customer Experience at JFKIAT, to discuss providing valuable customer experience to travelers, how we surprise and delight staff and travelers in the terminal, and Terminal 4’s 4Excellence Program. We look forward to you taking this adventure with us.

Welcome to T4 Talks. A podcast hosted by the JFK Terminal 4 team that brings you inside the largest air terminal at John F Kennedy Airport! Juneteenth is an important celebration for so many people within our terminal, our city, and across the country. As a Queens-based terminal, we take very seriously our responsibility to support our local diverse community – and we did just that by holding space for industry leaders to speak directly to the importance of Juneteenth, share what the celebration means to them, and discuss the challenges that the Black community still faces today within our industry and in our society. Rachelle Antoine, Manager of External Affairs & Community Outreach, JFK Redevelopment at the Port Authority of New York & New Jersey. We look forward to you taking this adventure with us.

Welcome to T4 Talks. A podcast hosted by the JFK Terminal 4 team that brings you inside the largest air terminal at John F Kennedy Airport! In this episode, we sit down with Daryl Jameson, VP of Asset Management and Baggage at T4, Gary Weinstein, Sustainability Manager at T4, and Denise Pronk, Head of Sustainability at Royal Schiphol Group. Daryl, Gary, and Denise discuss their journeys as leaders in Sustainability, the exciting work that we are doing at JFK Terminal 4, and tips for travelers to be more sustainable. We look forward to you taking this adventure with us.

Welcome to T4 Talks. A podcast hosted by the JFK Terminal 4 team that brings you inside the largest air terminal at John F Kennedy Airport! In this episode, Vernon Taylor, Director of People Operations at T4, sits down with Nikki Harland, COO of Paradies Lagardere, live from inside Corsa in our retail hall at Terminal 4. Nikki and Vernon discuss their journeys as diverse leaders, advice to those looking to work their way up, and advice from two diverse leaders. We look forward to you taking this adventure with us.

Welcome to T4 Talks. A podcast hosted by the JFK Terminal 4 team that brings you inside the largest air terminal at John F Kennedy Airport! In this episode, we sit down with Roel Huinink, the President & CEO of JFKIAT, to dive deep into the history of JFKIAT and Terminal 4, our strategic pillars, and what you can expect from the T4 Talks Podcast. We look forward to you taking this adventure with us.