Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support

2/6/2021

Support Heroes by Kaizo

0:00

53:57

In this episode, Perran Facey - Director of Customer Support at MURAL, provides his top tips on support management with a particular focus on the use and communication of KPIs. Perran is a Mathematics graduate from Queen Mary University London and a seasoned support manager with over a decade of experience working in the support industry. As such, he's the perfect candidate to identify the common pitfalls associate with managing through data and elaborates on how to avoid them. Happy Listening!

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Ep. 37 Road to Remote Customer Service Excellence with Shopify’s Director of Support
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Ep. 32 The Power of Support Ticket Classification - Lessons from Experience & How to Get Started
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Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support
2/6/2021
53:57
In this episode, Perran Facey - Director of Customer Support at MURAL, provides his top tips on support management with a particular focus on the use and communication of KPIs. Perran is a Mathematics graduate from Queen Mary University London and a seasoned support manager with over a decade of experience working in the support industry. As such, he's the perfect candidate to identify the common pitfalls associate with managing through data and elaborates on how to avoid them. Happy Listening!

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Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support

Support Heroes by Kaizo

Otros episodios de "Support Heroes by Kaizo"

Ep. 39 How ActiveCampaign revolutionizes customer experience

Ep. 38 How Kaizo leverages gamification to drive team productivity

Ep. 37 Road to Remote Customer Service Excellence with Shopify’s Director of Support

Ep. 36 How Zendesk evolves customer service with change management

Ep. 35 How Hugo Skyrocketed Their CSAT with Video Support & Proactive Service

Ep.34 Customer Service Best Practices from the Insurance Industry

Ep.33 How to Make an Acquisition in Support Successful- Advice for Acquirers and Acquirees

Ep. 32 The Power of Support Ticket Classification - Lessons from Experience & How to Get Started

Ep. 31 Simple but Effective Tips for Customer Service Managers - A Panel of 3 Experts

Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support