SuccessAF Series 2 Episode 10 - Technical Customer Success & Account Management

In this episode, we invite Harry Wray, Global CX Strategy Director at Zendesk, to give us insights on data and how they mesh together to point us to the best customer narratives. How do tomatoes, rhinoceroses, and advertising professionals provide a different perspective? Listen to SuccessAF now!

In this episode, we invite Jovana, Head of Customer Success for Asia Pacific at Blue Prism, to delve into her learnings on Customer Orientation and how it leads to effective Customer Success.

Business acumen and professional maturity develops during your Customer Success practice. How do professionals develop business acumen to bring value to their roles and customer conversations? In this episode, we discuss how to hone your business acumen, with some tips from Amazon's STAR method of interviewing.

High trust environments foster increased productivity and output. How do you build trust with customers to elevate relationships and conversations as a Customer Success Manager? In this episode, we discuss about building trust internally and externally as a CSM.

In our series finale, we share our thoughts on learnings from this season, and maybe a Series 3?

In our final interview, Jonathan who is a Technical Account Manager at Gitlab discusses the technical aspects of Customer Success Management. We explore aligning business and technical requirements for a customer to achieve their desired goals and objectives. What do Monoliths, Microservices, and Modern Lux have to do with Customer Success? Listen to this episode to find out.

In this episode, Alaina & JD explore similarities and differences across types of customer metrics that make up a Customer Health Score. Are quantitative or qualitative factors better at determining the red-yellow-green's of a health score?

In this episode, we invite Steph Owen, Regional Vice President of Customer Success at Zendesk, for her professional take on Data Storytelling for Customer Success. What are some challenges working with data sets and how do we drive valuable conversations with customers from data?

In this episode, we touch on the nascent Partner Success space that is becoming more prominent in Asia Pacific. How do Customer Success Managers and Partner Success join forces to achieve our customer's goals and objectives? Anthony Jose, Operations & Enablement Lead at Google APAC, shares his insights and experience on fostering a robust partner ecosystem for the software subscription business of the future.

In this episode, Alaina and JD delve into the various types of renewals and how renewal strategies are formulated around customer segments. To auto-renew or not? Will Customer Success Managers hold a renewal quota? Listen to this episode for a glimpse into the future of success and renewals.