147: Eliminating Busy Season Calls

Tyler and Hans wrap up this series by sharing a couple "top five" lists. Tyler covers some of his favorite interview questions and Hans shares some of his top diagnostic scenarios for newer technicians. We hope you have enjoyed the series. If you have any comments on conversations this inspired, things we missed, or ideas for future episodes we hope you will email them to us at [email protected]

Part 2 of the conversation with Josh Stoller and Hans Stutzman. In this episode, the conversation focuses around how to know if a technician can handle further responsibility, follow-up, and ways to keep an advanced technicians at the dealership.

Part 1 of the conversation with Josh Stoller and Hans Stutzman. In this episode of the series the conversation progresses to how to help a technician grow into an "advanced" technician through giving them desired responsibility. Part 2 of the conversation with Josh and Hans (part 3 of the series) will drop on January 8th in an effort to avoid the holidays. Merry Christmas and Happy New Year to all our linteners!

Join hosts Tyler Hubert and Hans Stutzman as they work their way through this series focusing on how to turn new and existing technicians into advanced technicians. In part one of the series Tyler talks with Zac Preston of Reynolds Ag Solutions to gather his advice on what to identify in the hiring process and how he likes to onboard new technicians to get them ready to support growers.

Tyler tags off of a previous episode on maintenance plans for customers and ties it into a conversation around Grower Surveys. Alex Koehn, General Manager of Dynamic Ag Services, LLC, joins Tyler in studio to discuss what he has done for grower surveys and what he has done to implement changes based off of the surveys.

Nate is joined by other Product Support Team members as they discuss the upcoming dealer development days. Dates are filling up fast, sign up today. December 1-5, 8-12January 28-29

Nate plays back a phone call with Lead Commercial Agronomist, Jason Webster, as they discuss what it looks like to do plots on the PTI farm and discuss what it looks like to make good management decisions based on plots. PTI Book: https://www.precisionplanting.com/pti

Tyler is joined by Chris Hoffmann from P&C Ag Solutions out of Reese Michigan, as they discuss the trials of high call volume during busy season. What things have they done to eliminate calls during the busiest time of the year? What types of calls are they able to eliminate? And what's behind the Pink shirts?

Freya joins Product Support members Nate Burnham and Carl Pflederer for a in season harvest update. We discuss leading call drivers this year and tips for 2025.1.x. You can find the most up to date YieldSense Operator’s Guide here: YieldSense Operator’s Guide | Precision Planting Documentation

Tyler and Freya are joined by Region Manager Ken Sauder in part 2 of this 2 part series. Ken stops by to pass on some wisdon around how to look at a maintenance plan big picture, as well as some of the details to consider to make it a success.