AI Revolution: How Intercom's Bold Pivot is Rewriting the Future of Customer Experience

What if AI could solve the most frustrating problem in business today? In this podcast hosted by iDonate VP of Product and Engineering Nacho Andrade, Intercom CPO Paul Adams reveals how his company made a radical pivot that could redefine how businesses interact with customers. He shares the inside story of building Fin, an AI agent that's solving customer service challenges most companies can't even imagine, and offers a blueprint for surviving the AI revolution.

Can a product leader truly drive innovation while balancing customer needs and technological disruption? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, NMI Chief Product Officer Tiffany Johnson will be speaking on transforming product strategy in the payments industry. She shares insights from leading a global embedded payments company, offering a deep dive into strategic product management and leadership.

Ever wondered how a retail giant uses AI to let customers walk out of the store without checking a receipt? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Sam's Club Chief Product Officer Todd Garner will be speaking on creating frictionless shopping experiences through cutting-edge product development. Garner shares insights into how Sam's Club is leveraging technology like computer vision, generative AI, and member-focused design to reimagine retail from the ground up.

What if product management is stuck in an outdated paradigm? In this podcast hosted by Qventus Product Director Mark Bailes, Cognizant former Product VP Jeremy Horn will be speaking on reimagining the future of product management. He challenges conventional wisdom about roadmaps, specialization, and organizational strategy, offering provocative insights into how product thinking can transform businesses across industries.

What if your next breakthrough product could transform entire industries? In this podcast hosted by Products That Count CEO Hoda Mehr, EY and Nottingham Spirk leaders Steve Wanner, Jason Ertel, and Brent Duersch unpack the future of product innovation across industrial sectors. From transforming water heaters into energy solutions to navigating AI's impact on product development, these innovation experts reveal how breakthrough products are created at the intersection of technology, strategy, and bold thinking.

What if your next breakthrough product could transform entire industries? In this podcast hosted by Products That Count CEO Hoda Mehr, EY and Nottingham Spirk leaders Steve Wanner, Jason Ertel, and Brent Duersch unpack the future of product innovation across industrial sectors. From transforming water heaters into energy solutions to navigating AI's impact on product development, these innovation experts reveal how breakthrough products are created at the intersection of technology, strategy, and bold thinking.

Want to know how a top CPO turns health data into a life-changing product? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Oura Ring Chief Product Officer Holly Shelton reveals how to build groundbreaking health technology through customer-centric design and rapid innovation. Holly shares her journey from Apple to leading a preventive health wearable company, offering insights into balancing cutting-edge technology with meaningful user experiences.

How can product innovation accelerate the fight against climate change? The scale and urgency of the transformation required to fight climate change has never been more clear. Building hardware and software products, acquiring the funding and creating a diverse community to enhance talent capacity and to drive innovation, is essential to tackling this global environmental crisis. In this podcast hosted by Silicon Valley Bank Climate Tech & Sustainability SVP Maggie Wong, CEO & Co-Founder of 3V Infrastructure Aubrey Gunnels will be speaking on the importance of charging infrastructure for electric vehicle adoption, a product's revenue model to enable sustainable growth, and aligning the appropriate capital sources with a climate tech solution.

What if AI could transform how we understand and experience sports? In this podcast hosted by Products That Count CEO Hoda Mehr, SportsVisio CEO Jason Syversen discusses the revolutionary intersection of artificial intelligence and athletic performance. He shares his journey from hacker to founder, revealing how technology can democratize sports analytics and provide unprecedented insights for athletes at every level.

Are global product teams ready to reinvent themselves in the age of AI? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Walmart International Chief Product Officer Tim Simmons unpacks how generative AI and platform thinking are reshaping product management across seven international markets. He offers a rare insider view of how one of the world's largest retailers is turning technological disruption into a strategic advantage.