A standardized approach to complaints and feedback mechanisms

While both climate finance and humanitarian response aim to address the negative effects of climate change, they have different mechanisms and distinct forms of financing, resulting in poor coordination. Improving coordination between these two sectors is needed to help close the considerable funding gaps that exist for countries most affected by climate change.Join us for a webinar on 6 July, in which we will discuss how climate finance and humanitarian response can better work together to respond to climate-related emergencies. Together with an expert panel, we'll be looking in more detail at how climate loss and damage financing works in relation to humanitarian response, what the two sectors can learn from each other, and what lessons we can already draw from existing coordination efforts.Read more about the session at https://phap.org/6jul2023

What is needed to move beyond consulting and listening to people affected by crises to ensure their representation and influence in decision-making forums? Join us on Tuesday, 13 December 2022, to explore how we can collectively build greater trust in our responses through genuine participation in decision-making processes.The IASC AAP Task Force has been exploring different elements of putting accountability to affected populations (AAP) into practice through a series of events over the past year. Previous sessions have focused on collective accountability, leadership, and donor engagement. In each of those events, getting the voices of those affected by crisis “to the table” has been a recurring theme.As part of the IASC Task Force’s commitment to engaging and consulting with the broader community, we invite you to join us and share both the challenges you are facing and your views on how we can ensure genuine participation. Together with a panel, we will discuss cases submitted by the participants to see what practical steps can be taken to better ensure the genuine participation of people affected by crises.Read more about the event at https://phap.org/13dec2022

The United Nations Framework Convention on Climate Change (UNFCCC) includes commitments regarding “Loss and Damage” (L&D) – the impacts of climate change to which those least responsible for climate change are not able to adapt. Action to address L&D under the UNFCCC aims to enable countries to recover and develop after a crisis and address slow-onset impact, but also to compensate people for what they have lost. The concept of L&D is rooted in the principles of climate justice: that those who have done the least to contribute to rising temperatures should not bear the costs associated with addressing it.This session will explain what Loss and Damage is and how it could support – and be supported by – existing humanitarian finance mechanisms. The session will explore the losses and damages experienced by individuals, communities, and governments and how adequate funding for loss and damage could reduce the impact of short-term, protracted, and slow onset crises.This webinar aims to: -Improve understanding of Loss and Damage and its relationship to climate finance, as well as the importance of this year’s COP27 to Loss and Damage and how it links to humanitarian action.-Discuss why humanitarian organizations need to engage on the topic of Loss and Damage, among others, in the lead-up to COP27.-Highlight the modalities and strategies for humanitarian NGOs to engage in the preparatory work for COP27 and beyond.Read more at https://phap.org/25aug2022

Over the last few years, we have seen a significant increase in awareness by the humanitarian community of the impacts of the climate crisis and humanitarian engagement in UNFCCC processes. Following on COP26 in Glasgow last year, we saw a far greater presence of humanitarian actors, engaging and raising awareness of the impacts of climate change on the most vulnerable. However, ahead of the 2022 UN Climate Change Conference or COP27, which will take place in Sharm El-Sheikh in November this year, the humanitarian community needs to further articulate its collective role in implementing solutions to the climate crisis. How does COP27 relate to the work of humanitarian actors and how can they engage in the proceedings to make sure that the discussions take into account humanitarian needs?Commitment #6 of the Climate and Environment Charter encourages humanitarian organizations to use their influence to mobilize urgent and more ambitious climate action and environmental protection. The Charter commits us to work together to foster ambitious action on climate change adaptation and mitigation and to ensure protection of those who are most vulnerable so that they are not left behind. The humanitarian sector is uniquely placed to influence legal and policy frameworks to better channel resources and attention towards vulnerable and at-risk people. We can leverage our presence, expertise, and insight to work with multilateral institutions, governments, and other organizations to ensure that greater focus on the impacts of this crisis on communities and people we serve are taken into consideration at decision-making levels. On 30 June, join us for a webinar on how we can make COP27 an opportunity for this.This webinar aims to: - Raise awareness of the UNFCC process and the importance of this year’s COP27 and how it links to humanitarian action- Discuss why humanitarian organizations need to engage to bring in humanitarian perspectives on the topic of Loss and Damage in the lead-up to COP27- Highlight the modalities and strategies for humanitarian NGOs to engage in the preparatory work for COP27Read more at https://phap.org/30jun2022

Over the last decade, individual agencies, and the humanitarian sector as a whole, have made progress in becoming more accountable to people affected by crisis. However, we are still facing substantial challenges in meeting the commitments we have made to affected people. Fundamentally, we need to work with affected communities, multilateral agencies, NGOs, civil society organizations, governments, and donors, to address the asymmetry of power that currently defines the relationship between humanitarian agencies and affected people. This requires a more cohesive, collaborative system-wide approach to seeing how we connect the incentives and break down the barriers that hold us back from making this change.Join us on 24 June for a discussion on collective accountability, organized by the new IASC Task Force on Accountability to Affected People (AAP) and hosted by PHAP, where we will aim to generate ideas and understand better what is needed to drive a system-wide change for greater collective accountability for people who have been affected by crisis. The discussion will take its starting point in the vision of the AAP Task Force: “By having an accountable and enhanced leadership, supported by an inclusive system and architecture with quality resourcing available we will strengthen collective accountably to people affected by crisis and deliver the necessary system-wide change”. The session will draw on learning from a range of initiatives to capture ideas of opportunities, as well as overcoming barriers to change to help offer direction to advance the IASC Task Force plans for collective accountability to affected people.Read more about the event on https://phap.org/24jun2022

Drawing from the experience of the Collective Service, this session will show examples of how a collective approach to community engagement coordination can make a difference in the response in communities facing multiple threats and where the same partners respond simultaneously to public health, humanitarian and other emergencies.The session will share experiences of how social data has contributed (or not) to informing and shaping epidemics response, with focus on the response to COVID-19 and Ebola, emphasizing lessons that can benefit humanitarian responses in the future. In addition, it will discuss how investments in data systems contribute to more effective preparedness programming strengthening of community resilience through better preparation, response, and learning.The session will provide concrete examples and inspiration for actors across the spectrum of humanitarian and public health crises on the benefits of collective approaches to community engagement and how they can contribute to faster, more accountable and effective responses.Read more at https://phap.org/19may2022

Drawing on the outcomes of the discussions during the previous two sessions organized during the HNPW on Accountability to Affected Populations, this high-level session will focus on the key actions required from humanitarian leadership to make AAP a reality and to "address the asymmetry of power that currently defines the relationship between humanitarian agencies and affected people" as stated in the recent IASC Principals’ statement on AAP. Read more about the session on https://phap.org/11may2022

While there are still few examples of complaints and feedback mechanisms that systematically capture the views and feedback from affected people, ensure they inform decision-making, and close the “feedback loop,” progress is being made. Drawing from a few country examples, this session will be an opportunity to look at some of the existing good practices for collective and standardized complaints and feedback mechanisms, including data standardization initiatives, feedback logbooks, and hotlines, as well as initiatives to ensure mechanisms are designed so as to be participatory, inclusive, and accessible. Read more about the session at https://phap.org/6may2022

The session will draw from a few contexts which have started the implementation of IASC AAP tools such as the AAP framework and the results tracker. It will focus on how they are contextualizing and operationalizing these tools and how this is contributing to advancing collective accountability at country level.Read more at https://phap.org/3may2022

Commitment #4 of the Climate and Environment Charter encourages organisations to better understand climate and environmental risks to calibrate responses adequately. Meteorological data and local and indigenous knowledge about patterns of variability should be used to provide risk analyses that are comprehensive, reliable, and relevant. In many places where humanitarian organizations work, relevant data can be scarce or unreliable, and collaboration across the humanitarian sector and beyond to address existing and emergent data gaps is critical.This webinar will provide insights on: - How to gather and analyse data and translate them into programming- How to share data given that larger and smaller organisations have different capacity and access to it- The benefit of sharing data from metereological, agriculture, private sector and governmental sources to inform both humanitarian and developmental programmes.Read more about the event at https://phap.org/28apr2022