941: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets

We’re joined by Jamie Cooperstein, author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this hashtag#novacancynews we talk: ·      Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities. ·      The Power of Emotional Connections: Learn how creating genuine connections can transform guest experiences. ·      Concierge Stories Unveiled: Jamie shares jaw-dropping moments from her time as a concierge, including a Botox-saving wedding miracle! ·      Finding Passion in Hospitality: From sports journalism to hotel lobbies — Jamie’s journey proves life can surprise you. ·      Practical Advice for Hospitality Pros: How to navigate uncertainty, adapt, and excel in this ever-changing industry. Special thanks to our sponsor, Actabl— giving hoteliers the power to profit. Visit actabl.com today Find Jaime’s book: https://lnkd.in/eSnWsRbQ Don't miss this thought-provoking, fun, and insightful conversation! Like, subscribe, and share to stay tuned for more inspiring episodes. hashtag#Actabl hashtag#truehospitality

📄 I’m joined by Steve Palmer, Founder of Indigo Road Hospitality Group, where we discussed rethinking hotel F&B  to drive profitability and create unforgettable guest experiences. Recorded during the Hunter Hotel Investment Conference. 🔥 In this episode: 🍽️ Why "Hotel Restaurants" Are Outdated – Build restaurants inside hotels that locals love. 💡 Revolutionize F&B Profitability – Learn how some hotels see 50% of total revenue from food and beverage. 🧠 Break Free from Old Habits – Stop doing things "just because we've always done them." ☕ Creating Vibrant Spaces – Coffee bars, brunch options, and innovative dining that enhance the guest stay. 🤝 When to Bring in an F&B Operator – Why it's crucial to involve experts early and avoid last-minute failures. 🏨 Elevate the Emotional Connection – Turn a stay from "just a bed" into a complete experience. 🙌 Special Thanks to Our Sponsor: A big shoutout to Actabl—they give you the power to  profit! Check them out at actabl.com to learn how to supercharge your hotel's profitability. 👉 Don’t miss this game-changing discussion! Like, share, and subscribe to stay updated with the latest insights in hospitality.   #HotelF&B #HospitalityInnovation #FoodandBeverage #HotelProfitability #Actabl #NoVacancyLive #HotelRestaurants #GlennHaussman #HunterConference

Tonight we welcome the first father and son duo on the show, Paul Coury and Alex Coury of Coury Hospitality. They'll be sharing cocktails and stories with Glenn, Craig and Producer Dave. as we celebrate the end of the week.

I was in Houston yesterday and chatted with friend and industry icon W Chris Green. We discuss the evolution of guest service and smart business practices in the hotel industry. We recorded this before we hit the stage for an event with the Hotel & Lodging Association of Greater Houston Greater Huston during their monthly membership meeting. 🔥 What You’ll Learn: How Chris Green’s leadership philosophy focuses on balancing exceptional guest experiences with operational excellence. Insights into Houston's booming hospitality scene and what’s driving its growth. How to create a culture that keeps teams engaged and motivated. The role of technology in transforming guest satisfaction and operational efficiency. Why understanding market trends can give hoteliers a competitive edge. 💡 A special thanks to our advertiser, Actabl—giving you the power to profit! Check them out at Actabl.com. 📲 Hit that subscribe button and don’t miss out on more exclusive interviews and industry insights!

Today we’ve got Russ Flicker, Co-Founder and Managing Partner of AWH Partners. He’s got the latest scoop on hotel investments, asset management, and market trends. From uncovering off-market deals to navigating high-interest rate environments, Russ offers real talk about what’s driving (and slowing) hospitality transactions today. 🔥 Highlights: •    State of the Hospitality Market: Why some properties are thriving while others are struggling. •    Investment Realities: Why high interest rates are forcing a shift from creative repositioning to focusing on cash-flowing assets. •    Urban Market Insights: The challenges and opportunities in cities like New York, San Francisco, and Chicago. •    Group vs. Transient Demand: Why group business growth is critical and how it impacts hotel profits. •    Opportunities in Secondary Markets: Why deals in the $15M equity range can offer higher yields. •    Technology and Data: How proprietary tech is giving AWH Partners a competitive edge in decision-making. 🎤 Bonus Insight: Russ and Glenn take a nostalgic trip down memory lane, discovering they both grew up just miles apart on Long Island! 💡 Key Takeaway: Discipline is key in today's challenging market. Stick to your metrics, stay patient, and be ready when the next opportunity arises. 🙏 Special Thanks to Our Advertiser: Actabl – giving you the power to profit! Visit Actabl.com to learn how tools like ProfitSword can help you make better business decisions. 📢 Don't Miss Out: •    Subscribe and follow No Vacancy wherever you get your podcasts. •    Share this episode with your network and stay ahead of hospitality trends! #HospitalityInvestment #HotelBusiness #HotelDevelopment #NoVacancy #AWHPartners #RealEstate #HotelTrends #AssetManagement #GroupBusiness #TechnologyInHotels #Actabl #HospitalityInsights  

Want to fast-track your hospitality career and be in the room where it happens? I’m chatting with Dorothy Roberts, President of the Long Island Hospitality Association and a hotel investor, to reveal how local industry associations can supercharge your career and strengthen your community. 📌 What You'll Learn: How networking with the right people can open unexpected doors 🚪 The real benefits of joining a local hospitality association 🤝 How Long Island's hospitality scene is evolving and growing 🌍 Why mentoring young professionals is crucial for the industry's future 👩‍🎓👨‍🎓 How you can get involved and make an impact in your own community 🏨 A special thanks to our advertiser, Actabl—giving you the power to profit! Check them out at Actabl.com. Don’t just watch—engage! Drop a comment, hit like, and subscribe for more insider hospitality conversations! #HospitalityIndustry #Networking #CareerGrowth #HotelLife #NoVacancyPodcast #HospitalitySuccess #Actabl #HotelInvestor #LongIsland #TravelIndustry  

While at the Hunter Hotel Investment Conference I spoke with Grey Raines and Kerry V. Ranson from Raines Company. They discuss how they’ve managed to scale their company, integrate new technologies, and keep momentum going while staying true to their values. ✅ Key Highlights: 📈 Added 23 new hotels in 2024, including ground-up developments and third-party management. 💡 Leveraging technology and accounting system alignment to maximize efficiency. 🏨 Innovative deal structures using historic adaptive reuse, tax abatements, and forgivable loans. 🔥 Exciting openings ahead, including three new properties and expanding the investor base. 😅 Balancing high growth while avoiding burnout—plus some self-deprecating humor on the grind! 🎯 Why Watch: Get inspired by how RainesCo keeps expanding without compromising quality. Plus, enjoy the humor and honest insights about the challenges of hotel growth. 💙 Special Thanks to Our Advertiser: A big shoutout to Actabl— actabl gives you the power to profit! Check them out at actabl.com. 👍 Don’t forget to like, share, and subscribe for more behind-the-scenes insights from the Hunter Conference!

📚 While at the Hunter Hotel Investment Conference I chatted with Todd Felsen Felson, President & CEO at OTH Hotels Resorts, an expert hotelier and management company leader, about the wild ride the hotel industry is on in 2025. From fluctuating group demand to unpredictable business travel, this conversation dives deep into strategies for staying ahead. 🔥 Key Takeaways: 📉 Volatility in the Market: Why 2025 feels like the "year of whiplash" and how to stay agile. 🎯 Strategic Revenue Management: The importance of real-time data and making split-second decisions. 💡 Tech That Enhances Guest Experience: Leveraging technology to improve efficiency while maintaining a people-first culture. 🏨 Evolving Guest Preferences: How younger travelers prefer contactless, seamless interactions. 🕰️ Productivity and Scheduling: Using tech to optimize labor costs and enhance guest satisfaction. 🤖 Tech Meets Hospitality: Todd highlights the delicate balance between using technology to reduce operational friction and ensuring the guest still feels a human connection. Learn how automation can free up staff to focus on meaningful interactions and make your operations more profitable. 👉 Don’t miss this insightful conversation packed with actionable strategies to navigate uncertainty and keep your business thriving. 🎥 Watch Now and Stay Ahead in Hospitality! 💡 Shoutout to Our Sponsor: Special thanks to Otelier — the software behind every great host. Check them out at Otelier.io to learn more about how they’re transforming hospitality.

While at the Hunter Hotel Investment Conference I chatted with Rick Colling, Global Brand Leader Homewood Suites by Hilton and Kevin Morgan, Global Brand Head - Tempo by Hilton with Hilton, to discuss the explosive growth and benefits of dual-branded hotels. Learn how pairing brands like Homewood Suites and Tempo by Hilton creates incredible value for owners and unforgettable experiences for guests. 🔍 Key Highlights: Booming Growth: 20% of Homewood Suites’ pipeline is now dual-branded, with 11 active Homewood/Tempo deals. Elevated Guest Experiences: Cross-brand amenities like fitness centers and coffee from Bluestone Lane create a seamless experience. Faster Brand Ramp-Up: New brands like Tempo gain traction quicker by leveraging established names like Homewood. Smart Design Innovations: Learn how Hilton reduced square footage by 12,000 ft², optimizing space while maintaining guest satisfaction. The Art & Science of Hospitality: Balancing data-driven design with real-world guest feedback to refine future prototypes. Success in Raleigh: Explore the success of the dual-branded Tempo and Homewood property in Raleigh, NC, and what’s driving its exceptional performance. 🏨 Why It Matters: Dual-branded properties are no longer a trend—they’re a proven strategy that benefits owners, guests, and brands alike. 🙌 Special Thanks to Our Sponsor: Actabl Gives you the power to profit. Learn more at Actabl.com 🔗 Listen Now: ✅ Like, Share, and Subscribe to stay updated with the latest in hotel innovation and investment.

I’m with Ryan Rivett, CEO of My Place Hotels of America, at the Hunter Hotel Investment Conference! We discuss how My Place is carving out a unique space by focusing on smaller markets and building strong relationships with franchisees and communities. 🔑 Highlights You Won't Want to Miss: 🎯 Loyalty Driven by Listening: Discover how My Place leverages guest feedback to refine and grow their loyalty program. 🛏️ What Guests Love Most: A focus on quality, clean rooms, and comfortable stays keeps guests coming back. 🌍 Strategic Growth in Secondary Markets: Why My Place thrives where others miss opportunities. 🤝 Building Relationships, Not Just Selling: The secret behind My Place's success is connecting with communities and business owners. 📈 Looking Ahead to 2025: Expect 15% growth in footprint with exciting developments on the horizon. 💡 Bonus Insight: Ryan and Glenn share their thoughts on staying motivated even when the industry faces uncertainty—and yes, expect some top-tier dad jokes from Glenn! 👉 Subscribe, Like, and Share for more engaging hospitality industry insights and behind-the-scenes content! Actabl gives you the power to profit. Check out Actabl at Actabl.com hashtag#MyPlaceHotels hashtag#HotelDevelopment hashtag#HospitalityLeadership hashtag#HunterConference hashtag#HotelGrowth hashtag#FranchiseSuccess hashtag#HospitalityInsights hashtag#Actabl hashtag#GlennHaussman hashtag#LoyaltyPrograms