Creating value for customers by innovating service delivery

Daniel Lacalle, Senior Portfolio Manager at hedge fund Ecofin and writer at ElConfidencial.com, discusses 'Which energy model should Spain and the EU head for to ensure economic competitiveness, security of supply and environmental sustainability?'.

Kamalini Ramdas, professor of Management Science and Operations, argues that organisations able to harness innovation in service delivery can create 'tremendous' value for both their customers and themselves.

In a new podcast Nigel Nicholson, Professor of Organisational Behaviour at London Business School, explains why other organisations need to pay attention to the unique culture of family firms.

In a new podcast Robin Buchanan, President of London Business School, discusses the ways in which boards should respond to the current scrutiny of executive pay from politicians, shareholders, the media and the general public

Kamalini Ramdas, Professor of Management Science and Operations, on the impact of component sharing on quality in the auto industry

Julian Birkinshaw, Professor of Strategic and International Management,explains how organisations can do a better job of using a management model to enhance their competitiveness

How can firms nurture and develop managers and executives into leaders capable of turning today's problems into tomorrow's opportunities? Dr Babis Mainemelis, Assistant Professor of Organisational Behaviour, provides creative solutions

Lourdes Sosa, Assistant Professor of Strategic and International Management at London Business School provides new insights into how incumbents react when faced with a desruptive technology

Kamalini Ramdas, Professor of Management Science and Operations at London Business School, has been helping orthopaedic surgeons learn from her research into how companies manage product quality and the effects of standardisation on quality

Niro Sivanathan's latest research investigates why power creates the illusion of control over uncontrollable situations, perhaps leading to some of the risky decisions that contributed to the global financial crisis