Ep44: Suryaveer Singh, Head of Loyalty, CRM & Data Analytics at ENOC, Unlocking Loyalty and Data-Driven Strategies in the UAE's Retail and Fuel Ecosystem

In this episode, Jean Sideris, Director for the MENA region at Edgar Dunn & Company, speaks with Suryaveer Singh, Head of Loyalty, CRM and Data Analytics at Emirates National Oil Company (ENOC). Suryaveer shares his journey into the loyalty space and the development of Yes Rewards, ENOC's innovative loyalty program. They discuss the challenges of operating in a regulated fuel industry, strategies to drive customers toward higher-margin non-fuel services, and the importance of data protection and GDPR compliance. Suryaveer highlights the success of Yes Rewards and reveals plans to expand the program through new partnerships, enhancing customer engagement and value beyond fuel services. Join us for insights into loyalty, data, and payment innovations shaping the UAE’s dynamic retail market!

Each year, EDC's Advanced Payments and Fintech Report provides insights into the latest trends shaping the payments landscape. Now in its 17th edition, the report examines 14 key areas transforming the industry, driven by technological innovations, regulatory changes, and evolving consumer preferences. The report also includes findings from our annual industry survey conducted between May and July 2024, gathering insights from 100 senior payments professionals worldwide on the most pressing challenges and opportunities.

In this episode, Samee Zafar meets with Ralf Germer, Co-Founder and CEO of PagBrasil, to delve into the evolving landscape of payment processing in Brazil. Ralf shares his personal journey from Germany to becoming a fintech leader in Latin America and how PagBrasil is facilitating both local and international merchants in navigating Brazil’s sophisticated payments market. He discusses the unique challenges faced by global companies when entering the Brazilian market and how PagBrasil is bridging the gap by providing tailored payment solutions that meet local demands. We also explore how the Central Bank of Brazil’s openness to innovation has paved the way for advancements like Pix and the country’s rapid embrace of instant payments and digital currency. Join us as we uncover insights into the dynamic payments industry in one of the world’s most critical markets.

In this episode, Hugh Gallagher meets with Roenen Ben-Ami, Co-Founder and Chief Risk Officer at Justt. Justt is transforming the world of chargeback management with its AI-powered solution that helps businesses recover lost revenue and streamline operational efficiency. Roenen shares how Justt’s unique approach simplifies the chargeback process by automatically generating case-specific responses, allowing businesses to efficiently resolve disputes while focusing on growth and innovation. We also discuss the future of payments and how automation is playing a crucial role in shaping the industry.

In this episode of the Leaders in Payments and Fintech podcast, Jerome Traisnel, CEO and founder of SlimPay, discusses his extensive journey and insights in the fintech and payments industry. The conversation delves into the evolution of SlimPay, the first payment service provider focused exclusively on recurring payments, and its role in the rise of the subscription economy. Highlights include Jerome's background in engineering and marketing, his early ventures in mobile technology with Freever, and SlimPay's recent partnership with Trustly to set new standards for recurring payments across Europe and the UK. The episode also explores the challenges and strategies in scaling a fintech company, regulatory impacts, and the future landscape of payments and subscription services globally.

In this episode of the Leaders in Payments and Fintech podcast, James Neville, CEO, and founder of Yaspa, discusses his journey and insights in the fintech and payments industry. The conversation focuses on the evolution of Yaspa, a real-time payments business leveraging open banking technologies to reduce fraud, improve customer identification, and streamline transactions in regulated markets. Highlights include the impact of GDPR and FCA regulations, the challenges and strategies in consumer and merchant adoption, and future prospects for growth and innovation in the payments landscape globally.

This week we speak with Fliss Berridge, co-founder at Ordo - a UK fintech offering fully managed and white labelled open banking enabled payments services. The company was founded by the former management team of the UK’s Faster Payments Scheme back in 2018 with a mission to use open banking payments to provide businesses with an alternative to card payments and direct bank payments. In our conversation we discuss the latest developments in UK Open Banking, focusing on recent announcements by the JROC - Joint Regulatory Oversights Committee - on both commercial VRP-enabled services  - that is Variable Recurring Payments, and the future Open Banking entity. Some amazing insights here to bring you right up to date with UK Open Banking. And before we dive into the conversation, I just would like to add that this is actually the last EDC podcast that I will be hosting. I will be moving on and handing you over to the rest of the EDC team for the next episode. So with that out of the way, let's get straight into the conversation with Fliss Berridge from Ordopay.

This week we speak with Hazal Muhtar, Director of Product Analytics at Wise. Wise probably needs no introduction. Launched in 2011 under its original name TransferWise, it is one of the world’s fastest growing, profitable fintech companies and has been listed on the London Stock Exchange since 2021. Hazal heads up a rapidly growing data analytics team at Wise, and in our conversation, we discuss various topics including the role of data analytics in product innovation in a highly regulated industry, the challenge of building data and technology teams around strategic business priorities, and key considerations when scaling teams.

This week we are meeting with Edy Bruinooge, CCO at IBANXS. The company was founded in 2019 in The Hague and has grown to become the leading Open Banking provider in the Netherlands. The company independent PSD2 platform connects clients with over 2,500 banks across Europe for Payments and/or Account Information. Clients live on the platform range from Payment Service Providers to Accounting Software companies to Lending and Factoring companies. Edy and his team have done an incredible job to both integrate with so many banks across Europe. The APIs all vary and the ongoing effort to maintain all these connections and deliver a consistent quality of services is not to be underestimated. We have a frank and honest discussion about the state of PSD2, PSD3 and Open Banking across Europe. Edy talks openly about the iBANXS journey and explains why he continues to be optimistic about the future of Open Banking in the EU.

This week we meet Shiraz Ritwik Head of Banking, Payments, Insurance sectors at LatentView Analytics. LatentView Analytics Ltd. is a fast-growing digital analytics firms that helps companies combine digital and traditional data to drive digital transformation and gain a competitive advantage. In our conversation we discuss how organisations can build and optimize their data strategies to unlock the full potential of their data, and how to define a data roadmap based on an organisation’s operational maturity. Shiraz shares some insightful case studies on how advanced analytics and AI can be used to streamline financial processes, prevent fraudulent transactions & gain a connected view of data from marketing campaigns. Some great tips and insights so I do hope you enjoy this conversation with Shiraz Ritwik from LatentView Analytics.