AI in Customer Service

In this episode I discuss with Harjinder Sandhu, CEO of Saykara, about conversational AI applied to the medical space to help capture doctor patient conversations to help charting. We also touch on future trends, the growth in telemedicine and the broader opportunity of AI to help provide better care. 

Conversation with Professor Gurhan Kok, Founder and Chief Scientist at Invent Analytics about making better pricing and supply chain decisions in retail to drive sales and profitability uplifthttps://www.inventanalytics.com/

In this episode I discuss the benefits of find the best pairing between customers and agents/employees in customer service and sales, using AI,  with Cecilia Braggiotti, SVP and Head of Growth of Afiniti.

In this episode I discuss connecting loyalty programs and loyalty points exchange using Blockchain, with Animesh Ghosh, CEO and Co-Founder at KornChain a London based start-up.

In this episode I discuss predicting demand for newly launched products using AI with Tim Hall, CEO and Co-founder at Simporter.

In this episode I cover an interesting application of AI Voice technology. I discuss with Stas Tushinskiy CEO and Co-founder of Instreamatic about their interactive, conversational audio ads platform. See example below https://instreamatic.com/?sampleId=insurance 

In this episode I discuss AI applied to network security, with Geoff Coulehan, Head of Sales and Strategic Alliances at MixMode. Mixmode is a leading AI cybersecurity company based in Santa Barbara, California.  Geoff does a fantastic job explaining recent network security challenges for enterprises and MixMode's novel approach.

This episode covers AI in Customer service, including customer service automation discussed with Chris Kellner, Global VP Sales and Partnerships at Digital Genius. The integration between natural language processing and other internal workflows makes DigitalGenius very effective as Swiss based On shoes example shows. I also summarize other customer service applications discussed in past episodes (Gamalon, Cresta AI and Zhuiyi Technologies). 

In this episode I cover AI in the industrial space with Henry Guo from Petuum. We start our conversation with the origin and the mission of Petuum. Petuum focuses on AI for autonomous, supervised steering of manufacturing operations. We discuss why this is important for clients, benefits and implementation considerations.

In this episode I am coming back to the topic of Artificial Intelligence in China. It features my conversation with Claire Xiong, Director business strategy at Zhuiyi Technology, a China based leader in AI virtual assistant technology for enterprise.Many articles and books on the development of AI in China present the role of the government in setting up the ambition to make China the global AI leader. This might create however the impression that AI in China is driven only top down as the vibrant research and start-up ecosystem  is not well known.