
Jason Cohen, founder of WP Engine and Smart Bear, joins Jacob to talk about his new book Hidden Multipliers. They dig into why engineers avoid marketing, the onboarding math behind SaaS trials, finding your ideal customer, and what canceled trials teach you. Jason also shares his take on code review and testing in the age of AI, and whether SaaS is dead.
00:00 - Introduction
02:11 - Why engineers build instead of market
04:11 - Jason's path and the Cisco code review study
10:58 - Code review in the age of AI
23:17 - Why Jason wrote Hidden Multipliers
28:52 - The onboarding math
32:35 - The happy path
37:14 - Learning from canceled trials
40:31 - Finding your Carol (ICP)
42:27 - Inciting events
48:41 - Strengths, weaknesses, and deal breakers
55:33 - Is the solo founder a market?
1:04:14 - What ICP clarity unlocks
1:07:38 - Onboarding questions
1:15:05 - Time to value
1:16:22 - Response rates and NPS apathy
1:23:16 - What failure really teaches
1:29:08 - Trying ideas on like clothes
1:33:42 - A/B testing vs explore and execute
1:40:54 - Where to find the book
1:44:56 - Is SaaS dead?
1:52:03 - Fear of the unknown and AI
1:54:05 - Wrap-up
Resources Mentioned:
Hidden Multipliers: https://hiddenmultipliers.com?utm_source=elixir-mentor
Free AI skills for the book: https://skills.asmartbear.com?utm_source=elixir-mentor
A Smart Bear: https://longform.asmartbear.com?utm_source=elixir-mentor
Smart Bear Live: https://smartbearlive.com?utm_source=elixir-mentor
KinSwitch: https://kinswitch.app?utm_source=elixir-mentor
Connect with Jason:
LinkedIn: https://www.linkedin.com/in/jasoncohen/
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