4 Key Considerations For Your CX Strategy

This episode of TNC’s Down The Wire Podcast features TNC telecoms experts Clare Tyndall and Adrian Joyce.Clare and Adrian are talking about saving money and how to do it in the telecoms space. The topics of discussion include:Why is cost saving such a hot topic in the telecoms industry now?Why are supplier costs increasing?What is the impact of lack of internal resource to manage telecoms spend?What is the impact of new technologies on cost?What can you do to save costs now? Adrian and Clare explain the approach TNC takes with our customers to help them save money:Assess your current estate and how different technologies could offer cost savingsUnderstand what you should be paying by using TNC’s unique market insight Identify how your current suppliers compare to the wider market Create a strategy to either renegotiate with existing suppliers or go out to market If you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the contact details below.https://www.networkcollective.co.uk/https://www.linkedin.com/company/the-network-collective Email: [email protected] Music byRiptide by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/4288-riptideLicense: http://creativecommons.org/licenses/by/4.0/

Joining TNC’s podcast host, CEO John Waterhouse, to share her expertise is TNC’s Head of Managed Services, Clare Tyndall.In this episode Clare answers a series of questions on the topic of network transformation and optimising your business case: Why should large organisations be thinking about transforming their networks?We all know that transforming networks is complex, and ensuring you develop and deliver your business case can be problematic. Can you talk us through the main risks to be aware of?How can TNC help to take the pain out of these transformations?What advice do you have for our listeners in terms of next steps?If you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the contact details below.https://www.networkcollective.co.uk/https://www.linkedin.com/company/the-network-collective Email: [email protected] Music byRiptide by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/4288-riptideLicense: http://creativecommons.org/licenses/by/4.0/

Joining TNC’s podcast host, CEO John Waterhouse, to share his expertise is TNC’s CTO, Craig Northveth.In this episode John and Craig discuss what key steps you need to take to develop your strategy for ZTNA (Zero Network Trust Architecture).We’re living in an age where cyber security has never been more in the spotlight. With so much reliance on digital it’s becoming increasingly difficult to spot a friend from a foe, which is why many organisations are implementing a ZTNA.Listen to this episode to get answers to the following essential questions:What is ZTNA? And why does it matter to me?Why is ZTNA such a hot topic now?What are the key elements that make up the ZTNA environment?What are the steps my organisation should take to develop our ZTNA strategy?If you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the contact details below.https://www.networkcollective.co.uk/https://www.linkedin.com/company/the-network-collective Email: [email protected] Music byRiptide by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/4288-riptideLicense: http://creativecommons.org/licenses/by/4.0/

Joining TNC’s podcast host, CEO John Waterhouse, to share his expertise is TNC’s CTO, Craig Northveth.In this episode John and Craig discuss what key steps organisations need to take to ensure their network is effectively and optimally designed to enable their cloud application strategy.It pays to remember that proactively designing your network ready for cloud enablement is more cost effective than doing it reactively. Tactically fixing a network that is not fit for purpose results in you having less choice and therefore more cost. Whereas, if your network transformation is strategic and planned there are opportunities to take cost out of legacy networks, whilst improving the flexibility, the agility and ensuring you have direct cloud access with the right level of security. The key questions answered in this session include:What are the main challenges facing network architects today?What are the consequences of the network not being optimally designed? And why can’t I just iterate the network “as I go”, during my cloud application deployment?What does good look like in terms of a cloud enabled network?What are the key steps organisations should be taking to maximise cost, performance and best practice?If you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the below contact details.https://www.networkcollective.co.uk/https://www.linkedin.com/company/the-network-collective Email: [email protected] Music by:Riptide by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/4288-riptideLicense: http://creativecommons.org/licenses/by/4.0/

Joining TNC’s podcast host, CTO Craig Northveth, to share her expertise is TNC’s Principal Consultant, Clare Tyndall. In this episode Craig and Clare discuss TNC’s 4 key considerations for your CX strategy. This subject is topical now because customer expectations are changing, and legacy technology has serious limitations in our digital world. There are several lenses through which to approach a successful CX strategy and our discussion focuses on the following: Customer LensAcceptance of digital channels Changing demographic Acquisition and retention opportunities Omnichannel Operational LensHybrid working Cost challenge Agent experience  Technology LensLegacy lifecycle Supplier landscape Rise of AI Commercial LensBusiness case complexity If you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the below contact details.https://www.networkcollective.co.uk/https://www.linkedin.com/company/the-network-collective Email: [email protected] Music byRiptide by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/4288-riptideLicense: http://creativecommons.org/licenses/by/4.0/

Joining TNC’s CEO, John Waterhouse, to share his expertise is one of TNC’s very own Head of Consulting, Adrian Joyce.In this episode John and Adrian talk about Openreach’s analogue network being completely switched off by the end of 2025, which inevitably means organisations need to review their telecoms estate to understand the impact and plan their response.Topics covered include:What is happening across the analogue network and why?What are the key dates between now and the switch off in 2025? Why organisations need to act now, even if they have migrated telephony away from PSTN & ISDNRecommended actions to take to mitigate the possible risks surrounding the switch off.If you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the below contact details.https://www.networkcollective.co.uk/https://www.linkedin.com/company/the-network-collective Email: [email protected] Music byRiptide by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/4288-riptideLicense: http://creativecommons.org/licenses/by/4.0/

Joining TNC’s CEO, John Waterhouse, to share his expertise is one of TNC’s most experienced Principal Consultants and lead deployment expert, Jonathan Copley. In his episode John and Jonathan discuss how badly network transformations can go wrong, why they do so often and how to avoid the pitfalls. Topics covered include:3 shocking statistics that paint the picture of how badly network transformations can go wrongDelayed network deployments – why do we see so many delayed deployments and what are the implications of that?Cost over running during deployment – how and why do costs spiral out of control during a network transformation?Jonathan explains the 3 key fixes to avoid your transformation going wrongIf you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the below contact details.https://www.networkcollective.co.uk/https://www.linkedin.com/company/the-network-collective Email: [email protected] Music byRiptide by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/4288-riptideLicense: http://creativecommons.org/licenses/by/4.0/

Joining TNC’s CEO, John Waterhouse, to share his expertise is TNC’s Head of Consulting, and lead mobile expert, Adrian Joyce.This topic is incredibly interesting and very timely - from Brexit and its impact on EU roaming, to 5G use cases, post-COVID changes, and lots in between.Over the years mobile procurement has assumed almost a utility feel as prices were reduced, Tech Funds lessened, mobile devices were retained for longer periods and coverage issues declined (with improved coverage and Wi-Fi calling). Frankly, not much changed from one procurement cycle to the next.However, there is a perfect storm forming that will change all the above and may mean your next mobile procurement will be the hardest and most important in a decade.Adrian explains the following in detail:Why there is a storm coming in mobile procurement – what the contributing factors areThe impact of EU roaming post Brexit The impact on inflation on mobile dealsWhether 5G is a ‘must have’  If you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the below contact details.https://www.networkcollective.co.ukhttps://www.linkedin.com/company/the-network-collective Email: [email protected] Music byRiptide by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/4288-riptideLicense: http://creativecommons.org/licenses/by/4.0/

TNC's CTO, Craig Northveth, discusses how to plan a successful network transformation with TNC’s Principal Consultant, Clare Tyndall, in this episode of TNC’s Down The Wire Podcast. Some of the points covered include:Establishing a baseline is an essential first step in the network transformation process, which naturally leads to requirements gatheringSome suppliers promise the world, but can they deliver?How TNC’s agile procurement process enables outcome-based network sourcing strategiesHow to ensure there is flexibility in the contract to allow for new technology in the future, as there is a revolution happening in this spaceA quick reminder about TNC:We are the UK’s largest independent telecoms professional services consultancy We support over 280 major UK and multinational organisationsWe deliver the full lifecycle of Strategy, Sourcing, Deployment and In-life Managed Services, such as billing management, vendor management and in-life service management for all types of network and telecoms servicesIf you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the below contact details. https://www.networkcollective.co.uk/https://www.linkedin.com/company/the-network-collective Email: [email protected] Music byRiptide by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/4288-riptideLicense: http://creativecommons.org/licenses/by/4.0/

We are delighted to welcome special guest, Karl Walton, to the podcast. Karl is one of the highest profile IT procurement professionals in the UK. Karl has led the development and execution of market-leading procurement strategies across a very broad range of IT, network, telecoms and mobility services, delivering technology and operational transformation, as well as lowest lifetime TCO.There is a revolution sweeping through the network and telecoms market, with transformational technologies such as SD-WAN and cloud-based contact centre and telephony services racing to meet fast-changing demand for services to enable and support business change.Of course, this revolution in use cases for network and telecoms is taking place in a time of unprecedented economic challenge for many organisations, meaning there is a very strong focus on cost and at a minimum ensuring transformation is achieved within budget, and very often whilst delivering cost savings.Given these challenges, it should be no surprise that developing the most effective procurement strategies is critical to addressing these complex objectives. Which is why we are addressing this topic with Karl in this episode: what is most effective procurement strategy, and how should organisations make those choices?https://www.networkcollective.co.uk/https://www.linkedin.com/company/the-network-collective Email: [email protected] Music byRiptide by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/4288-riptideLicense: http://creativecommons.org/licenses/by/4.0/