The Outsourced Team Member

The Bulletproof Dental Podcast Episode 426 HOSTS: Dr. Peter Boulden, Dr. Craig Spodak and Ian de Jongh GUEST: Cory Pinegar DESCRIPTION This episode explores the transformative potential of outsourcing and remote teams in dentistry, focusing on cost savings, efficiency, and practice growth. Guests share insights on building hybrid teams, leveraging international talent, and optimizing practice operations. TAKEAWAYS Outsourcing in dentistry Building hybrid teams Cost savings and efficiency International talent and remote work Practice management and analytics CHAPTERS 00:00 Introduction and Guest Credibility 01:16 Ian's Background and Connection to Dentistry 02:09 The Origin of Bulletproof Dental Ecosystem 02:56 Ian's Personal Journey and Family Background 03:56 The Need for Support Networks in Dentistry 05:06 The Value of Building Hybrid Teams 06:44 Decentralization vs Centralization in Dental Teams 08:52 The Impact of Unanswered Calls on Practice Revenue 11:57 The Productivity Myth in Dentistry 13:22 Layering Responsibilities in Dental Practices 15:14 Real-Life Examples of Call Overload 16:02 Missed Calls and Practice Profitability 17:23 Data-Driven Practice Improvements 18:21 The Emotional and Data Aspects of Practice Management 20:40 The Competitive Edge of Outsourcing 21:26 International Talent and Cost Savings 22:30 Overcoming Language and Cultural Barriers 24:35 Global Talent and Long-Term Practice Growth 26:18 Emulating Big Business Strategies in Dentistry 28:06 Financial Benefits of Outsourcing 30:23 Craig's Advice on Cost Per Hour and Efficiency 30:44 When Outsourcing Is Not the Right Fit 31:48 Setting Realistic Expectations for Outsourcing 32:58 The Importance of SOPs and Systems 35:59 Identifying the Gateway for Practice Improvement 36:40 Starting with Insurance Verification and Call Management 37:36 The Biggest Opportunities in Practice Management 38:16 Vetting and Integrating Remote Team Members 39:13 How to Connect with GetReach and Bulletproof 40:24 Special Offer and Next Steps for Listeners 40:56 Outro  REFERENCES Bulletproof Summit Bulletproof Mastermind Reach  

The Bulletproof Dental Podcast Episode 425 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak DESCRIPTION In this engaging conversation, Peter Boulden and Craig discuss their recent mastermind retreat, sharing insights on personal growth, community support, and the challenges faced in the dental profession. They emphasize the importance of building relationships with patients, navigating quality problems, and embracing change and innovation in business ownership. The discussion also touches on the role of technology in enhancing patient experiences and the necessity of being part of a supportive community to thrive in dentistry. TAKEAWAYS Physical proximity enhances relationships and learning. Mastermind retreats foster clarity and growth in dentistry. Community support is crucial for overcoming challenges. Quality problems are a sign of growth and success. Business ownership requires a willingness to embrace change. Building relationships with patients leads to better outcomes. Technology is rapidly transforming the dental landscape. Continuous learning is essential for personal and professional growth. Switching ecosystems can lead to new opportunities. The patient experience is key to differentiating practices. CHAPTERS 00:00 High Energy Intro and Weekend Recap 02:56 Mastermind Retreat Insights 05:57 Navigating Growth and Clarity in Dentistry 09:00 The Importance of Community and Support 11:44 Quality Problems vs. Low-Quality Problems 14:39 The Journey of Business Ownership 17:27 Embracing Change and Innovation 20:21 Building Relationships in Dentistry 23:05 The Role of Technology in Dentistry 26:02 Creating Meaningful Patient Experiences 28:47 Final Thoughts and Takeaways 36:53 Outro REFERENCES Bulletproof Summit Bulletproof Mastermind  

The Bulletproof Dental Podcast Episode 424 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak DESCRIPTION In this episode of the Bulletproof Dental Practice Podcast, Craig Spodak and Peter Boulden discuss various aspects of running a successful dental practice, focusing on the importance of hygiene, incentives for staff, and the challenges of scaling. They explore the disconnect in dental hygiene practices, the need for alignment within teams, and the potential for burnout in the profession. The conversation emphasizes the value of creating a robust business model that prioritizes general dentistry and hygiene, while also allowing for specialization when appropriate. The hosts encourage listeners to pivot and adapt their business strategies to ensure long-term success and satisfaction in their dental careers. TAKEAWAYS Sales-based jobs often yield better results in dentistry. There is a significant disconnect in dental hygiene practices. Incentives are crucial for performance in dental teams. Simplistic and replicable business models scale faster. A strong hygiene program can drive restorative work. Burnout in dentistry often stems from high complexity and stress. Alignment within teams is essential for success. Dentists have the power to pivot their business models. A robust hygiene program can enhance practice profitability. Understanding unit economics is vital for sustainable growth. CHAPTERS 00:00 Introduction and Personal Anecdotes 02:55 The Disconnect in Dental Hygiene Compensation 05:50 Streamlining Dental Practices: Lessons from Tesla 08:30 The Value of Simplicity in Dentistry 11:23 The Profitability of General vs. Complex Dentistry 14:13 Building a Robust Hygiene Program 17:18 Creating a Stable and Sellable Dental Practice 19:45 Building a Sustainable Business Model 21:06 Aligning Team Goals for Success 23:31 Avoiding Burnout in Dentistry 25:49 The Importance of Pivoting in Business 29:12 Navigating Change and Volatility 33:19 Creating a Resilient Dental Practice 37:10 Outro REFERENCES Bulletproof Summit Bulletproof Mastermind

The Bulletproof Dental Podcast Episode 423 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak DESCRIPTION In this engaging conversation, Peter Boulden and Craig discuss the challenges associates face in dental practices, the importance of mentorship, and the impact of economic factors on dentistry. They reflect on the legacy of Dr. Bruce Baird, explore the future of AI in dentistry, and emphasize the need for effective communication and same-day dentistry to enhance productivity. The discussion also touches on overcoming money mindset issues and the necessity of strategic planning for dental practices. TAKEAWAYS Associates need to be proactive in seeking same-day dentistry opportunities. Effective communication and visual aids can significantly improve patient acceptance of treatment plans. Money mindset issues can hinder associates' productivity and decision-making. Mentorship is crucial for the growth and success of new associates in dental practices. Understanding economic trends can help dentists navigate their practices more effectively. Same-day dentistry can be a game changer for practice growth. Associates should not diagnose based on patients' perceived financial situations. Utilizing technology in consultations can enhance patient understanding and trust. Creating a supportive environment for associates fosters their development and confidence. Dentists should focus on long-term goals and strategic planning for their practices. CHAPTERS 00:00 Remembering Dr. Bruce Baird 03:01 Current Events and Economic Insights 05:59 The Future of Dentistry and AI 09:02 Same Day Dentistry Opportunities 12:08 The Importance of Associate Production 28:15 Planting Seeds in Fertile Ground 29:28 The Importance of Visual Aids in Diagnosis 30:56 Co-Diagnosis and Patient Engagement 34:21 The Power of Language in Patient Communication 37:05 Understanding Patient's Future Dental Health 39:32 The Role of Money Mindset in Dentistry 41:35 The Need for Mentorship in Dentistry 49:24 Creating a Sustainable Dental Practice 55:23 Long-Term Vision for Dental Associates 01:00:23 Outro REFERENCES Bulletproof Summit Bulletproof Mastermind

The Bulletproof Dental Podcast Episode 422 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak DESCRIPTION In this episode of the Bulletproof Dental Practice Podcast, Craig Spodak and Peter Boulden discuss the significance of the New Year as a time for reflection and goal setting. They emphasize the importance of strategic planning in dentistry, highlighting how the urgent often overshadows the important tasks that lead to growth. The conversation explores the allure of production over strategic thinking, the cost of never stepping back from clinical work, and the necessity of creating a sustainable practice. They also touch on the value of team consensus and the impact of the Bulletproof Summit as a transformative experience for dental professionals. TAKEAWAYS New Year's is a time for reflection and goal setting. Writing down goals provides a snapshot of past aspirations. The urgent often crowds out the important in dentistry. Dentists often prioritize being busy over being productive. Strategic time must be protected, not just found. The cost of never stepping back can be detrimental. Creating a sustainable practice requires strategic planning. Team consensus can drive motivation and ownership. The Bulletproof Summit offers transformative experiences for dental teams. If nothing changes, nothing changes. CHAPTERS 00:00 New Year Reflections and Goals 03:05 The Importance of Strategic Time 06:01 The Tyranny of the Urgent in Dentistry 09:04 The Allure of Production Over Strategy 12:03 The Cost of Not Stepping Back 14:55 Creating a Sustainable Dental Practice 18:08 The Role of Team Consensus 21:10 The Bulletproof Summit and Its Impact 24:03 Final Thoughts and Call to Action 29:32 Outro REFERENCES Bulletproof Summit Bulletproof Mastermind  

The Bulletproof Dental Podcast Episode 421 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak DESCRIPTION In this conversation, Peter Boulden and Craig discuss the evolution of dental marketing over the years, emphasizing the importance of creating joy and hope in marketing strategies. They explore the significance of understanding patient psychology, the value of existing patients, and the need to sell benefits rather than procedures. The discussion also touches on the role of AI in dentistry and the necessity of having a clear process for patient care. Ultimately, they highlight the psychological aspects of success and the importance of believing in one's worth to achieve business goals. TAKEAWAYS Marketing is often seen as the key to practice growth. Creating joy and hope in marketing can attract patients. Selling benefits rather than procedures is crucial for patient engagement. Understanding patient psychology can enhance treatment acceptance. Existing patients can be a valuable source of referrals. Underpriced attention in marketing can lead to better patient acquisition. AI is set to revolutionize the dental industry in the coming years. Having a clear process can improve patient experience and satisfaction. The psychology of success is essential for achieving business goals. Continuous improvement and adaptation are necessary for success in dentistry. CHAPTERS 00:00 The Role of Marketing in Dentistry 05:07 Creating Joy and Hope in Marketing 10:07 Selling Benefits Over Procedures 15:13 The Importance of Understanding Patient Needs 19:59 Seeking Underpriced Attention in Marketing 28:48 Maximizing Online Presence through Reviews and SEO 30:08 The Shift Towards Long-Form Content and Video Engagement 31:43 The Impact of AI on Business and Patient Care 33:10 Navigating the Future of Dentistry with AI 35:08 The Importance of Marketing Strategies and Underpriced Attention 39:16 Leveraging Existing Patients for Growth 41:46 The Power of Asking for Referrals and Retention 43:38 Communicating Services Effectively to Patients 44:18 Creating a Clear Process for Patient Care 46:58 The Role of Psychology in Business Success 55:32 Outro REFERENCES Bulletproof Summit Bulletproof Mastermind  

The Bulletproof Dental Podcast Episode 420 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak GUEST: Darren Shaw DESCRIPTION In this episode, Peter Boulden and Dr. Craig Spodak welcome Dr. Darren Shaw, a leading expert in local SEO, to discuss the latest trends and strategies for optimizing local search for dental practices. They explore the importance of Google Business Profiles, the impact of reviews, and the emerging role of AI in search. Darren shares insights from the White Spark Local Search Ranking Factor Survey, emphasizing key factors that influence local rankings, including primary categories, proximity, and behavioral signals. The conversation also covers effective review strategies and the significance of diversifying review sources to enhance visibility in AI search. Listeners will gain valuable tips on how to improve their online presence and attract more patients through local search optimization. TAKEAWAYS Local search is crucial for dentists, focusing on Google Business Profile. Primary category selection significantly impacts local search rankings. Proximity to the searcher is a key factor in local search results. Reviews and their recency are critical for ranking in local search. Behavioral signals, such as clicks and engagement, influence rankings. AI search is emerging, but traditional SEO practices remain relevant. Diversifying review sources can enhance visibility in AI search. Regular updates to Google Business Profile are essential for engagement. Utilizing listicles can improve visibility in AI search results. White Spark offers comprehensive SEO services for dental practices. CHAPTERS 00:00 Introduction to Local SEO and Ranking Factors 03:17 Understanding Local Search vs. Traditional SEO 06:05 Key Takeaways from the 2026 Local Ranking Factors 09:15 The Importance of Google Business Profile Categories 12:06 Proximity and Its Impact on Local Search 15:05 The Role of Keywords in Business Names 17:52 Utilizing Additional Categories for Better Ranking 21:14 The Significance of Reviews in Local SEO 24:01 Effective Review Strategies for Dentists 27:03 Psychological Principles Behind Review Requests 28:28 The Psychology of Reviews 30:02 Incentivizing Reviews and Staff Engagement 31:37 The Evolution of SEO and Authenticity 32:56 The Impact of AI on Reviews and Rankings 34:47 Behavioral Signals and Google Business Profiles 40:49 AI Search and Its Implications for Dentists 49:13 White Spark's SEO Services for Dentists 53:21 Bulletproof Summit Code 54:08 Outro REFERENCES Bulletproof Summit Bulletproof Mastermind  

The Bulletproof Dental Podcast Episode 419 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak DESCRIPTION In this conversation, Peter Boulden and Craig discuss the essential skills and mindset required for dental entrepreneurs. They emphasize the importance of projecting confidence, understanding business metrics, and becoming a multiplier in leadership roles. The discussion also touches on the concept of clarity in goals and the distinction between signal and noise in the entrepreneurial journey. The speakers share insights from their experiences and provide actionable advice for dental professionals looking to thrive in their practices. TAKEAWAYS A dental entrepreneur has a vision beyond clinical work. Not everyone is suited to be a dental entrepreneur. Projecting confidence is crucial for effective leadership. Understanding your numbers is essential for business success. Sales can solve many business problems, but clarity is key. Becoming a multiplier enhances team performance and satisfaction. The lost decade refers to a lack of clarity in goals and direction. Signal versus noise is important in focusing on what drives growth. Regularly reviewing financial metrics can lead to better decision-making. Creating a business that runs without you is the ultimate goal.  CHAPTERS 00:00 Introduction to Dental Entrepreneurship 02:12 Defining the Dental Entrepreneur 04:03 The Importance of Confidence in Leadership 08:30 Understanding Your Numbers 12:47 The Role of a Multiplier in Business 18:14 The Lost Decade of Learning 24:48 Signal vs. Noise in Entrepreneurship 30:47 Outro REFERENCES Bulletproof Summit Bulletproof Mastermind  

The Bulletproof Dental Podcast Episode 418 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak DESCRIPTION In this episode of the Bulletproof Dental Practice Podcast, Dr. Craig Spodak and Peter Boulden discuss the evolving landscape of dentistry, including the implications of AI, the financial realities of dental school, and the rising importance of dental hygiene. They explore the skills necessary for success in dental business ownership, the significance of mentorship, and the challenges faced by new dentists. The conversation emphasizes the need for future dentists to understand the business side of their profession and the importance of leadership and influence in achieving success. TAKEAWAYS Dentistry is an AI-resistant profession. The financial implications of dental school are significant. Dental hygiene is becoming a more lucrative career path. Many dentists are being commoditized in the industry. Future dentists need to be prepared for business ownership. Mentorship is crucial for success in dentistry. Understanding financials is key for dental business owners. Influence and leadership are essential skills for dentists. The narrative around dentistry needs to change for new graduates. It's important to know yourself and your career aspirations. CHAPTERS 00:00 Introduction and Midlife Crisis Humor 02:38 The Future of Dentistry: A Personal Perspective 06:10 Financial Implications of Dental School 09:52 The Rise of Dental Hygiene 12:23 The Business of Dentistry: A Necessary Skill 17:46 Mentorship and Transitioning Roles in Dentistry 22:09 The Freedom Dilemma in Dentistry 23:48 Architecting Your Life and Career 24:13 The Associate vs. Business Owner Debate 25:39 Essential Skills for Dental Business Owners 29:07 The Importance of Influence and Leadership 33:05 Identifying Your Entrepreneurial Spirit 38:18 Advice for Future Dentists 39:33 The Reality of Dental Business Ownership REFERENCES Bulletproof Summit Bulletproof Mastermind  

The Bulletproof Dental Podcast Episode 417 HOSTS: Kyle Bergman and Colin Ambler GUEST: Dr. Peter Boulden DESCRIPTION In this episode of The Extraction podcast, Dr. Peter Bolden shares his insights on dental practice growth, focusing on staff engagement, effective systems, and the transition from clinical work to business management. He emphasizes the importance of clarity in career goals, the need for robust systems in practice management, and the value of gamification in team engagement. Dr. Bolden also discusses the significance of delegation and finding one's zone of genius to achieve a successful dental practice. TAKEAWAYS Dr. Peter Bolden emphasizes the importance of staff engagement in practice growth. Identifying the right dental model is crucial for success in a new city. Transitioning from clinical work to business requires effective systems. Clarity in career goals can prevent a 'lost decade' in dentistry. Systems should be dynamic and regularly updated to avoid chaos. Gamification can enhance team engagement and accountability. Delegation is key to freeing up time for business development. Understanding your zone of genius helps in effective delegation. Revenue growth can facilitate the transition away from clinical work. Regular audits of daily activities can help identify bottlenecks. CHAPTERS 00:00 Introduction to Dental Practice Growth 02:25 Starting a Dental Practice in a New City 06:50 Transitioning from Clinical to Business 10:31 Building Effective Systems in Dentistry 20:22 Gamification and Team Engagement in Dental Practices 21:16 Hygiene Reactivation Strategies and Metrics REFERENCES Bulletproof Summit Bulletproof Mastermind