How Healthcare Organizations Can Elevate Rounding From a Routine Task to a Strategic Driver of Patient Loyalty, Experience, & Care Outcomes

Robert Chestnut, SVP, CFO, LMH Health, shares how his organization is addressing workforce shortages, strengthening culture, and leveraging technology to improve operations and revenue cycle performance. He also discusses the importance of strategic prioritization, regional collaboration, and leadership alignment in driving long term financial resilience.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

In this episode, Katie Haifley, CPXP, Director of Product and Strategy at NRC Health, and Ashley Nelson, M.S., BSN, RN, Strategic Advisor, Nursing at NRC Health, discuss how intentional, high-impact rounding can strengthen patient trust, improve experience, and drive measurable gains in loyalty. They share insights on moving beyond check-the-box approaches to create meaningful human connections and real-time improvements in care.This episode is sponsored by NRC Health.

In this special episode of the Becker’s Healthcare Podcast, leaders from the TIAA Institute and BayCare Health System explore the connection between health and wealth and its impact on the future of healthcare. Surya Kolluri discusses the Institute’s research and the launch of a new leadership award, while Stephanie Conners shares insights on purpose-driven leadership and workforce empowerment. Together, they highlight how investing in people and innovation is essential to building stronger health systems and communities.This episode is sponsored by TIAA.

In this episode, Marc Augsburger, MBA, BSN, RHCEOC, President and CEO of Edgerton Hospital and Health Services, joins the podcast to reflect on the past five years at the organization. He discusses efforts to expand access to care, strengthen testing and diagnostic capabilities, and how community engagement plays a key role in supporting both patient outcomes and financial stability.

In this episode, William Sharp, PhD, Director of the Multidisciplinary Feeding Program at Children's Healthcare of Atlanta, discusses the launch of the National Center for Feeding Ethics and the urgent need for standardized, compassionate care for children with feeding disorders. He shares insights on ARFID, multidisciplinary treatment approaches, and how the new initiative aims to improve access, guidance, and outcomes nationwide.

In this episode, Amy Jordan, Vice President of Consumer Experience at UnitedHealthcare, joins the podcast to discuss simplifying the healthcare experience and better supporting members. She shares how innovation is improving workload efficiency, along with new investment opportunities and areas for organizational growth across the healthcare landscape.

In this episode, Scott Smiser, Principal Healthcare Services Advisor, and Dr. Jamie Brennan, Chief Nursing Officer at Insight Global Health, discuss how healthcare organizations can better align clinical and technology teams to improve adoption, outcomes, and efficiency. They share practical strategies around stakeholder engagement, change management, and building a long-term digital transformation roadmap.This episode is sponsored by Insight Global Health.

In this episode, Charlie Lougheed, CEO and co-founder, Axuall, and James Whitfill, MD, Senior Vice President of Strategic Partnerships and Chief Transformation Officer, HonorHealth, discuss how accurate provider data and AI are reshaping patient access and care delivery. They explore data governance, the risks of poor data quality, and how better infrastructure can improve matching, efficiency, and patient outcomes.This episode is sponsored by Axuall.

In this episode, Jenni Alvey, CFO, IU Health, discusses how her team is navigating margin pressure, major capital investments, and policy uncertainty while staying aligned through long-range financial planning. She also shares how health systems can balance affordability, growth, and resilience in today’s evolving environment.

In this episode, Scott Becker outlines major developments including CMS payment updates and bundled care proposals, hospital expansion and consolidation moves, growth in Hospital at Home programs, and more.