Hospitality Meets Healthcare: Elevating Patient Experiences

This podcast explores how the hospitality industry's renowned customer service can transform patient care with Linsey Stitt Germak, Patient Experience Officer for Penn State Health, and Ashley Nelson, Director of Customer Success for NRC Health Tune in to hear them discuss actionable strategies to translate the hospitality mindset into fostering genuine connections with patients and implement service standards that enhance the patient experience.This episode is sponsored by NRC Health.

In this episode, Kristi Crowe, President of Ambulatory Healthcare Innovations, LLC shares insights into AHI, ambulatory care trends she is keeping an eye on today, what she is currently focusing on in her role, and more.

In this episode, Dr. John Deeken, President at Inova Schar Cancer Institute shares insights into his background, what trends & issues in healthcare he is keeping a close eye on, what traits the most effective healthcare leaders will need to be successful in the coming years, and more.

In this episode, Scott Becker highlights top healthcare news stories for the day.

In this episode, Ed Jimenez, President and CEO at University Hospital NJ shares insights into his background, the biggest issues he is following in healthcare today, how he & his team are planning for future financial stability at the organization, and more.

In this episode we're joined by Rob Allen, president and Chief Executive Officer of Intermountain Health, and Mohan Giridharadas, founder and Chief Executive Officer of LeanTaaS, on achieving excellence in hospital operations.This episode in sponsored by LeanTaaS.

In this episode, Joseph Carr, Assistant Vice President, Supply Chain Administration at Orlando Health shares insights into his career journey, healthcare supply chain trends he is keeping an eye on today, AI solutions in supply chain, and more.

In this episode, Dr. Babatope Fatuyi, Chief Medical Information Officer at The University of Texas Health Science Center at Houston shares insights into his background & organization, trends in the healthcare technology space he is keeping an eye on, advice for emerging leaders, and more.

In this episode, Steven Ramirez, Chief Information Security & Technology Officer at Renown Health shares insights into his background & Renown Health, the biggest issues in cyber security he is keeping an eye on today, the importance of information sharing in healthcare, and more.

In this episode, Manjinder Kaur, Chief Nursing Officer at NYC Health + Hospitals/South Brooklyn Health shares insights into her background & organization, some of the biggest issues that she’s following in healthcare today, initiatives Brooklyn Health has implemented that have been successful in preventing burnout, and more.