883: The CPO Agenda: Scaling AI Beyond the Pilot W/ Darshan Deshmukh

"It's all about building that momentum, creating the value, testing the hypothesis, and then continuing to challenge us to take it to that next level." Darshan Deshmukh, President at ProcureAbility AI adoption in procurement is accelerating, but experimentation alone does not equal transformation. With organizations launching pilots, testing new platforms, and exploring agentic capabilities, procurement leaders need to keep a clear connection between the technology they adopt and the business outcomes they are trying to create. In this episode, Kelly Barner is joined by Darshan Deshmukh, President at ProcureAbility, for a CPO-level discussion about moving from AI experimentation to meaningful procurement transformation. Darshan shares what he is seeing across procurement organizations as AI maturity increases, including why so many teams remain focused on efficiency and productivity and what separates those efforts from more intentional transformation. He and Kelly also discuss the importance of starting with a business problem rather than a technology or use case, as well as the evolving role of agentic AI, data quality, human judgment, and organizational culture. Listen to this episode, to hear Darshan discuss how to: -Move beyond isolated AI pilots, and toward intentional transformation -Start AI initiatives with the business problem and desired outcome -Use AI to identify risk signals and accelerate decision-making -Build trust through stronger data, transparency, and measurable results -Expand procurement's contribution beyond cost and risk -Create a culture where experimentation and learning can happen without fear of failure Links: Darshan Deshmukh on LinkedIn: https://www.linkedin.com/in/darshan-deshmukh/  Subscribe to the AOP Newsletter: https://resources.artofprocurement.com/art-of-procurement-podcast-subscribe  Subscribe to Art of Procurement on YouTube: https://www.youtube.com/@ArtofProcurement   

"The earlier you can catch risk, the cheaper it is to solve." - Matthew Spencer, Founder of FlockScore Procurement teams have access to plenty of information when evaluating a new supplier, from certifications and financials to technical capabilities. What they often lack is visibility into a more practical question: How does this supplier actually perform? In this episode of Art of Procurement's Startup of the Week, we talk with Matthew Spencer, Co-Founder and CEO of FlockScore, a platform building a collective intelligence layer for supplier decisions by bringing together anonymized, real-world supplier performance data. Matthew shares the experience that led him to start FlockScore, why he believes external supplier performance data can help procurement make faster and more confident decisions, and how the platform is designed to complement the supplier data companies already have. Listen to this episode to hear: -Why internal supplier scorecards only provide part of the performance picture -How peer performance data can help procurement evaluate new and alternative suppliers -Why supply chain volatility is increasing the need for faster supplier qualification -How FlockScore combines anonymized peer data with AI-generated supplier signals -How earlier visibility into issues such as supplier capacity can help teams respond before disruption reaches their own operations Links: Matthew Spencer on LinkedIn: https://www.linkedin.com/in/matthewjspencer1?originalSubdomain=be  Visit FlockScore's Profile in the AOP Provider Directory: https://artofprocurement.com/provider-directory/flockscore  Subscribe to the AOP Newsletter: https://resources.artofprocurement.com/art-of-procurement-podcast-subscribe  Subscribe to Art of Procurement on YouTube: https://www.youtube.com/@ArtofProcurement   

"If you want a seat at the table, you've got to pull up the chair." - Polly DeSouza, APAC Transformation Leader Procurement teams have spent years talking about the need to move away from tactical and transactional work and create more time for strategic priorities. As AI begins to take on more of that work, the opportunity to finally make the shift is growing. The question is whether procurement teams are ready to take advantage of it. In this episode, Philip Ideson is joined by Polly DeSouza, an APAC transformation leader whose career spans finance, procurement, consulting, and operational transformation. Polly shares lessons from working across more than 20 transformation projects and explains why successful transformation requires procurement to think beyond processes and technology. They discuss what procurement can learn from finance, why teams need to understand the language of the business, and how strong stakeholder relationships can help procurement earn earlier involvement in business decisions. Polly also explains why she sees procurement as a "guardian of resilience," responsible for creating supplier ecosystems capable of supporting the business through continued uncertainty. In this episode, Polly discusses how to: -Connect procurement priorities more directly to financial and business value -Earn earlier involvement by becoming a trusted partner to stakeholders -Strengthen procurement's role in organizational resilience -Use AI-created capacity to tackle higher-value priorities -Help teams move beyond familiar ways of working -Build transformation around clear business problems and desired outcomes -Develop the skills and mindset needed for procurement's next chapter   Links: Polly Desouza on LinkedIn: https://www.linkedin.com/in/pollyana-desouza-52304a85/  Subscribe to the AOP Newsletter: https://resources.artofprocurement.com/art-of-procurement-podcast-subscribe  Subscribe to Art of Procurement on YouTube: https://www.youtube.com/@ArtofProcurement   

"It's more the translation of visibility. It's not so much visibility. Visibility is there, but it's what do you do with that?" - Mike Prorock, CEO, Tradeverifyd Supply chain risk has become both more complex and harder to anticipate. Geopolitical shifts, regulatory changes, multi-tier supplier dependencies, and an overwhelming volume of data are forcing procurement teams to look further into their supply chains and make decisions faster when something changes. In this episode of the ProcureTech Insider, Jim Cahalan speaks with Mike Prorock, CEO of Tradeverifyd, for a Provider of the Week discussion about turning supply chain visibility into timely, actionable decisions. Drawing on Tradeverifyd's roots in machine learning, global risk intelligence, and cross-border trade data, Mike explains why simply seeing risk isn't enough. Procurement teams need to understand what a disruption actually means to their business, determine what requires action, and focus their attention on the handful of decisions that matter most. In this episode, Mike also covers how to: -Look deeper into multi-tier supply chains to uncover hidden dependencies and potential bottlenecks -Combine external intelligence, internal business data, and emerging signals while protecting sensitive company information -Translate supply chain visibility into prioritized actions rather than overwhelming teams with alerts -Use AI agents to analyze changing conditions, explore potential responses, and reduce the manual work required to chase down data   Links: Mike Prorock on LinkedIn: https://www.linkedin.com/in/mprorock/  Visit the Tradeverifyd profile in the AOP Provider Directory: https://artofprocurement.com/provider-directory/tradeverifyd  Subscribe to the AOP Newsletter: https://resources.artofprocurement.com/art-of-procurement-podcast-subscribe  Subscribe to Art of Procurement on YouTube: https://www.youtube.com/@ArtofProcurement   

"Don't ask AI to do something that you don't know how to do yourself." - Gretchen Vance, Vice President Procurement at Forest Lawn Parks and Mortuaries Procurement transformation often comes down to a leader's willingness to push for change, even when the path forward requires taking a risk. For Gretchen Vance, Vice President of Procurement at Forest Lawn Parks and Mortuaries, that once meant putting two pieces of paper on her CFO's desk: a proposal for an e-procurement system and her resignation. In this episode, Philip Ideson speaks with Gretchen about the transformation she has led during her 18 years at Forest Lawn, from digitizing a previously paper-based purchasing function to taking responsibility for the full procure-to-pay process. She shares how procurement supports Forest Lawn's deeply service-oriented mission and why that same commitment to service shapes the suppliers her team chooses to work with. Gretchen also offers a practical perspective on AI. Her team is already using it to analyze data, support RFQs, and streamline contract reviews, but she is clear that procurement professionals still need the knowledge and judgment to recognize when an AI-generated answer is wrong. She discusses why digitization and good data matter, how bringing procurement and AP together can strengthen supplier relationships, and what it takes to lead people through continued change. In this episode, Gretchen also explains how to: -Build supplier relationships around shared culture and purpose -Position procurement as a problem-solving partner to the business -Use AI to save time without sacrificing human expertise and judgment -Create a strong data foundation for digitization and AI -Connect procurement and AP to improve the end-to-end supplier experience -Take calculated risks when meaningful transformation requires leadership commitment -Embrace continuous learning and change as a procurement leader   Links: Gretchen Vance on LinkedIn: https://www.linkedin.com/in/gretchen-vance-cpsm-6869794a/  Subscribe to the AOP Newsletter: https://resources.artofprocurement.com/art-of-procurement-podcast-subscribe  Subscribe to Art of Procurement on YouTube: https://www.youtube.com/@ArtofProcurement   

"The expectation level of procurement is rising. Today's stuff that was not possible a year ago, that felt like science fiction three years ago, is something that we can create for our customers today." - Sammeli Sammalkorpi, Co-founder & CEO, Sievo For CPOs and their teams, procurement data has never been more abundant… or more challenging to harness. Demands go far beyond savings: teams are being asked to link procurement value to broader business goals, manage complexity, and adapt to the rapid rise of AI. In this episode of the ProcureTech Insider we speak with Sammeli Sammalkorpi, Sievo's co-founder and CEO, for a candid "Provider of the Week" discussion about what it takes to turn chaotic data into actionable business value.  With Sievo handling data equivalent to more than two percent of global GDP, Sammeli shares why long-term data investment, proprietary benchmarks, and hands-on integration are making the biggest difference for large enterprises. In this episode, Sammeli also covers how to: -Build an enterprise-wide data foundation ready for AI and rapid business change -Turn procurement analytics into prioritized, actionable insights -Benchmark your spend and risk using truly global, anonymized industry data -Translate procurement results into the language of margin, revenue, and business value   Links: Sammeli Sammalkorpi on LinkedIn: https://www.linkedin.com/in/sammeli-sammalkorpi/  Visit the Sievo profile in the AOP Provider Directory: https://artofprocurement.com/provider-directory/sievo  Subscribe to the AOP Newsletter: https://resources.artofprocurement.com/art-of-procurement-podcast-subscribe  Subscribe to Art of Procurement on YouTube: https://www.youtube.com/@ArtofProcurement   

"There's an absolute risk of procurement's role and scope being diminished by AI, unless we embrace new ways of working." - Nick Heinzmann, Head of Research, Zip According to new research from Zip, only 17 percent of organizations can demonstrate clear ROI from AI today. The difference between those seeing results and those still struggling offers some timely and important lessons for procurement. In this episode, Philip Ideson welcomes back Nick Heinzmann, Head of Research at Zip, to unpack findings from Zip's 2026 State of AI in Spend report. They explore what separates organizations achieving measurable returns from those still dabbling with AI, and why deeper adoption requires procurement teams to rethink how work gets done. Nick also shares what the research reveals about procurement's changing operating model, including the emergence of new AI-focused roles and the growing importance of evaluating AI outputs rather than simply generating them. He discusses how leaders can create room for experimentation while managing shadow AI, why traditional three-to-five-year transformation roadmaps are becoming less practical, and how procurement can use its unique position across the enterprise to help shape AI governance and adoption. In this episode, Nick discusses how procurement can: -Establish a stronger role in enterprise AI adoption and governance -Move beyond AI experimentation to achieve measurable ROI -Treat shadow AI as a signal for unmet demand while maintaining appropriate governance -Move past common blockers and use early AI challenges to guide what comes next   Links: Nick Heinzmann on LinkedIn: https://www.linkedin.com/in/nick-heinzmann-787a5041/  2026 State of AI in Spend Report: https://zip.com/resources/state-of-ai-in-spend-2026  Subscribe to the AOP Newsletter: https://resources.artofprocurement.com/art-of-procurement-podcast-subscribe  Subscribe to Art of Procurement on YouTube: https://www.youtube.com/@ArtofProcurement   

"If you're not completely sure about what you want to try to achieve, how will you know you ever achieved it?" - Joseph Postiglione, Sr., Author, Protecting Expected Outcomes in the Age of AI AI investments are accelerating, but many organizations are still struggling to turn promising pilots into the business outcomes they expected. The technology may work as intended, but the original business case can quickly get lost once implementation begins. In this episode, Philip Ideson welcomes back Joseph Postiglione, author of Protecting Expected Outcomes in the Age of AI: Why AI Implementation Must Evolve - And the Emergence of Commercial Control. Drawing on his experience in management consulting and procurement, Joseph explains why organizations need to be more intentional about defining, monitoring, and protecting the outcomes behind their AI investments. Joseph introduces the concept of "commercial control" as a complement to traditional technology implementation methodologies. He and Philip explore what it takes to build stronger business cases, why efficiency gains need a clear plan for how freed capacity will create value, and how AI itself could help organizations identify when expected outcomes begin to drift. They also discuss an important opportunity for procurement: bringing their commercial expertise into enterprise-wide AI investments and helping the business connect technology decisions to measurable results. In this episode, Joseph discusses how to: -Define expected outcomes before an AI implementation begins -Build business cases that go beyond savings and efficiency metrics -Monitor performance and identify why expected outcomes are drifting -Use commercial control to create earlier opportunities to intervene and adjust -Position procurement as a valuable contributor to enterprise technology investments -Turn stronger AI implementation discipline into a source of competitive advantage   Links: Joseph Postiglione on LinkedIn: https://www.linkedin.com/in/joepostiglione/  Subscribe to the AOP Newsletter: https://resources.artofprocurement.com/art-of-procurement-podcast-subscribe  Subscribe to Art of Procurement on YouTube: https://www.youtube.com/@ArtofProcurement   

"The biggest risk today is not making the wrong AI decision. It is making no decision at all while everyone else is learning." Samir Khushalani, Senior Advisor, Art of Procurement Procurement leaders now face more technology choices than ever, with new AI-enabled solutions emerging constantly. In this environment, picking the right tools can be overwhelming, and procurement often struggles with knowing where to start, how to avoid analysis paralysis, and ensuring their tech choices drive real business outcomes.  In this episode, Philip Ideson speaks with Samir Khushalani, Art of Procurement Senior Advisor and a former McKinsey digital procurement leader. Samir has guided Fortune 500 companies and is helping to shape the ProcureTech100, the industry's top guide to procurement technology. He breaks down how to navigate a fragmented market, balance risk and urgency, and scale impact without getting stuck in "pilot purgatory."  In this episode, Samir covers how to:   -Take practical steps to avoid technology indecision   -Identify true AI-native solutions versus "AI-wrapped" legacy tools   -Partner with providers who aim for business impact, not just automation   -Build a flexible procurement tech stack for lasting competitiveness  Links: Samir Khushalani on LinkedIn: https://www.linkedin.com/in/samirkhushalani/  Art of Procurement Welcomes Samir Khushalani as Senior Advisor: https://artofprocurement.com/blog/blog-art-of-procurement-welcomes-samir-khushalani-as-senior-advisor  Download the 2025-26 ProcureTech100 Yearbook: https://artofprocurement.com/procuretech100-2026  Subscribe to the AOP Newsletter: https://resources.artofprocurement.com/art-of-procurement-podcast-subscribe  Subscribe to Art of Procurement on YouTube: https://www.youtube.com/@ArtofProcurement   

"Procurement's future is bright, when we continue to do it the right way for the right reasons." - Travis Hodge, Director of Enterprise Sourcing & Procurement at nVent Procurement is no longer just a back-office function. As business models shift and digital transformation accelerates, procurement leaders face more pressure (and more opportunities) than ever to become true business partners.  Supplier experience, strategic talent, and AI-enabled efficiency are fast becoming the new playbook for teams aiming to drive results in hyperscale markets. This episode features Travis Hodge, Director of Enterprise Sourcing and Procurement at nVent, who shares how his organization is reinventing both its processes and culture to keep pace with customer needs and rapid growth. Recorded at Ivalua's 'Procurement Innovation on Tour' Summit in Chicago, Travis offers candid insights on supplier segmentation, why executive sponsorship matters, and the operational and emotional impact of genuine employee engagement. His approach starts with treating suppliers as partners and ensuring procurement is measured not just on savings, but on real business value delivered in order to position procurement as a growth engine. In this episode, Travis discusses: -Reframe supplier experience as a cornerstone of transformation and value -Leverage executive sponsorship to unlock strategic change -Connect AI, automation, and data strategy to tangible business outcomes -Prioritize employee experience as a real differentiator   Links: Travis Hodge on LinkedIn: https://www.linkedin.com/in/travis-hodge-phd-612139125/  Procurement Innovation on Tour: https://www.ivalua.com/procurement-innovation-on-tour/  Subscribe to the AOP Newsletter: https://resources.artofprocurement.com/art-of-procurement-podcast-subscribe  Subscribe to Art of Procurement on YouTube: https://www.youtube.com/@ArtofProcurement