ServiceNow Series E159: Andrew Wood, Senior Director, Global Partnerships & Channels and Harper Vickery, Business Manager, Office of the Americas Partner Leader at ServiceNow

Today's guest is Felipe Oehrwald, Manager (Specialist Lead) – Technology Strategy Transformation at Deloitte. As a ServiceNow Global Elite Partner with over 11 years of experience delivering ServiceNow transformation programs for over 5500 clients, Deloitte understands this new world of work. With deep industry expertise, they have integrated advisory services into over 6000 ServiceNow implementations and innovation-led operations. Together, Deloitte can re-architect work and help you unlock business value to create a better future. Passionate about transforming service delivery through ServiceNow, Felipe brings extensive expertise in IT Service Management, Service Portfolio Management, rollouts and developing effective ServiceNow strategies. As a dedicated learning manager for Deloitte, he ensures continuous growth and knowledge enhancement in ServiceNow. With a demonstrated track record, Felipe possesses the expertise and a profound understanding of optimizing CVs, market demands and strategically enhancing one's chances of securing positions in top consulting companies. In this episode, Felipe talks about: His journey into the world of ServiceNow, An overview of Deloitte’s ServiceNow team in Germany, Shifting from heavy customizations to strategic configurations for stability, Focusing on strategic advantage and documentation, Prioritizing foundational processes for successful technology integration, Shifting focus to innovation and user experience over internal concerns, Urgency to act on Generative AI for strategic advantage

Today's guest is Valentino Constantinou, Senior Data Scientist, Team Lead at Terran Orbital. Founded in 2013, Terran Orbital is a leading manufacturer of satellite products primarily serving the aerospace and defense industries. The company provides end-to-end satellite solutions by combining satellite design, production, launch planning, mission operations and on-orbit support to meet the needs of the most demanding military, civil and commercial customers. Valentino is an experienced, creative problem solver and leader in analytics and AI for the aerospace industry, serving as a Senior Data Scientist and Team Lead at Terran Orbital since April 2023. He previously at the NASA Jet Propulsion Laboratory where he served as the Principal Investigator to a multi-year alarm analytics effort and contributed to innovative research and technology development efforts. His efforts at the Laboratory have resulted in numerous technology releases, publications and patents, including the open-source PyNomaly software. In today's episode, Valentino talks about: His background and journey to Terran Orbital, How Terran Orbital streamlines satellite manufacturing with AI, An insight into the day-to-day life of the team, Enhancing internal processes for cost-efficient satellite manufacturing, Terran Orbital’s diverse impact to accelerate industry innovation

Today's guests are Denis Brinkwerth and Sebastian Meyer, Senior Account Executives at Proven Optics. Founded in 2020, Proven Optics is the leader in IT Financial Management, with SaaS applications built to automate budgeting, cost modeling and cost recovery for public and private sector organizations. Backed by ServiceNow Ventures, Proven Optics is a two-time Americas App Development Platform Partner of the Year in the NOW ecosystem. With 30-plus years of combined practitioner experience, the Proven Optics team is passionate about helping IT reimagine its financial processes and tell a stronger value story. In this episode, Denis and Sebastian discuss: Their background and previous experience in ServiceNow, Proven Optics’ focus in IT financial management and leveraging AI, How ITFM provides visibility and informs budgeting amid growing costs, Integrating budget management into ServiceNow workflows for enhanced governance, Gaining enhanced financial transparency and accelerated processes, Why Platform integration is crucial for data-driven decisions & cost optimization

Today's guest is Craig Ramsay, Senior Solutions Architect at Omada. Founded in 2000, Omada is a global market leader in Identity Governance and Administration (IGA). They offer a full-featured, enterprise-grade, cloud-native IGA solution that enables organizations to achieve compliance, reduce risk, and maximize efficiency. For over 20 years, Omada delivers innovative identity management to complex hybrid environments based on their proven best practice process framework and deployment approach. Omada Identity Cloud meets the security, compliance and efficiency needs of business leaders, removing cost and uncertainty from managing identities and access. The solution enables organizations to manage identity lifecycle, policy and role management, access requests, access certification, and fulfillment using automated provisioning and service tickets. It provides configurable adaptable models out of the box, minimizing the time and cost of administration. In today's episode, Craig will discuss: His journey to now, including experience in the Police Force, An overview of Omada's leadership in cloud identity governance, Why Identity governance is central to cyber risk management strategy, Success stories on how Omada emphasizes identity governance modernization, Omada’s accelerator package for initial setup and customized progress, Current trends from modernizing legacy systems and AI integration

Today's guests are Andrew Wood, Senior Director, Global Partnerships & Channels and Harper Vickery, Business Manager, Office of the Americas Partner Leader at ServiceNow. Andrew has vast experience from consulting to dynamic tech leadership roles across Sales, Professional Services and Alliances & Channels. Andrew's team of Partner Managers at ServiceNow build pipeline, drive successful practice build/business planning and strategic roadmap activities, provide execution, governance, and coaching towards capacity and revenue goals. Harper is a creative problem solver interested in brand management, international marketing and business intelligence. Her experience includes delving into marketing challenges and strategies related to public and private sectors. She has a thorough understanding of digital marketing strategies and analytics, while continually updating her skills and learning new tools as trends change and appear in the ecosystem. In this episode, Andrew and Harper discuss: Focusing on a partner-centric strategy for ecosystem success, Simplify, differentiate and hold partners accountable in strategy, How Partner tiers focus on specialization, collaboration & industry expertise, Excitement for a partner-centric approach at Knowledge 2024, Connect, learn and explore growth opportunities with partners at Knowledge, Advice to differentiate through creativity, growth openness and collaboration

Today's guest is David Schweppe, SVP and Chief Analytics Officer at MedeAnalytics. Founded in 1993, MedeAnalytics delivers actionable insights that improve financial, operational and clinical outcomes for payers and providers across the United States. The company deliver a comprehensive platform-as-a-service offering, equipping clients to build their own custom applications. Every day, MedeAnalytics empowers provider and payer organizations to achieve better outcomes by unlocking the potential of their data. David brings more than 30 years of leadership experience in healthcare data, analytics and reporting. He is passionate about finding innovative business and technical solutions that can provide actionable insights to enhance the quality, affordability and value of patient care. In his role, David leads the data science organization and provides key leadership to the company’s market, product and technology strategies. He also helps customers identify and implement best in class analytical strategies and solutions to realize the value of informed data-driven decision making. In today's episode, David talks about: His background and journey to MedeAnalytics, A comprehensive overview of how they’re enabling data-driven insights and actions, How their different teams blend data science, domain expertise and innovation, His excitement for value-based care and managed action, How their culture fosters constant growth and client satisfaction

Today's guest is Gregg Aldana, Global Area Vice President, Creator Workflows Specialist Solution Consulting at ServiceNow. Based in Virginia, Gregg leads ServiceNow’s Global Creator Workflows Specialist Solution Consulting organization where his teams work with customers across many different countries and cultures in various industries in kick-starting their digital transformation journeys by innovating and solutioning with ServiceNow’s low-code App Engine development platform. Gregg is a proven software industry thought leader and a true business and technology maverick that takes an independent and sometimes unorthodox stand against prevailing modes of thought and action. His authentic and unique approach to leading effective organizational change to successfully execute technology initiatives have helped countless businesses and governments drive significant transformation over the past 25 years. In this episode, Gregg talks about: His leadership experience in software pre-sales & solution consulting, How Generative AI investment drives business transformation & competitive advantage, ServiceNow’s role in accelerating workflows and monitoring ROI in real time, How Generative AI transforms legacy modernization, Why this is vital for companies to innovate and modernize effectively

Today's guest is Vikhyat Chaudhry, Co-Founder, COO and CTO at Buzz Solutions. Founded in 2017, Buzz Solutions are on a mission to Safeguard The World’s Energy Infrastructure. They are delivering the most accurate AI and predictive analytics software to power more efficient visual inspections for transmission, distribution and substation infrastructure. They want to solve the biggest problem in utility operation harm reduction by proactively identifying and fixing hazards before they put people and physical assets at risk.  Buzz Solutions' AI-powered analytics platform enables field teams to prioritize and perform maintenance promptly, reducing the likelihood of wildfires, forced shutdowns and power outages resulting from failed grid infrastructure. They also enable operations to monitor substation infrastructure for security, safety, and high-energy events. To do this, they created the most accurate AI for efficient and effective infrastructure inspections. They aim to make this AI data available to as many energy companies as possible.  In today's episode, Vikhyat discusses: His background and journey to Buzz Solutions, Launching Power AI to streamline power grid inspection and maintenance, Automating power grid inspection with computer vision to enhance reliability, Utilizing Generative AI to refine power grid anomaly detection models, Growing the team, emphasizing accuracy and diverse expertise, Their global expansion with a focus on scaling and hiring diverse talent, Bridging tech with energy challenges, fostering innovation and growth

Today's guest is Paul Webb, Global ServiceNow Practice Leader at EY. Based in San Francisco, Paul is responsible for EY's services and solutions that leverage the platform for both IT and the Enterprise. He brings three decades of experience in IT strategy, organizational alignment, application development, systems implementation, operating model transformation and IT infrastructure management, cost optimization and benchmarking to his work. Paul has helped Fortune 1000 companies derive added value from information technology and has deep experience working in diverse industries ranging from high technology, aerospace & defense, automotive, healthcare and financial services. His strategic guidance has encompassed IT centralization, M&A integration, strategic sourcing, offshore/near shore product development, data center consolidation/rationalization, acquisition integration and business/IT alignment. In this episode, Paul talks about: His background in Digital Transformation & growing multimillion-dollar businesses, Navigating EY's decentralized structure, fostering collaboration and driving strategy, Having mutual concern & emphasizing building relationships, Their focus on Responsible AI and operational technology growth, How servant leadership fosters team loyalty and success, Why managing up and effective communication is crucial, Focus on AI, risk management, cybersecurity and consumer-grade experience

Today's guest is Joe McMahon, Senior Director of Special Programs at Iron EagleX. Founded in 2018, Iron EagleX is a rapidly growing small business consisting of people out of uniform who have a passion for supporting people in uniform. They are committed to “excellence in execution” and to providing mission-focused, high-quality big data and cyber solutions along with on-the-ground mission support. This ensures that their customers can make the right decisions and take the right actions at the right time rapidly and consistently. Joe is a highly experienced Technology Executive with expertise driving business innovation and transformation for strategic and sustainable growth. He fosters exemplary partnerships with clients and customers at all levels, serving as subject matter expert and liaison across technical and non-technical audiences. Joe helps bridge the gap between technical capabilities and business imperatives, offering a decisive perspective that enhances corporate performance and ensures the integration of seamless, secure and dependable technologies. In today's episode, Joe discusses: His background and the mission of Iron EagleX, His role to oversee multiple programs, manage operations & set technical direction, Five steps to breaking down industry hype around big data, Iron EagleX’s approach from prototype evaluations and specialized pod teams, An insight into how the team are utilizing innovative AI/ML solutions, Why Iron EagleX is a great place to work