Exceeding customer expectations

Consumers in APAC have embraced ecommerce platforms, with 54% doing most of their shopping on marketplaces. As they unlock new consumer demands, platforms create opportunities for small and medium-sized businesses to offer new services and access frictionless payment solutions. How can companies in the Asia Pacific region benefit from this evolution of the ecommerce landscape?

Consumer preferences are rapidly changing as they look for better ways to engage with businesses. With 61% of consumers looking for companies that let them shop across multiple channels, brands must go beyond omnichannel solutions to meet rising consumer demand. How can businesses level up their current payment solutions?

Leading brands in Asia Pacific are starting to recognize payments as a strategic revenue enabler. However, less than one-third of businesses use payments data to build a clearer picture of their customers to improve their experience and drive growth. How can payment solutions be leveraged to increase revenue and contribute to business growth?

With an increased volume of online transactions, comes increased instances of fraud. It is a pressing issue, with 44% of APAC businesses saying that fraudulent transactions and chargebacks are a significant cost. How can brands keep up with constantly changing fraud trends to protect themselves and their reputation?

As customer expectation in the Asia Pacific region evolves, one thing remains constant – the demand for high service levels and convenience. The data shows this: 73% of APAC consumers will not shop with businesses that provide a bad customer experience. How can brands keep up with evolving consumer expectations and craft seamless experiences?

Consumers in APAC are choosing to shop with brands that align with their values, as they grow more conscious of the social and environmental impact of their lifestyle choices. The data supports this – 60% of consumers in the region will not buy from businesses with known ethical issues in their supply chain. Besides, 57% of APAC consumers prefer to buy from retailers who support social and environmental causes. How can businesses leverage these changing consumer mindsets to create new growth opportunities?

Venturing beyond their home market remains a goal for many ambitious businesses, something that is increasingly attainable. But navigating international waters can be a difficult balancing act in itself. How can businesses adapt to the demands of new markets like providing local payment methods, while staying true to their unique value proposition?