DISC for Account Managers

In this episode, Fred and John discuss using DISC as an Account Manager:Review of what DISC means and how to use as an Account ManagerFred and John's DISC profilesWe attempt to guess famous people's profilesAlso a discussion of Pop-Tarts

In this episode, Fred and John discuss:Misconceptions on how to work with internal teamsWhat to do instead

In this episode, Fred and John discuss:Mindset of Accounting and Finance (vs. Account Managers)Finance's primary concernsHow to interpret the output of Finance and Accounting as an Account Manager

In this episode, Fred and John discuss: Mindset of Accounting and Finance (vs. Account Managers) Finance's primary concerns How to interpret the output of Finance and Accounting as an Account Manager

In this episode, Fred and John discuss the best ways to be successful applying for a role as an Account Manager including: Getting your foot in the door Resume Interviewing First three months

In this episode, Fred and John do a wrap-up of topics from the book.  Including: Be more than a pass through Be a student of the game Be a person of character Resources available for further study

In this episode, Fred and John continue the conversation about the right way to approach communication with your clients.  Including: -Communication with emotional context -Knowing your audience -Using listening as a communication tool

In this episode, Fred and John discuss the right way to approach communication with your clients.  Including: - When to communicate - Dangers of email - Being positive - Grammar and syntax

In this episode, Fred and John discuss the (sometimes tricky) art of client entertainment.  Including: - Basics of approach to the process - Rules of the road - Difficult situations including harassment

In this episode, Fred and John discuss the finer points of putting together a successful client meeting.  How to prepare, how to ensure no technical failures, and how to project presence.  Also what to do after the meeting to ensure successful execution.