What's Up with Tech? podcast

Why Your “Fast Internet” Still Feels Broken

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If your building advertises “gig speed” but the Wi-Fi drops in the garage, the courtyard, or the playroom two floors down, residents don’t call it fast internet. They call it broken. That gap between headline speed and real-world experience is what we dig into with Jonathan Lindsell Chief New Markets Officer, Calix (NYSE: CALX) where he focuses on expanding solutions for multifamily and multi-dwelling units (MDUs). We talk about why broadband has become as essential as utilities, and why the move-in moment is a make-or-break test for any apartment community. 

Jonathan shares a simple idea that changes everything: residents want convenience, not complexity. Instead of digging through a closet for mystery boxes and waiting days for gear and truck rolls, imagine scanning a QR code, picking a package, and getting connected almost instantly with one integrated bill. From there, the bar keeps rising. Modern buildings have coworking spaces, cinemas, gyms, gardens, and EV charging, and people expect seamless, secure, property-wide Wi-Fi coverage that follows them anywhere on-site. 

We also get practical about today’s in-home reality: roughly ten connected devices per unit, work-from-home demands, streaming, gaming, and the need for app-based controls like security settings and parental controls. Then we flip to the property manager’s perspective, where connectivity ties directly to occupancy, churn reduction, and smoother move-ins and move-outs, especially when systems integrate with property operations. Jonathan also touches on Calix Smart MDU and early results shared by a partner, plus why retirement and 55+ communities may be the next big frontier for better broadband. 

If this sparked ideas for your building, community, or network refresh, subscribe, share this with a colleague, and leave a review so more people can find the conversation. What’s the one place your Wi-Fi fails that drives you crazy?

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