Revolutionizing the customer experience | Lara Compton

For the series finale of Transform It Forward, Paul takes a moment to reflect on the past 12 months and look ahead to what we can expect to see in the new year. The past year has been full of progress, innovation and fascinating new developments in tech. To discuss some of the key highlights from 2022 and what we can look forward to in 2023, Paul sits down with his colleagues Vince Padua, the EVP and Chief Innovation and Technology Officer at Axway and Brian Otten, VP Digital Transformation Catalysts at Axway. Together, they review some of the high points of the past year, and even more importantly, look ahead to key trends, themes and predictions for 2023. Touching on a wide variety of topics including economic turbulence, the evolution of AI and ML, and the need to balance innovation with optimization, Paul, Vince and Brian share their thoughts and predictions on the future of the tech landscape. Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

We all know the healthcare space has undergone dramatic changes in recent years, and this episode is all about exploring the industry’s rapid evolution and technological advancements. In this episode, Paul sits down with Neetu Rajpal, the Chief Technology Officer at Oscar. As the first health insurance company built around a full-stack technology platform, Oscar maintains a relentless focus on serving its members. In her role, Neetu oversees Oscar's fully cloud native distributed software stack and the IT infrastructure. During the episode, she shares why she’s passionate about improving the healthcare experience for members, providers and partners. Neetu also explains why she’s always on the lookout for ways to move the needle in the health insurance industry, and how she uses the resources she has available to create positive change in the world. Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

Most entrepreneurs will agree that the best ideas are born out of a genuine need to solve a problem. Necessity is the mother of invention, and if you’re facing a challenge, there’s a good chance there are others who have encountered the same issue. For John Clarke Mills, CEO and Co-Founder of Watch Duty, it was the need for more information about the wildfires that were raging around the ranch he had just bought in Sonoma County, California. It was this pain point that led him to launch the company, which is operated by experienced fire reporters and many other collaborators who diligently monitor radio scanners and other data sources 24 hours a day to keep people updated in real time. In this episode, Paul sits down with John to pick his brain on Watch Duty, how it works, and the company’s plans for the future. During their conversation, they discuss everything from how to keep an edge against the competition to finding your purpose in life as an entrepreneur. Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

In this special panel episode of Transform It Forward, Paul sits down with two of his colleagues at Axway to discuss their top predictions for the world of tech, AI and more in 2022. Along with Vince Padua, EVP, Chief Innovation and Technology Officer at Axway and Brian Pagano, Chief Catalyst, VP of Catalysts at Axway, Paul explores the possibilities for everything from cloud technology to APIs and more. The panelists discuss a wide variety of topics including “data fabric” as a popular buzzword for 2022, the metaverse and the need for a zero-trust approach to security. Listen in to catch a glimpse of what the future may hold for the tech world.Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

With an ever-evolving tech landscape, stiff competition and an undeniably changing world, marketers seem to have more to contend with today than ever before. Looking at the landscape through a critical lens is essential for brands hoping to stay ahead of the competition and optimize their outcomes. In this episode, Paul sits down with someone who knows all about what it takes to stay on your toes as a marketer today: Lara Compton, the VP of Growth and Brand Marketing at Ruby. The company provides small businesses with the services, products and analytics they need to manage their customer interactions and deliver exceptional experiences. During the episode, Lara shares some great advice about targeting your ideal customer, making data-driven decisions, navigating the increasingly complex tech stack, and much more. Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

In the third and final installment of this special Transform It Forward mini series, Paul reviews some of the highlights from interviews focusing on an area that affects all industries: the war for talent and refining workforce needs. To inform the discussion, he takes a look back at past episodes featuring Evan Sohn, Chairman and CEO of Recruiter.com, Jon Schlossberg, Co-Founder and Executive Chairman at financial services platform Even, and Amy MacGregor, Global HR Vice President, Employee Experience at Manulife Global. Using these interviews as a guide, Paul explores some common themes in attracting, hiring and retaining top talent today. Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

In the second installment of this special Transform It Forward mini series, Paul reviews some of the highlights from interviews with Mike Starkey, Chief Information Officer at Christy Sports, Robert Gerwig, Senior Vice President of Distribution at Sweetwater, and Aviva Fink, the Vice President of Growth and Partnerships at Reonomy to take a status check of the retail industry. Using clips from these interviews as a guide, Paul explores the evolution of the retail world over the past few years, and where it could be headed in the future. Specifically, the episode covers the mass exodus from in-person retail shops to exclusively online shopping experiences that took place throughout the pandemic period, strategies for making use of the rich sources of data we have at our fingertips today, and the art of change management during these rapidly evolving times. Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

Throughout the Transform It Forward podcast series, Paul has chatted with experts from a wide variety of industries including events, technology and real estate. Now, it’s time to take a step back and connect the dots. For the next few episodes in the series, Paul will be taking a look back at some key clips from past interviews that share common elements or discuss similar industries. In this episode, he takes a look at the transportation industry and how it’s evolved in recent years thanks to new and innovative technologies. Paul looks back at past interviews with Jason Gross, the Vice President of Mobile at Curb, Michael Nalepka, the General Manager of VideoProtects at J.J. Keller, and Toby Russell, the Co-Founder, Board-Director and Strategic Advisor at Shift, drawing key themes from each of these conversations. The episode explores how the transportation industry has changed in recent years, the factors that have driven its transformation and where it could be headed next.  Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

On Transform It Forward, Paul and his guests often discuss new and emerging technologies, exciting innovations and the digital revolution. However, no matter how advanced our technology becomes, there will always be a fundamental human need for powerful storytelling. In this episode of Transform It Forward, he sits down with Seema Lakhani, Chief Product Officer at Wattpad, to explore how technology is merging with the art of storytelling to create a completely new landscape for the publishing world. Wattpad is a user-generated, online platform where readers and writers come together to create and consume stories. The platform was recently acquired by Naver for $600 million, which has opened up even more possibilities for the company to continue innovating in the future. During their discussion, Paul and Seema cover a wide variety of topics related to publishing including the creator economy, the golden age of content, and much more. Interested in learning more about the show? Check out our website: https://www.transformitforward.com/

As industries across the board continue to transform, we’re not only changing the work we do every day, but also, how we do said work. Without the right dynamic, culture, and leadership structure, a team can fall apart pretty quickly, so improving the way we work is often just as important as the work itself. This is a practice often referred to as organizational development, and it’s playing an increasingly essential role in corporate structures everywhere. In this episode of Transform It Forward, Paul sits down with David Cummins, an expert in organizational development, as well as a transformation facilitator, leadership and collaboration mentor, speaker, writer and much more. He’s also the owner and managing director of Ministry Group, an agency based in Hamburg, Germany. During their discussion, they chat about strategies for improving the way we work in team settings and as individuals so we can reach our fullest potential.Interested in learning more about the show? Check out our website: https://www.transformitforward.com/