
Location #3 Isnt Being Built... It Was Bought
1. Introduction to the Cleaning Business 2:35
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The cleaning business was started with the intention of learning and improving the process.
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The focus is on creating a purposeful and systematic approach to cleaning.
2. Importance of Values in Hiring 19:51
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Hire based on values that align with the company culture:
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S: Serve - Look for individuals who have a desire to help others.
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T: Teamwork - Seek candidates who are willing to support their teammates.
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A: Accountability - Hire those who take responsibility for their actions.
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R: Reliability - Ensure candidates can consistently show up and perform.
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3. Four Standards for Cleaning 41:00
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Establish four key standards for cleaners to follow:
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Arrive at the door five minutes early - This shows respect for the client's time.
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Greet the client with a smile - Create a positive first impression.
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Remove dirt using a checklist - Ensure consistency and thoroughness in cleaning.
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Complete a final walkthrough with the client - Gather feedback and ensure satisfaction.
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4. Training New Cleaners 55:11
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Focus on teaching new cleaners the four standards from day one.
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Emphasize the importance of client experience over technical skills initially.
5. Continuous Improvement 57:07
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Encourage cleaners to seek feedback and improve their skills over time.
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Foster a culture of accountability and teamwork to enhance service quality.
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Ensure all team members understand the importance of the four standards and values.
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Regularly review and update training materials to reflect best practices.
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Conduct regular training sessions to reinforce the four standards and values.
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Use checklists to streamline the cleaning process and ensure consistency.
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Encourage open communication among team members to share feedback and improve practices.
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