#2: UX vs CX

In this episode, I give you details on what you get with UX in your business and ask the pertinent questions to give you an idea of whether or not you could benefit from implementing UX in your business (hint: EVERYONE can benefit from UX). With this story time, I explore the woes and flows of roundabouts. I actually found this one quite interesting when doing the research in understanding the purpose as well as the thought behind introducing so many roundabouts into the traffic patters around residential areas in the US. Follow along for more UX content by connecting with me on Instagram @mariahsellsllc or visit my website www.mariahsells.com Chat soon! :D

In this episode, I dive deep into why accessibility is an important consideration before developing any new user & client experiences. I ask the necessary questions for you to ponder while developing your sites, programs, and social media content.  I go into story time continuing the talk of accessibility and bring up some apps that do a great job of considering users with sensitivity and talk about other user experiences that need improvement when it comes to universal access. Follow along for more UX content by connecting with me on Instagram @mariahsellsllc or visit my website www.mariahsells.com Chat soon! ;)

In this episode, I talk about my foundations and how they play a role in my ability to be an empathetic UXer. I go into the details of why these foundational values are important to show up as who I want to be in my life & and in my duties as a researcher & designer.  In the storytelling portion of this episode, I talk about the impact nostalgia plays on us as humans and how we can all benefit from listening to consumers' desires to make action plans to meet those wants & needs. Find out more about my offers to test client satisfaction by visiting mariahsells.com and follow along on Instagram @mariahsellsllc for more educational content about UX. Chat soon!

In this episode I discuss wtf UX is and how is it different from CX? I go over why both are important, and which one plays a role in natural client retention. I also discuss Arby's new drive-thru AI Voice Assistant Robot, Tori, and the user experience I had when interacting with it for the first time. If you want to find out more about UX, CX, and everything in between you can follow me on Instagram @mariahsellsllc and get to know what I can offer you in UX, CX, and everything in between by visiting my website at mariahsells.com TTYL! :)

In this episode, I talk a little (okay, a LOT) about who I am, what I do, and why. You get a little sneak peek into the mind of the magnificent Mariah, get to know what drives me to show up as who I authentically am, and how in the hell I got here. If you want to know even more about what I do & connect with me, you can visit my website at mariahsells.com or follow me on Instagram @mariahsellsllc I look forward to connecting with you! Chat soon. ;)

Welcome to The UX Factor with Mariah Sells. In this podcast, you're invited to tune in to learn more about why user & client experience is important to improve business practices, learn from my experience running my own business in UX, and listen to some storytelling with guests to understand user and client perspectives from day-to-day user experiences. You can learn more about what I do by visiting my website at mariahsells.com or connect with me on Instagram @mariahsellsllc. I look forward to connecting with you soon & stay tuned for user and client experience insights!