Prioritizing customer experience through personalisation

In this age of social media connections, consumers expect brands to engage with them in real time whilst doing a transaction with them.Talking with Retail Asia in a recent podcast titled "Prioritizing customer experience through personalisation", are Santosh Reddy, Vice President, Sales and Marketing at Singapore-based Capillary Technologies, and Ankit Madhogaria, Head of Ecommerce for Southeast Asia at Puma. Their conversation ranges from current trends in the retail and e-commerce industries, and changes in consumer behaviour, to consumer engagement and retention.

Speed plays an important role in the shopping experience as most shoppers prefer to get in and out of stores quickly. This means no long queue time, cashless payment adoptions, and use of self-checkout counters.

The retail landscape has changed dramatically, resulting in the digitalisation and expansion of payment channels. Retailers who gradually integrate digital payment channels into their businesses have greater flexibility in business operations and were able to provide more options and convenience to their customers.  Whilst these efficiencies are undoubtedly beneficial to retailers and customers, there are still risks and threats that are needed to be addressed.Speaking with Retail Asia, LexisNexis Risk Solutions, Vo Thanh Tai, Director for Market Planning, Fraud & Identity - APAC, shared insights on the growing digitalisation of payment channels and the concerns surrounding financial innovations in a recent podcast. He mentions how the increased number of commercial channels provided new opportunities for cybercriminals as they discovered new ways to target businesses and consumers.Sign-up to our upcoming webinar for more.Event Title: Payment Fraud: The intersection of new payment channels in E-commerce, BNPL and Digital Wallet industriesDate: December 8, 2022 | ThursdayTime: 11:00 AM - 12:00 PM SGTRegistration link: https://bit.ly/RAxLexisNexis

Originally implemented as a way to reduce the operating costs of running a store, self-service has evolved since its introduction over 15 years ago into an option that provides greater flexibility in the store running and customer engagement. From a consumer perspective, self-service is an expected feature from businesses, so much so that they demand it from many environments.Listen to this Retail Asia podcast with Matt Redwood, Director of Advanced Self-Service Solutions at Diebold Nixdorf and learn more about Asia’s retail journey towards self-service.Sign-up to our upcoming fireside chat for more.Event Title: At a crossroad: Rethinking Retail to Fit the New World (ASIA)Date: October 4, 2022 | TuesdayTime: 4:00 PM - 5:00 PM SGTRegistration link: https://form.jotform.com/222130997062454

Zendesk shares how it is helping businesses improve and thrive in the past year.