
Learning Through Play: Game-Based Learning at Scale with UWV
In this episode of The Learning Edge Podcast, Leif Sørensen speaks with Jessica Vissers-van Ostaijen and Nancy Kirkels from UWV, a Dutch public organization supporting people through changes in their working lives. With extensive experience in change management, Jessica and Nancy share how they have successfully integrated game-based learning into leadership development across an organization with approximately 40,000 employees.
Jessica and Nancy explain how they have facilitated more than 80 game sessions across different divisions of UWV, using simulations as a regular part of leadership programs and in workshops with management teams and directors. They discuss how the same game can generate new insights every time it is played, even for participants who have experienced it before, and share practical advice for managing the initial chaos of getting large groups started.
The conversation explores why game-based learning can reveal authentic behaviors that might otherwise remain hidden in meetings and discussions. Jessica and Nancy explain how simulations create a safe environment for exploring resistance to change, leadership styles, and team dynamics. They also emphasize the facilitator's role in connecting the experience to everyday work, using reflection questions to turn decisions made in the game into meaningful conversations and practical learning.
The episode also looks at how game data can support leadership development by revealing patterns in how teams make decisions, while highlighting an important distinction: game data shows how people acted in a specific simulation, not necessarily how they behave in every real-life situation. Above all, Jessica and Nancy share a powerful message for anyone considering game-based learning: embrace the uncertainty, make room for reflection, and give it a try. There is no perfect path to managing change, because every team is different.
Connect with Jessica Vissers-van Ostaijen and Nancy Kirkels on LinkedIn.
Learn more about UWV:
https://www.uwv.nl/
Find out more about Actee:
https://actee.com/
Follow Actee on LinkedIn:
https://linkedin.com/company/actee
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