Microsoft Copilot: Agents, Workflows and Automation

If you're only using Microsoft Copilot to ask questions and draft emails, you're only scratching the surface. AI agents, workflows and automation open up a whole new set of possibilities for your business.In this episode of The IT Bridge, we're joined by Luke, Grant McGregor's Cloud Infrastructure Engineer, to discuss how businesses can make the most of these features.Could Copilot keep your inbox organised, summarise sales enquiries and suggest next steps, or give your team quick answers to questions about company policies?#MicrosoftCopilot #AIAgents #Automation

Phishing emails have been around for decades, so why do they still catch people out? In this episode, Michael Khan speaks with cyber security expert Ross Harris from Elovade UK&I about the tactics behind phishing and how organisations can help their people recognise the warning signs. They discuss how attackers use trust, urgency and distraction to make their messages difficult to spot, often catching people when they’re busy or distracted. They also look at how AI is making targeted attacks faster and more convincing. The conversation then turns to how bite-sized training and realistic phishing simulations can help people recognise suspicious messages, report them and respond safely. In a reminder that anyone can make a mistake, Ross shares how a phishing simulation nearly caught him out. #PhishingAwareness #CyberSecurity #SecurityCulture #CyberAwareness #CyberMonth2026

Your employees may already be using Microsoft Copilot, ChatGPT, Claude, Gemini or other AI tools for work. But what information are they sharing and are those tools suitable for business use? In this episode, Doug Davey and Piotr Grabowski compare different AI tools and discuss the differences between personal and business AI accounts. They also discuss what AI tools can access, SharePoint permissions, cyber security, AI policies and staff guidance.#ArtificialIntelligence #BusinessAI #ShadowAI #CyberSecurity #AIAdoption

High-profile cyber incidents affecting organisations such as M&S, the Co-op and Harrods have shown how easily attackers can exploit trust by pretending to be employees, customers or IT support teams. In this episode of The IT Bridge, Paul Sinclair and Doug Davey explain how secure verification helps protect organisations from impersonation when access is requested or changes need to be approved. They also discuss how customers and support teams can verify one another to help keep systems and data secure. #CyberSecurity #SecureVerification #ManagedIT #ITSupport #CyberAwareness

What's going on behind the scenes at the Scottish Chamber Orchestra? This episode takes The IT Bridge in a different direction, with a conversation about people, connection and the relationships that help communities grow stronger. Piotr Grabowski is delighted to be joined by Elsa Dent, Senior Philanthropy Manager at the Scottish Chamber Orchestra, who shares what happens long before the audience takes their seats. From fundraising and community programmes to touring, guest artists and concert planning years in advance, Elsa reveals the work that goes into every performance. We also look ahead to major developments that could shape the future of music in Edinburgh.

How do you keep sales, marketing and projects connected as your business grows?In this episode of The IT Bridge, Doug Davey is joined by Joe from Halo CRM to discuss how Halo CRM brings sales, marketing, projects and customer information together in a single platform.They cover everything from pipeline management and marketing automation to reporting, Microsoft 365 integrations, workflow automation, implementation and onboarding.Joe also shares how Halo CRM can be customised to support existing business processes, helping organisations get more value from their CRM.#TheITBridge #HaloCRM #CRM #BusinessGrowth #Microsoft365

Many growing organisations reach a point where business data, customer interactions, and day-to-day operations are scattered across too many systems to manage effectively.In this episode of The IT Bridge, Doug Davey, Head of Technology and Services at Grant McGregor, is joined by Andrew Chipchase from Halo to discuss why organisations often start losing visibility across sales, marketing, operations, customer relationships and internal processes as they grow. Doug and Andrew also discuss CRM implementation challenges and how AI and automation are changing modern CRM platforms. #CRM #BusinessGrowth #DigitalTransformation #Automation #AI #CustomerExperience

Cyber Essentials is changing and the 2026 update (Danzell) raises the bar. David Lawrence is joined by Paul Sinclair, our NCSC Assured Cyber Advisor, to talk through what's changing in 2026 and what it means for organisations. They cover the fundamentals of Cyber Essentials, with a focus on the Danzell update, including stricter expectations around MFA, tighter marking criteria, and why Cyber Essentials should be treated as an ongoing process rather than a "tick-box" exercise. They also break down the difference between Cyber Essentials and Cyber Essentials Plus, including what additional assurance Plus provides and when it becomes relevant. The conversation highlights common issues businesses run into, from not knowing what assets they have to gaps in cloud security and why these are often the points that cause organisations to fail. #CyberEssentials #CyberSecurity #Danzell #CyberEssentialsPlus #CyberEssentials2026

David Lawrence is joined by Grant McGregor’s IT Installation Engineer, Michael Khan, to discuss Microsoft Intune and Conditional Access. They explain how modern device management helps protect company data while keeping people productive across different working environments, including hybrid and remote teams. The conversation covers compliance policies, personal devices, user privacy and how Intune supports a secure and well-managed Microsoft 365 environment.#MicrosoftIntune #CyberSecurity #Microsoft365 #DeviceManagement #ITSecurity

In this special anniversary episode of The IT Bridge, David Lawrence and Paul Sinclair look back on 25 years of Grant McGregor, from a small start-up with a handful of clients to a trusted IT and cyber security partner supporting organisations across the UK. They reflect on how a people-first philosophy, built on relationships and trust, shaped the company’s growth. From the early days of unreliable servers, manual morning checks and dial-up connections to today’s proactive monitoring, ISO 9001 and ISO 27001 compliance and managed security services, the conversation shows how the industry has evolved while the company’s values have remained unchanged. #CyberSecurity #ManagedITServices #DigitalTransformation #TechPodcast #BusinessGrowth