ServiceNow, Microsoft & Workday Outages, Explained

A recent certificate problem impacted ServiceNow, and other issues prevented users from accessing key cloud services including Microsoft 365, Azure Virtual Desktop, and Workday.Tune in to hear what happened during these incidents and a separate data center fire that caused a Reliance Jio outage for customers across multiple areas of India.Listen now or use the chapters below to jump to the sections that most interest you.CHAPTERS00:00 Intro00:59 ServiceNow Outage03:20 Microsoft 365 Outage04:35 Azure Virtual Desktop Outage05:50 Workday Outage09:39 Reliance Jio Outage13:06 Outage Trends: By the Numbers15:16 Get in Touch ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes

During high-traffic seasons like Black Friday or a much-anticipated product launch, maintaining good digital experiences for customers is vital. We’ve all heard tales of floods of eager shoppers crashing a website during a major sale—leaving them unable to make their coveted purchases. To guard against a breakdown like this during high-traffic periods, companies sometimes use various traffic management strategies such as digital waiting rooms.In this episode, The Internet Report team discusses the pros and cons of traffic management and looks at the different techniques used by ticketing platforms for the upcoming Oasis reunion tour concerts. They also cover an AT&T issue that impacted Microsoft, as well as disruptions at Akamai, Alibaba Cloud, and Cloudflare.Listen to the full episode now or use the chapters below to skip to the sections that most interest you.CHAPTERS00:00 Intro00:54 Oasis Reunion Ticket Issues10:16 Microsoft Outage13:00 Akamai Outage14:40 Alibaba Cloud Outage16:28 Cloudflare Incident17:40 Outage Trends: By the Numbers18:40 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes

Let’s dive into the fascinating world of subsea cables. With special guest Murray Burling—Executive Director of Oceans and Environment at RPS—we’ll explore the current subsea cable ecosystem and chat about what the future might hold.Tune in for insights on how important subsea cables are for today’s digital experiences, how decisions are made on where to place them, the consequences of cable cuts, and route diversity and Internet resilience.CHAPTERS00:00 Intro02:29 Current Subsea Cable Ecosystem07:16 Subsea Cable Cuts15:15 Route Diversity & Internet Resilience18:51 What’s Next22:05 Get in TouchABOUT MURRAY BURLINGMurray Burling is the Executive Director of Oceans and Environment at RPS. Murray has extensive experience as a consulting coastal engineer, oceanographer, and marine modeler, undertaking multifaceted studies in Australia, New Zealand, South East Asia, and the Middle East. He has managed the implementation of large web-based data and model applications and his team supports data acquisition and analysis for a wide range of industries developing and operating in the world’s oceans. These sectors include conventional and renewable energies, shipping, ports, and communications.  He is also an expert in complex dataset analysis and visualization, and has authored and co-authored many technical reports and publications.Connect with Murrary on LinkedIn: https://www.linkedin.com/in/murray-burling-a527839a/———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes

Explore the recent Google Cloud and GitHub outages, plus get insights from a network perspective into the August 12 X livestream event featuring Elon Musk and Donald Trump.In the case of Google Cloud, a power issue in one of its European regions impacted connectivity and affected several services and networking equipment. The problems disrupted connectivity into the region as well as some Partner Interconnect connections and associated routes between other Google regions.Traffic to and from GitHub.com encountered an issue when a database configuration change resulted in critical services unexpectedly losing connectivity.And when access issues during the August 12 X “Spaces” livestream were attributed to a network load-related issue, traffic behavior observed during the event suggested a different technical explanation.Tune in to learn more about these three events or use the chapters below to jump to the sections that most interest you.CHAPTERS:00:00 Intro00:47 Google Cloud Outage05:03 GitHub Outage11:26 X Spaces Insights14:16 Outage Trends: By the Numbers15:57 Get in Touch ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes

This week, The Internet Report team and special guest Dave Anderson—a tech industry veteran and co-host of "A Very Melbourne Podcast," which covers the Australian Football League and more—are chatting about how to assure great digital experiences at major sporting events.Large sporting events are always logistically complex, and today that’s even more the case with digital technology permeating every part of operational and experience delivery. And due to the real-time nature of live sports, any glitch can have a big impact on fan experiences—whether they’re at the stadium or joining in from their living rooms.For the teams managing this web of digital services that brings sports content to global audiences, it’s vital to guard against potential issues, as well as quickly detect and remediate problems when they do occur. Tune in to learn more or use the chapters below to skip to the sections that are most interesting to you.CHAPTERS00:00 Intro01:50 Digital Experiences in the Sports World08:57 The In-Stadium Experience13:18 Hybrid Sports: Catching the Game From Anywhere18:38 Sports Betting & Digital Experiences23:06 The Athlete Experience29:00 Key Takeaways31:48 Get in Touch———ABOUT DAVE ANDERSONA tech industry veteran, Dave Anderson currently serves as the Head of Product Marketing and Strategy at Contentsquare. He also co-hosts "A Very Melbourne Podcast," which covers the Australian Football League and more.———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes———ABOUT THE INTERNET REPORTThis is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.Catch all the episodes on YouTube or your favorite podcast platform:- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

On July 19, many organizations around the globe—including airlines, banks, and hospitals—experienced outages as Windows machines reportedly got stuck in a boot loop that ultimately resulted in the Blue Screen of Death (BSOD). These disruptions had a common source: an update from CrowdStrike, a managed detection and response (MDR) service used to protect Windows endpoints from attack. Tune in to hear The Internet Report team’s insights on this CrowdStrike update and the ensuing IT outages. We’ll also dive into the separate Azure outage that occurred just hours before, as well as some other recent disruptions.———CHAPTERS:00:00 Intro00:48 CrowdStrike Sensor Update Incident05:40 Azure Outage10:47 Workday Outage12:11 Grammarly Incidents14:36 Outage Trends: By the Numbers16:57 Get in Touch ———For more insights, check out The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-crowdstrike-update-azure-outage?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q4_internetreport_q4fy24ep6_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes

On May 17, X reached a major milestone when the social media platform completed its full migration from twitter.com to x.com. While the number and frequency of outages did increase after the company’s acquisition by Elon Musk, following the domain migration, there don’t appear to have been any significant disruptions to the X.com platform. In this week’s podcast, The Internet Report team discusses what they observed during (and after) the domain migration, and analyzes X’s performance pre- and post-acquisition. ——— CHAPTERS:00:00 Intro00:55 Performance in the Twitter Era05:13 The Sale and Post-sale Periods12:25 Domain Migration15:47 Outage Trends: By the Numbers17:34 Get in Touch ———For more insights, explore the domain migration in the ThousandEyes platform (no login required): https://avlwlcpshpfzyqsusguxxurkhgexgpxx.share.thousandeyes.com———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes

Three recent outages at Starlink, Charles Schwab, and the Internet Archive highlight key reminders for NetOps teams around backup options, the role of intelligence, and understanding your end-to-end service delivery chain.A subset of Starlink users were unable to establish a connection; some users of Schwab.com and its apps may have found themselves unable to transact or trade due to an authentication issue; and the Internet Archive and the Wayback Machine were intermittently overwhelmed by unexpected traffic floods.Tune in to learn more about what happened and why, or use the chapters below to jump to the sections that most interest you: CHAPTERS:00:00 Intro00:54 Starlink Outage07:35 Charles Schwab Outage10:20 DDoS Attack Impacts Internet Archive13:33 Outage Trends: By the Numbers16:12 Get in Touch ———For more insights, check out The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-schwab-starlink-outages?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q4_internetreport_q4fy24ep4_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes

Believe it or not, we’re already about halfway through 2024. Looking at the outage data from this year so far, we see continued evolution, following patterns observed over the past few years. Notably, the percentage of cloud service provider (CSP) outages is still increasing—though at a more accelerated rate than seen in recent years.Tune on to learn more about this trend and other themes we’re noticing in the Internet ecosystem, as well as tips for how IT teams can respond to these evolving challenges.———CHAPTERS:00:00 Intro01:14 Cloud Incident Trends Accelerate13:56 Blending Real Usage Data With Synthetics16:35 AI & NetOps20:52 Get in Touch ———For more insights, check out The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-cloud-outages-rise-2024-trends?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q4_internetreport_q4fy24ep3_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes

When it comes to assuring great digital experiences for your users, intermittent issues can be incredibly difficult to discover and diagnose because the service is both working and not working simultaneously—or, it may simply be running slow. Some users may experience issues, while for others, everything will work just fine.In this week’s episode, The Internet Report team will explore the complexities that intermittent issues can bring by examining two recent incidents at Meta and Salesforce. They’ll also cover an automation bug at Google Cloud that caused problems for a range of customers, as well as recent Internet outage trends.Listen now or use the timestamps below to jump to the sections that most interest you:CHAPTERS00:00 Intro01:00 Meta Disruption05:07 Salesforce DNS Disruption10:08 Google Cloud Issues Impact Spotify, GitLab, and More15:09 Outage Trends: By the Numbers17:14 Get in Touch ———For more insights, check out the related Internet Report blog: https://www.thousandeyes.com/blog/internet-report-meta-salesforce-disruptions?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q4_internetreport_q4fy24ep2_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes