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We're back with a new episode of The Double Cleanse - and this week, James and Robert are tackling the infuriating world of toxic social media comments and how brands just can't deal with it in the RIGHT way!
After opening with a rant about how comments on social media can make you "give up on the world", the twins dive into the specific irritations they deal with. James shares his frustration about getting comments that make absolutely NO sense!
They then dive into "what about me" culture - including the bean soup theory - the phenomenon where people watch content and make it entirely about themselves. Someone posts a makeup tutorial? "But I don't like that shade." Someone shares a skincare routine? "But that doesn't work for my skin." There's literally millions of people watching your content, but every comment is "why isn't this for me specifically?"
Our big topic is how brands handle social media interactions with the public – and why some spectacularly fail. From brands messing up their response to how they deal with being "cancelled" online... it's a mess out here!
The twins advice for brands? Hire someone trained in social media and PR. You're a business, and you should be aware of what you're saying and how it comes across.
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