How To Do Delivery Better - According To Your Customers

Send us a textThis episode of The Digital Restaurant features Tony Illes, founder of Tony Delivers, a new food delivery service disrupting the Seattle market. The conversation delves into the impact of Seattle’s “Pay Up” legislation, which has reshaped the food delivery landscape, reducing delivery volumes for platforms like DoorDash and Uber Eats. Tony shares his journey from a side hustle as a delivery driver to creating a business aimed at empowering drivers and improving customer experiences.Key Discussion Points: • Origins of Tony Delivers: Tony describes his entrepreneurial journey, inspired by dissatisfaction with existing platforms and conversations with friends. He highlights the importance of empowering drivers to run independent businesses. • Impact of Pay Up Legislation: The ordinance significantly reduced delivery volumes, driving up prices and prompting customers to shift to pickup. • Empowerment Model: Tony Delivers aims to give drivers autonomy, allowing them to innovate and deliver via any means they choose. It contrasts with traditional platforms that control economic terms. • Challenges and Growth: Tony outlines his app development, challenges in competing with established marketplaces, and his vision to disrupt the delivery model by cutting overhead and focusing on fairness. • Future Goals: Tony aspires to redefine the delivery ecosystem, integrating logistics beyond food delivery, and fostering trust among customers, drivers, and restaurants.The episode highlights Tony’s unique approach to the delivery space, emphasizing autonomy and fairness over profit maximization, and positions him as a rising innovator in a highly competitive industry.Support Tony through his GoFund me page here: https://gofund.me/74e92b46Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textIn this festive episode, Carl and Meredith explore five transformative trends in the restaurant industry as we wrap up 2024. They kick things off by discussing how personalization is finally becoming a reality for big brands like McDonald’s and Yum! Brands, leveraging data to craft tailored offers for customers. The conversation then moves to the latest Toast Trend Report, revealing intriguing shifts in dining habits, such as the growing popularity of early-week and same-day reservations, reshaping how restaurants plan and operate.The discussion continues with DoorDash's proactive efforts to tackle fake Dasher accounts, a move with wide-ranging implications for delivery costs and gig economy efficiency. They also highlight Fresho, an Australian startup revolutionizing the wholesale food supply chain with a $17M funding boost. Finally, the hosts examine how smart technology is integrating with restaurant operations, from POS-connected kitchen equipment to predictive maintenance tools. This episode is packed with insights into how innovation is driving change across the industry.Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textIn this episode of The Digital Restaurant, Carl and Meredith dive into the hottest topics shaping the future of the restaurant industry. From Touch Bistro’s bold 2025 State of Restaurants Report to the resurgence of ghost kitchens, the conversation explores how technology and innovation are redefining dining trends. The duo breaks down why AI adoption is critical for restaurants of all sizes and examines the latest advancements in electric kitchen technology, including the intriguing concept of battery-powered stoves. Wrapping up the episode, they explore how Google Maps’ AI-driven enhancements are revolutionizing restaurant discovery and customer engagement.Packed with insights and actionable takeaways, this discussion is a must-watch for restaurant operators, tech enthusiasts, and anyone curious about the future of dining. Don’t forget to share your thoughts in the comments—whether it’s about ghost kitchens, AI tools, or your views on the electrification of kitchens. Subscribe for more episodes packed with expert insights, and check out the links in the description to dive deeper into the topics discussed!Timestamp:0:00 Introduction02:00 Touch Bistro Restaurants 202509:00 Will Ghost Kitchens Make a Comeback? Or Evolove into Software?12:00 Are Restaurants Ready to Lead with AI?19:00 Should your next stove have a battery?22:00 Google Shatters Expectations for Restaurant Discovery26:00 Closing remarksArticles mentioned:1. Touch Bistro Restaurants 2025 https://bit.ly/3LGeVWs2. Will Ghost Kitchens Make a Comeback? Or Evolve into Software https://bit.ly/3FwLn42UrbanPiper Aims 10x Growth in US Market: https://bit.ly/3YjvGV83. Are Restaurants Ready to Lead with AI?https://bit.ly/3Fa7kbWHow Yum Brands Serves Up Digital Innovation: https://bit.ly/3LY8bpKEven Mom-and-Pops Are Investing in Artificial Intelligence: https://bit.ly/3YGoeOf4. Should Your Next Stove Have a Battery? https://bit.ly/3M7s3O25. Google Maps Will Use AI to Answer Questions About New Restaurants: https://bit.ly/3M75QpdSupport the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textIn this episode of the Digital Restaurant Podcast, we dive into several key industry trends and developments. We discuss Wonder's surprising acquisition of Grubhub at a steep 91% discount, exploring how this deal could bolster Wonder's vision of a "super app" for mealtime. The conversation shifts to the growing impact of Ozempic on the restaurant industry, with discussions around how reduced appetites might affect dining behaviors and prompt restaurants to rethink menu offerings. We also tackle the challenges CFOs face in financing restaurant tech, as the industry grapples with the high costs and benefits of tech investments. We touch on the rising trend of self-ordering kiosks, exemplified by chains like Bojangles and Shake Shack, and the potential for loyalty integration. Finally, we explore Serve's acquisition of Vebu, marking a potential shift toward a consolidation of automation technologies in the restaurant spaceTimestamp:00:01:14 Wondering why Wonder grabbed Grubhub?00:05:44 What does Ozempic mean for restaurants?00:09:4 RFDC Highlights: Financing Technology00:13:52 More evidence to show that kiosks were the tech to have in 202400:17:03 Serve Buys AutocadoArticles mentioned in the video:Wonder Grabbing GrubhubWonder Acquiring Grubhub - Restaurant Business Onlinehttps://bit.ly/3sbsD4fWonder Buys Grubhub for a Stunning Discount - IB Timeshttps://bit.ly/45n1q6hWonder Grabs Grubhub: WSJhttps://bit.ly/45n57X4-What Ozempic Means for RestaurantsOzempic's Impact on Restaurants - Franchise Timeshttps://bit.ly/45n0SoI-Financing Technology in RestaurantsRestaurant CFOs Embrace Technology - Franchise Timeshttps://bit.ly/45lFy6I-Kiosks as a Key Tech Trend in 2024Bojangles and Grubbrr Installing Kiosks - Restaurant Divehttps://bit.ly/45mf9l4-Serve Robotics Buys Vebu (Autocado)Serve Robotics Buys Vebu - Restaurant Divehttps://bit.ly/45n5aM2Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textSupport the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textArticles mentioned in the video:DoorDash and Toast are quietly becoming ShopifyRelated Article: DoorDash Debuts Commerce Platform, Mobile App Support for MerchantsInstacart is likewise wrapping around its B&M clientsRelated Articles: Instacart focuses on diversifying tech, brand partners to fuel growthInstacart adds games, personalized coupons to its smart carts4. Supply chain AI supporting Wendy's & ChipotleRelated Article: Supply chain AI supporting Wendy's5. Lists - finally!Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textIs drone delivery the future of dining convenience, or simply a fleeting trend? Let's unveil the groundbreaking partnership between Serve's robot delivery and Wing's drone technology, poised to revolutionize how food finds its way to your doorstep. By synergizing Serve's short-distance, heavy-load capabilities with Wing's high-speed, long-distance prowess, we explore a new era of delivery efficiency that could breathe new life into ghost kitchens. Yet, as with any innovation, we're faced with the complexities and logistical hurdles inherent in this dynamic ecosystem.On another front, the ever-pertinent issue of data privacy in restaurant delivery takes center stage. Recent legal developments in New York City have stirred the pot for platforms like DoorDash and Grubhub, putting the spotlight on the disparities in data access between large restaurant groups and independent operators. We'll discuss innovative approaches to data sharing that aim to balance consumer privacy with business growth. Meanwhile, Thanks and Attentive's collaboration offers a masterclass in leveraging SMS marketing to foster customer loyalty, exemplified by Babacus's impressive results. As the digital dining landscape evolves, we invite you to reimagine your dining experiences through the lens of technology and data.Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textWhat if your food delivery arrived late 98% of the time? Join us as we explore staggering statistics from InTouch Insights on the current state of the digital restaurant landscape. Meredith and Carl reveal why younger consumers under 45 are setting the trend in delivery orders and discuss the intricate challenges of ensuring on-time deliveries—only 2% hit the mark! We dissect the complications of batching orders, delve into the importance of accurate delivery estimates, and uncover Pepsi's creative strategies to drive pizza sales on DoorDash. Plus, find out how AI could be the game-changer for "lazy yet smart" workers looking to excel in this fast-paced industry.Switching gears, we dive into the transformative power of AI within business and technology. Learn why hiring smart, efficient workers who can harness AI is critical, and discover the potential of AI agents to replace traditional apps, paving the way for personal digital assistants. We offer actionable insights on integrating AI into your decision-making processes, highlighting tasks ripe for automation and those best handled through human-machine collaboration. Finally, hear from Joe Park, CTO at Yum, about balancing tech investments with human interaction in hospitality, and get the scoop on Olive Garden's strategic move to partner with Uber Eats, all in response to evolving consumer demands.Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textCan the restaurant industry learn from airlines and hotels when it comes to loyalty programs? In this eye-opening episode, we sit down with Irvi Patel, who shares her remarkable transition from the finance sector to her current role leading customer experience and engagement at GoToFoods. Irvi provides a fascinating comparison of industry maturity stages, illustrating the immense growth potential in the restaurant sector through data-driven decision-making and consumer behavior insights. You won't want to miss her expert analysis on developing effective loyalty strategies that can set restaurants on a path to success, much like their hospitality counterparts.Digital transformation is sweeping the restaurant industry, and we explore what this means for brands at different stages of digital maturity. From the pioneering digital solutions of Starbucks and Chick-fil-A to GoToFoods' customer-focused enhancements in their apps and websites, we break down how restaurants can navigate this complex landscape. We liken first-party channels to boutiques and marketplaces to department stores, providing a clear understanding of the strategies involved. Discover the importance of a common digital platform for managing multiple brands and achieving efficiency in customer engagement.Finally, we delve into the power of personalization and its role in enhancing guest experiences. By integrating loyalty programs with first-party channels and leveraging customer data, restaurants can significantly improve operations and customer satisfaction. Irvi emphasizes the importance of engaging with loyal customers and asking the right business questions to utilize data effectively. We also touch on digital hospitality and how new technologies like the QPOS system can create seamless omni-channel experiences. Tune in to learn how restaurants can achieve digital maturity and elevate their customer interactions to new heights.Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textSupport the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.