The Digital Restaurant

Send us a textIs drone delivery the future of dining convenience, or simply a fleeting trend? Let's unveil the groundbreaking partnership between Serve's robot delivery and Wing's drone technology, poised to revolutionize how food finds its way to your doorstep. By synergizing Serve's short-distance, heavy-load capabilities with Wing's high-speed, long-distance prowess, we explore a new era of delivery efficiency that could breathe new life into ghost kitchens. Yet, as with any innovation, we're faced with the complexities and logistical hurdles inherent in this dynamic ecosystem.On another front, the ever-pertinent issue of data privacy in restaurant delivery takes center stage. Recent legal developments in New York City have stirred the pot for platforms like DoorDash and Grubhub, putting the spotlight on the disparities in data access between large restaurant groups and independent operators. We'll discuss innovative approaches to data sharing that aim to balance consumer privacy with business growth. Meanwhile, Thanks and Attentive's collaboration offers a masterclass in leveraging SMS marketing to foster customer loyalty, exemplified by Babacus's impressive results. As the digital dining landscape evolves, we invite you to reimagine your dining experiences through the lens of technology and data.Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textWhat if your food delivery arrived late 98% of the time? Join us as we explore staggering statistics from InTouch Insights on the current state of the digital restaurant landscape. Meredith and Carl reveal why younger consumers under 45 are setting the trend in delivery orders and discuss the intricate challenges of ensuring on-time deliveries—only 2% hit the mark! We dissect the complications of batching orders, delve into the importance of accurate delivery estimates, and uncover Pepsi's creative strategies to drive pizza sales on DoorDash. Plus, find out how AI could be the game-changer for "lazy yet smart" workers looking to excel in this fast-paced industry.Switching gears, we dive into the transformative power of AI within business and technology. Learn why hiring smart, efficient workers who can harness AI is critical, and discover the potential of AI agents to replace traditional apps, paving the way for personal digital assistants. We offer actionable insights on integrating AI into your decision-making processes, highlighting tasks ripe for automation and those best handled through human-machine collaboration. Finally, hear from Joe Park, CTO at Yum, about balancing tech investments with human interaction in hospitality, and get the scoop on Olive Garden's strategic move to partner with Uber Eats, all in response to evolving consumer demands.Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textCan the restaurant industry learn from airlines and hotels when it comes to loyalty programs? In this eye-opening episode, we sit down with Irvi Patel, who shares her remarkable transition from the finance sector to her current role leading customer experience and engagement at GoToFoods. Irvi provides a fascinating comparison of industry maturity stages, illustrating the immense growth potential in the restaurant sector through data-driven decision-making and consumer behavior insights. You won't want to miss her expert analysis on developing effective loyalty strategies that can set restaurants on a path to success, much like their hospitality counterparts.Digital transformation is sweeping the restaurant industry, and we explore what this means for brands at different stages of digital maturity. From the pioneering digital solutions of Starbucks and Chick-fil-A to GoToFoods' customer-focused enhancements in their apps and websites, we break down how restaurants can navigate this complex landscape. We liken first-party channels to boutiques and marketplaces to department stores, providing a clear understanding of the strategies involved. Discover the importance of a common digital platform for managing multiple brands and achieving efficiency in customer engagement.Finally, we delve into the power of personalization and its role in enhancing guest experiences. By integrating loyalty programs with first-party channels and leveraging customer data, restaurants can significantly improve operations and customer satisfaction. Irvi emphasizes the importance of engaging with loyal customers and asking the right business questions to utilize data effectively. We also touch on digital hospitality and how new technologies like the QPOS system can create seamless omni-channel experiences. Tune in to learn how restaurants can achieve digital maturity and elevate their customer interactions to new heights.Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textSupport the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textCan technology enhance your dining experience, or is it slowly eroding the personal touch that makes dining special? Join us as we dissect Pete Wells' provocative retirement essay and engage in a lively debate between Meredith and Carl on whether technological innovations like kiosks and mobile ordering are a blessing or a curse for the hospitality and restaurant industry. While Wells laments the loss of personal interaction, Meredith counters with compelling arguments on the efficiency and satisfaction that technology brings to fast food and casual dining. Drawing insights from our book "Delivering the Digital Restaurant," we delve into the generational shift towards digital preferences and how modern diners are redefining the dining landscape.Beyond the dining room, we delve into the financial dynamics between restaurants and delivery platforms like DoorDash and Uber. Learn how restaurants might be inadvertently funding these platforms through merchant-funded promotions and the broader implications of this trend. We also explore the groundbreaking potential of reinforcement learning in AI, revealing how it can elevate customer experiences, streamline operations, and drive future growth. Amidst mixed economic forecasts, there's a tech-driven transformation underway in the restaurant sector—tune in to discover how these advancements are reshaping your dining experience and the industry as a whole.Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textHow would your restaurant handle a massive global outage affecting millions of devices and services? On this episode of the Digital Restaurant, we dissect the recent CrowdStrike crisis, shedding light on how it exposed critical vulnerabilities across various industries, including restaurants. Learn how businesses like Starbucks took a proactive approach to turn a negative situation into a customer win by offering free coffee during the outages. We'll equip you with actionable strategies to prepare for IT failures, ensure vendor and system redundancy, and maintain robust communication to support your customers during such disruptions.Next, we dive into California's Prop 22 and its significant impact on gig workers and companies like Uber, Lyft, and DoorDash. Discover the legislative complexities and what this means for the future of the gig economy. We also spotlight Bojangles' cutting-edge AI, Bo Linder, revolutionizing drive-thru service, and explore its potential future applications. Finally, we examine New York's Restaurant Reservation Anti-Piracy Act and its implications for the dining industry. Hear about the measures being implemented by restaurants and reservation platforms to combat unauthorized reservation sales and what this could mean for your next dining experience. Don't miss this comprehensive discussion that ties back to our book series, Delivering the Digital Restaurant.Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textWhat if a new law could make your favorite takeout significantly more expensive? Join us on this week's The Digital Restaurant as we unravel the profound impacts of Seattle's new delivery driver wage laws on local eateries. You'll uncover how a $26.40 minimum wage and additional mileage fees have led platforms like DoorDash and Uber Eats to impose a $5 surcharge, slashing delivery demand by half. We explore how restaurants like Bok Bok Fried Chicken and Biscuits are tackling these challenges head-on by creating their own delivery services to manage costs and enhance customer experiences. Plus, we dive into the broader implications of similar laws across the U.S., revealing the uncomfortable truth about consumer benefits from low driver wages.Peek behind the curtain of restaurant management as we weigh the benefits of employing W-2 hourly drivers versus 1099 gig workers. Learn why maintaining visibility on third-party marketplaces remains crucial, even when handling deliveries in-house. We also introduce you to the exciting world of dashboard dining through Maviio's On my Way platform, which promises to revolutionize pickup orders. Finally, see how Kura Sushi leverages cutting-edge automation to stay competitive amidst soaring labor costs and shifting consumer behaviors. Discover how effective marketing can make all the difference in communicating their value proposition without resorting to heavy discounts. Don't miss this insightful episode that navigates the future of restaurant delivery and the technologies shaping it.Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textSupport the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textWhat if the restaurant industry isn't just facing a temporary downturn, but a fundamental shift in how it operates? Join us on this thought-provoking episode of The Digital Restaurant as we scrutinize Technomic's bearish forecast for 2024, digging into the reasons behind sluggish traffic and rising price sensitivity among consumers. Discover how cutting-edge technology helps us track these trends in real-time yet surprisingly hasn't managed to slash operational costs. We also bring you fresh insights from Inciso's latest report, capturing the thoughts of IT and digital e-commerce professionals across various restaurant segments on the future of the industry.In the second part of our episode, we turn the spotlight on McDonald's recent pause in its partnership with IBM for voice AI in drive-thrus. Could this signal a shift in how fast food giants approach technology? We share personal experiences and insights about voice AI, comparing McDonald's approach with Taco Bell's successful implementation. Additionally, we explore the strategic use of music in restaurants, examining how different tempos influence customer behavior and reinforce brand identity with real-world examples from industry leaders like McDonald's and Starbucks. Don't miss this engaging conversation that ties together technology, consumer behavior, and the evolving landscape of the restaurant world.Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a textWhat happens when two industry giants like Amazon and Grubhub join forces? This episode unpacks the latest integration that allows Amazon customers to order directly from Grubhub via Amazon's platform. We'll explore the ripple effects this move could have on competitors like DoorDash and Uber Eats, and speculate on further collaborations that might completely reshape the food delivery landscape. Amazon's increased stake in Grubhub is a game-changer, and we dissect the benefits for restaurants and Prime members, as well as consider the ever-growing importance of subscription services in today's market. Consumer insights researcher Lisa Miller joins us to shed light on the declining trend of delivery services, especially in the full-service restaurant sector, attributing this drop to rising fees and quality issues. We also discuss the potential shift from QR codes to NFC technology for a smoother dining experience and delve into the skepticism surrounding lab-grown meat. Survey findings from YouGov show a significant hesitation among consumers to embrace lab-grown meat, and we analyze how education, branding, and positive messaging can shift public opinion. Tune in for a comprehensive look at the future of restaurant technology and evolving consumer preferences.Support the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.