Airline Customer Service Agent

Rick Belliotti of Austin-Bergstrom International Airport shares how information technology systems play a critical role in the airport passenger experience. In addition, learn all about Austin-Bergstrom's rapid growth and plans for the future!

What goes into effective communications at a world leading aviation company?  Mark Masluch of Bombardier fills us in, while also sharing some fascinating insights into the Bombardier company and his unique career journey.

Vincent Verbiest joins the podcast to share more about his long-time passion for aviation, and his role as pilot and multi crew pilot license coordinator at Brussels Airlines. This episode is packed full of insights into Brussels Airlines as well as Vincent's own experiences as a pilot in Belgium.

You likely know, and even flown in, the CRJ.  In this episode we learn from Ross Mitchell about the role MHI RJ now has in this legendary aircraft, as well as the other roles MHI RJ plays in the aviation industry. Ross also shares a number of great stories and perspectives from his vast experience in aviation business development and strategy.

Aviation has been increasing its focus on environmental sustainability, with many airlines committing to improving their carbon efficiency. Listen in as Anders Fagernæs, Vice President of Sustainability at Norwegian, shares about his role and the sustainability initiatives at Norwegian.

Travelers regularly encounter airline customer service agents, but what does their role entail behind the scenes, and how do they help keep the passenger journey smooth? Listen in as Kristi MunLeeuw shares a bit more, along with her unique journey from cosmetology to aviation!

You are likely aware of EAA Airventure in Oshkosh, and some of that is thanks to the work of Dick Knapinski, Director of Communications at the Experimental Aircraft Association (EAA). Hear more about Dick's aviation career as well as all the activities the Experimental Aircraft Association supports in order to spread the love of aviation.  

Marina Efthymiou shares her fascinating career path that began in Greek tourism and eventually landed at Dublin City University, with strategic fuel stops on the way. Join us to hear Marina's story, as well as the great aviation learning opportunities at Dublin City University.

Very excited to announce our 2024 Aeropedia Podcast Trivia Champion! Over 29 Aeropedia episodes in 2024 just one pair of contestants got all 5 trivia answers correct. In this episode we let our champion challenge the hosts, hear how Ashwin and Peeter did.  

We welcome Vasuki Prasad who shares insights of his expansive aviation career journey from engineering, to airline planning, aircraft marketing and sales, all tapping his passion for data analytics. Vasuki also shares perspectives about aviation in India, so be sure to listen in.