222: Care New England’s CCIO Dr. Sara Helvey: What a Startup Failure Taught Her About Vendor Selection, Why AI Clinical Decision Support Keeps Backfiring, and What Comes After Ambient Documentation

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with David Lovinger, MD, FHM, FACP, Associate Chief Medical Officer and Chief Informatics Officer at Carle Health, about "How a Sculptor Became a CMIO, Why Pop-Ups Are Almost Never the Right Answer, How Design Thinking Fixes What Informatics Degrees Miss, and more..."

Josh and Alan reunite for a casual “solo” episode to catch up on a busy few weeks – from Josh becoming a new father to key takeaways from ViVE and HIMSS.They break down what Josh learned firsthand navigating the maternity and postpartum journey, including gaps in digital health, confusing patient portal experiences, and how AI tools are already filling in between clinical visits.They also touch on insights from the Feb/Mar conference circuit, covering AI adoption trends, why digital health projects fail, and what health systems are getting right (and wrong) when it comes to patient experience.

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Sara Helvey, MD, MBA, MPH, Chief Clinical Information Officer at Care New England, about "What a Startup Failure Taught Her About Vendor Selection, Why AI Clinical Decision Support Keeps Backfiring, What Comes After Ambient Documentation, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Vinh Nguyen, Chief Medical Information Officer at MemorialCare, about "Why Ambient AI Is Only a Fraction of the Burnout Solution, The Hidden In-Basket Problem Nobody Is Talking About, Why Clinicians Don’t Trust AI Agents Yet, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with John Hanna, MD, Chief Medical Information Officer at ECU Health about "What clinicians build when given no-code AI tools, Why Most Health Systems Are Governing AI Backwards, Is a Personalized EHR a Dream or Inevitable? ...and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Maruf Haider, MD, ACMIO, Digital Health at Carilion Clinic, about "The AI Question Nobody Wants to Answer, The Real Reason Clinicians Ignore CDS Alerts, the One Phrase that Predicts Rollout Success, and more..."

In this special duo episode, Alan Sardana sits down with SeamlessMD Co-founder and CEO Joshua Liu, MD, to unpack the biggest ideas from the Nabla Accelerate AI Executive Summit. Josh shares what he heard behind closed doors from CMIOs, CIOs, and digital health leaders—from why AI scribes unlocked AI adoption, to what comes next in healthcare automation, trust, and ROI. They explore where today’s AI may fall short, drawing inspiration from Yann LeCun's keynote ideas around World Models, how transparency matters more than “AI-first” branding, and why humility and execution—not hype—ultimately determine which AI solutions succeed in healthcare.

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Bob Jarve, MD, MBA, MSc, FAAP, FACP, Associate Chief Medical Information Officer of Population Health at Corewell Health, about "How Ambient AI Solves Burnout but Breaks Discrete Data Capture, Why Most Vendor Failures Happen Before Contract Signing, How LLMs Supercharge SDoH Initiatives, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Bryon Frost, CMIO at McLeod Health, about "Patient Visits of the Future with Patient-Clinician-AI Collaboration, Adaptive vs. Technical Informatics Challenges, the Move to Patient-First Precision Care, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Nicholas Gavin, Chief Clinical Innovation Officer and Associate Chief Medical Information Officer for Digital Health at Mount Sinai, and Dr. Girish Nadkarni, Chairman of AI and Human Health at Mount Sinai, about "How to Reliably Turn Predictive AI into Clinical Action, Developing a 'Scale-First' Operating Philosophy for Innovation, Asynchronous Care to Improve Patient Access, and more..."