How to Handle Clients Who Delay Payments

Do late or missed payments make you feel frustrated and unsure how to deal with them?  Are you struggling to have those hard conversations without blowing the relationship with the client? Imagine being able to handle these situations with ease and confidence while protecting your business and maintaining your professionalism and rapport. In this episode Nikki shares her tips for handling overdue payments with ease. Learn how to use language that keeps your integrity while making it clear the agreements need to be kept.  Find out why being professional and firm helps you keep the trust and protect your cash flow.  From dealing with missed payments to knowing when to walk away from uncooperative clients, Nikki’s tips give you the power to control your income and free up your time and energy to do what matters. Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!   In This Episode: [00:43] How do you handle those people who aren't paying in a timely fashion or skipping payments? [01:08] When this happens you're going to have to do and say some things that might be uncomfortable. [02:06] "Selective amnesia" is when you have to do or say things that are outside of your normal behavior. Once this is done, you act as if everything is fine. Use "selective amnesia" to your advantage. [03:41] There will be times when you have to determine whether this is a relationship you would like to keep or not. It's okay to "bless and release" when needed. [04:21] Language you can use includes: "I'm reaching out today is to ask, what do you need in order to take care of the payment that is now due today?" [05:10] "In order for our relationship to stay in good standing, it's important that we both keep to our agreements."  It's important to always keep a balance of power. [06:00] You can also let them know if they're unable to pay today to contact you to find out what's needed to make the payment happen. [08:31] There are also times when you're just not going to get the money. If it's not worth chasing this person down to get a payment, you may want to "bless and release". [11:36] Nikki shares a personal story about someone who she needed to stop chasing for money.  [14:06] Another personal story of someone not paying.  [15:25] There will be people who can't or won't pay. Think about how you're going to handle it up front. Payment up front is a good idea.  [16:59] Another great option is to have them sign up by credit card using software like ThriveCart.   For more actionable sales tips, download the FREE Closing The Sale Ebook.   Find Nikki: Nikki Rausch [email protected] Facebook | Twitter | LinkedIn | Instagram Sales Maven Society Work With Nikki Discussion To download free Resources from Nikki: www.yoursalesmaven.com/maven    Resources: ThriveCart  

Are you feeling stuck in your sales conversations? Struggling to get your clients to make decisions that serve them – and your business?  Imagine having a simple way to turn indecision into clarity and get your business moving forward easily. In this episode, Nikki is joined by Melissa Jacobs, CEO of Crow and Pitcher, to share the “Give a Menu” technique, a game-changing way to simplify decisions for your clients and strengthen relationships and results. Hear how Melissa uses this technique to find perception gaps in her clients' businesses, refine marketing messages, and align strategies with what customers truly value.  Learn how giving clear, actionable choices builds confidence and means clients make decisions that benefit them and you. From renewals on retainer agreements to getting clients to focus on what matters most, Melissa’s story may have you rethinking how you present options and add value in your business. Ready to stop decision fatigue, deepen client relationships, and be part of your client's success? Melissa Jacobs is an accomplished brand strategist who shows mid-size consumer brands how to increase sales by getting clear on how to target their ideal client. She particularly enjoys helping brands understand the difference in how their customers and prospects perceive the brand. By knowing this Perception Gap, her clients get clear on the marketing messages needed to drive revenue growth and stop wasting time and money on efforts that aren’t effectively impacting their bottom line. Melissa is currently the CEO and Lead Strategist at Crow & Pitcher LLC, a brand strategy and insights consultancy. Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!   In This Episode: [00:45] Today's episode is a sales success story with an amazing long-term client Melissa Jacobs. [01:07] She was also in episode 181. Today she's going to share a very specific technique for generating business. [02:05] In this very early part of 2025, Melissa has already locked down 89% of her 2024 revenue. [04:20] Melissa's business is called Crow & Pitcher, and she's the CEO and lead strategist. It's a consultancy for brand strategy and insights. [04:36] She helps midsize consumer brands sell products and services. She helps discover the perception gap which is the difference between how current customers and prospects perceive the brand. [06:46] If you want your prospects to act like customers, you want them to believe what your customers believe. [08:15] The work Melissa did for me and my business in helping to find the perception gap was a huge game changer. [11:45] The "give a menu" technique has had a huge impact on Melissa's business.  [13:44] Melissa did a study to help a client find the perception gap in eight regions. [14:22] A mini example of giving a menu is when, six months later, she gave the client a choice in doing the study again, or choosing select markets, or something else. [16:11] The purpose of giving a menu is making it easy for the client to make a decision. [18:54] She also used this technique with a client to plan out action steps for the next year. Melissa wanted to find a win-win that would benefit both of them. [23:23] Having a menu of options made it easy for the client to see how these types of activities would help her business. [24:54] The worst thing ever is for someone to hire you on a retainer but not actually utilize the time. There's no way they will renew without getting value. [25:07] We have to help them best utilize time and energy with the money they've spent on you. [26:05] Also include things that you're excited about doing. [29:17] Think about how you can be an invaluable part of somebody's team even when you're not an employee. [31:30] Mastering the "build a menu" muscle will move the needle in your business. [32:51] Making things easy for people on the other end has been a transformational idea.  [35:11] Melissa shares where the name Crow & Pitcher came from.   For more actionable sales tips, download the FREE Closing The Sale Ebook.   Find Nikki: Nikki Rausch [email protected] Facebook | Twitter | LinkedIn | Instagram Sales Maven Society Work With Nikki Discussion To download free Resources from Nikki: www.yoursalesmaven.com/maven    Find Melissa: Crow & Pitcher Melissa Jacobs - LinkedIn   Resources: Generating New Business With Confidence A Sales Success Story With Melissa Jacobs

Are you struggling to make the most of your client connections? Do you find yourself wasting time on calls where the purpose feels unclear or unsure? Is the person on the other end a potential client, colleague, or someone to politely part ways with?   It’s time to bring clarity and strategy to your conversations. In this episode, Nikki reveals how to master the art of identifying your goal in every call, transforming vague interactions into productive opportunities.   Learn how to spot the signs that you're talking to a potential client and how to move them seamlessly into the next step of the sales process.  Discover practical strategies to nurture meaningful relationships with colleagues or friends and how to gracefully "bless and release" connections that aren’t aligned with your goals.   Nikki shares the game-changing question to ask that establishes mutual purpose and sets the tone for every conversation: “What would make this call a valuable use of your time?”  Armed with this powerful tool, you balance rapport and strategy to ensure every call supports your business growth.   Say goodbye to wasted energy and hello to productive, impactful client connections. Listen now to learn how to approach every call with confidence, clarity, and purpose! Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!   In This Episode: [00:40] We're going to be talking about how to navigate those calls when you're not really sure what the purpose is. [01:02] It's so important to understand the goal of the call. You could be wasting time on someone who's not a potential client or has a rapport mismatch with each of you having different intentions. [02:07] My NLP training, where I had to create an outcome statement in a conversation, really highlights the importance of knowing the outcome. [03:01] Having clarity and being strategic in client conversations is one of the most important things I teach. It's about knowing where you're going. [03:41] Am I talking to a potential client, friend or colleague, or could this be a "bless and release" situation?  [04:48] We have to make time in our schedule by eliminating people in time sucks. [05:48] A question to establish the intent of the call. "What would make this call a valuable use of your time?" [06:39] You also need to establish a balance of power by being able to answer this question.  [07:49] What to do when you identify a potential client. Get the next step in the sales process done. Ask if they're interested in an offer then put together a proposal. Get it scheduled.  [10:05] What to do if there is a potential friend or colleague. Schedule a time to get together. Make an effort to stay in connection.  [12:27] If it's a "bless and release" situation, wrap up the call, "It's been so great talking to you. I wish you all the best in the future. Take care."  [14:51] Your outcome is to quickly establish whether you're talking to a potential client, a possible friend, or someone that you're going to bless and release.  [15:26] Set yourself up for success and be more strategic with your time and your business.   For more actionable sales tips, download the FREE Closing The Sale Ebook.   Find Nikki: Nikki Rausch [email protected] Facebook | Twitter | LinkedIn | Instagram Sales Maven Society Work With Nikki Discussion To download free Resources from Nikki: www.yoursalesmaven.com/maven   

Do you have potential clients sitting on the fence, unsure whether to commit? Are you tired of wondering why they hesitate or how to help them decide?  It’s time to close the stragglers, those hesitant prospects who express interest but never seem to take the leap. We’ll uncover the secrets to converting fence-sitters into buyers. In this episode, Nikki explores practical strategies to understand what holds these prospects back and how to move them forward with confidence and ease. Learn how to identify the common reasons for hesitation, from logistical conflicts to financial concerns or a lack of clarity about your offer’s value.  Nikki shares creative solutions, including ways to adjust your approach, offer flexibility, and make irresistible offers that meet your prospects where they are. Discover follow-up techniques that keep the conversation alive without feeling pushy, including how to use "closing the loop" messages to prompt decisions.  Nikki also provides a simple yet powerful question to ask when clarity is missing so you can help prospects understand how your program is the perfect fit for them. With these tools, you’ll have everything you need to turn stragglers into action-takers, boost your influence, and grow your business. Listen now to learn how to close the stragglers, master your sales conversations, and create meaningful impact! Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!   In This Episode: [00:43] Today is all about converting fence-sitters into buyers. [01:41] A straggler or someone who has expressed interest and has had some type of communication with you but they're not closing. [02:24] Common reasons that stragglers hesitate include logistical conflicts, financial concerns, or lack of clarity about the value of the program. [03:14] Don't make assumptions about what's causing them to be a fence-sitter. Don't project your own limiting beliefs. [04:49] A creative solution for a logistical objective. Recognize that the person can't attend the live retreat and offer a VIP day instead, like a private one-on-one. [06:48] Showing flexibility can be the way to seal the deal. [07:11] Financial concerns. Sometimes, there's nothing you can do. Find ways to get creative. Offer a payment program or some other type of solution. [09:24] You could also offer some type of scholarship, but the recipient could do something extra. A scholarship shows engagement and sets the culture. [11:57] Don't assume the potential client is a no. Follow up. Forward the original message and change the subject line to "did you see this" and ask if this is something they would consider. [13:15] "What would it take for this to work for you?" [14:03] You could also give options or a menu. Asking if there's something else will give them a moment to gain clarity. [15:53] Send a closing loop message. Following up with you one last time just to see if there's anything you would like to move forward with.   For more actionable sales tips, download the FREE Closing The Sale Ebook.   Find Nikki: Nikki Rausch [email protected] Facebook | Twitter | LinkedIn | Instagram Sales Maven Society Work With Nikki Discussion To download free Resources from Nikki: www.yoursalesmaven.com/maven 

Do you find yourself stuck in chatty small talk during sales calls and unsure how to pivot back to business?  Does the line between friend and professional ever leave you feeling awkward or resentful? Let’s talk about setting boundaries in sales conversations.  In this episode, Nikki dives into practical strategies to guide your sales conversations with confidence and kindness while protecting your time and energy. Learn how to spot when boundaries are being crossed and how to redirect potential clients without damaging the relationship.  Nikki shares language you can use to transition from personal to professional so your clients stay focused on their goals. Find out why setting boundaries is not just good for your sanity but for your clients to take action and get results.  Nikki also shows you how to implement simple systems like spotlight coaching sessions to stop time drains and grow your business. With these tips, you’ll have the tools to confidently lead conversations, maintain professionalism, and make more of an impact.  Listen to learn how to master boundaries and uplevel your influence, income, and sales! Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!   In This Episode: [00:49] We're going to be talking about how to set boundaries in sales conversations, how to redirect and refocus potential clients. [01:15] When I give language suggestions it doesn't mean it's the only way. It's just to help spur your ideas. [02:15] What's the ultimate goal? Are boundaries being crossed? Are we focusing on the heart of the matter and making an impact? [03:18] Have you ever questioned why someone hasn't taken your free advice? Could it be because they didn't pay for it? [04:01] When people pay, they pay attention. Allow these people to become paying clients. [05:01] One thing I implemented was 15 minute Spotlight Coaching conversations to allow people to be paying clients on a small scale. [06:59] Learn language to set boundaries when you feel like you're being taken advantage of or you know that if the client pays there will be more impact. [08:03] "I'd love to make sure that we have time to dive into what we had planned to go through today." Then redirect the conversation. [09:40] Story can be a huge time suck. [12:00] "That sounds like a really interesting story, but let's shift gears because we do have a limited amount of time today and talk about how we might work together to reach our goals." [13:01] The importance of having a pre-frame for the call. "It's been so great learning about you now let's jump into what we talked about earlier." [14:17] It's really about setting boundaries. You can change your language depending on how you know the person. [15:18] "I love our chats, but because we have to talk about our business, maybe we can set up another time to catch up." Keep your boundaries clear. [16:52] Say everything in a really kind way. Be patient and let the person transition. [17:27] Use selective amnesia and move on in the conversation.   For more actionable sales tips, download the FREE Closing The Sale Ebook.   Find Nikki: Nikki Rausch [email protected] Facebook | Twitter | LinkedIn | Instagram Sales Maven Society Work With Nikki Discussion To download free Resources from Nikki: www.yoursalesmaven.com/maven 

Are you holding yourself back after a sales conversation that didn’t go as planned? Does self doubt creep in and you hesitate to follow up or send out that next offer? It doesn’t have to hold you back any longer. In this episode, Nikki dives into how to maximize your sales potential even after a performance you feel wasn’t your best. Learn how to reframe your inner critic, see the value you bring to the table and push past fear to connect with your ideal clients.  Nikki shares tips for overcoming self doubt including why your audience sees you more positively than you think and how to flip your perspective to focus on their experience. Learn the importance of follow ups, the power of integrity in sales and how to keep showing up authentically even on the tough days.  Nikki also covers how to handle challenges like unresponsive audiences, virtual presentations and even imposter syndrome. These practical tips boost your confidence, and allow you to be more resilient as you step into your role as a sales leader.  Feel confident when unleashing your full sales potential and connecting with clients who need what you have to offer! Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!   In This Episode: [00:42] Today we're going to talk about how to maximize sales potential after a less than perfect performance. [01:22] Sometimes when we're not happy with our performance, we play small. This prevents us from making the impact we are destined to make. [02:35] We are often our own worst critics which creates a tendency to hold back. [04:09] A story where even super high performers still have imposter syndrome. [05:15] The purpose of this episode is to continue to sell even when your performance is not up to your standards. [06:02] The first thing we need to do is shift our perspective. Recognize the positives and understand that the participants don't know the difference between your best performance and this performance. [07:19] It's important to recognize the things that did go well. [08:42] Be okay with wherever you are. Not everything you do has to be a 10. [09:48] It's not about you and your performance. It's about what the audience took away. [14:52] We have to set aside our own feelings and our own judgment, do our best, and still push offers out. [15:52] We need to learn to follow up without fear. We need to set the self-doubt aside and be willing to follow up. [18:34] Get my free follow-up guide in the Sales Maven Resources section. [20:00] There's a reason I send four or five emails. I get the majority of my buyers on email three and four and a few on five. [22:33] Be careful about making assumptions about what other people's experiences are going to be. [23:46] You can share support by being on camera during meetings and webinars. As a presenter, remain confident even if the audience's cameras are off. [27:11] Don't project your beliefs on the audience and don't hallucinate or read their minds. [28:41] Push through those times when you're not happy with your performance and do a follow-up.   For more actionable sales tips, download the FREE Closing The Sale Ebook.   Find Nikki: Nikki Rausch [email protected] Facebook | Twitter | LinkedIn | Instagram Sales Maven Society Work With Nikki Discussion To download free Resources from Nikki: www.yoursalesmaven.com/maven    Resources:  Episode 206: How To Stop Sabotaging Your Sales Success  

Are you struggling to stand out in a saturated market? Do you feel like no matter what you do, it’s hard to differentiate yourself and your business?  It doesn’t have to be that way. In this episode, Nikki shows you how to highlight what makes you truly unique and use it to attract the right clients.  Discover how to leverage your expertise, share your story, and showcase your approach in a way that sets you apart from the competition. Nikki reveals her top strategies for standing out, including how to effectively communicate your credentials, weave your experience into sales conversations, and confidently take a stand on what matters to you.  Learn how to create messaging that resonates with your ideal clients while gracefully repelling those who aren’t a fit. She also explains why it’s important to own your authority, make thoughtful recommendations, and embrace your unique voice to build trust and credibility with prospects. These simple yet powerful techniques allow you to stand out in any industry, close the right clients with ease, and build lasting relationships based on authenticity and confidence. When you’re ready to differentiate yourself and make sales conversations effortless, this episode contains actionable tips you can start using today.  Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!   In This Episode: [00:42] Today is all about standing out in a crowded, saturated market and differentiating yourself. [01:51] It's crucial that your expertise, your story, your background, and your approach stand out. [03:05] Leverage your expertise and credentials. Highlight qualifications, certifications, and years of experience by weaving into stories or statements. Be specific.  [05:50] Showcase high-profile clients when relevant by weaving them into your conversations. [07:32] You could say something like, "over my 25 years of experience I've seen this." [08:36] Take a stand against common advice. Lean in hard on this one. [09:27] Try to think of three to five differentiators. Your clients can help give you a clue when they mention something that you do that's unique. [10:20] I advise my clients to put pricing on their website. This is from a perspective of how their clients would perceive them. My contrary advice sets me apart. [11:16] What's your thing that seems a little controversial? Lean into that. [12:07] Lean into what you're passionate about and don't be afraid that you might alienate people. [14:19] Don't make changes to your business or show up in a conversation for people who aren't the ideal client for you. [15:01] Make sure that you're always speaking directly to your ideal client. What are the unique needs and struggles of your ideal client? [17:08] My podcast on highlighting benefits over features really resonated with my ideal clients. [19:04] Your authentic message or the thing that makes you, you is going to resonate with your ideal client. [20:59] It's 100% appropriate for you to say I recommend this solution for you. You need to identify their need and that you have a solution and get their permission to put the solution in front of them. [23:45] Highlight your credentials and expertise. Take a stand on what differentiates you. Speak to your ideal client. Look for authentic messaging. Make your recommendation.   For more actionable sales tips, download the FREE Closing The Sale Ebook.   Find Nikki: Nikki Rausch [email protected] Facebook | Twitter | LinkedIn | Instagram Sales Maven Society Work With Nikki Discussion To download free Resources from Nikki: www.yoursalesmaven.com/maven    Resources:  Episode 249: Boost Sales by Highlighting Benefits, Not Features: Show Clients the Value  

Are you tired of spending time and energy on sales conversations and clients that aren’t a good fit? Closing the right clients doesn’t have to feel awkward or exhausting. Nikki shows you how to attract the right clients by repelling the wrong ones, ensuring you only invest time in prospects who are truly a good fit for your services. In this episode, Nikki reveals her top strategies for setting clear expectations through your messaging, pre-qualifying prospects, and using budget as a natural filter. Learn how to create transparent, engaging content that attracts clients who are ready to invest and how to decline those who aren’t a match gracefully. She walks you through the importance of transparent pricing, setting boundaries with potential clients, and protecting your time and energy with a thoughtful screening process. These simple yet powerful strategies allow you to work smarter, not harder, and free up your mental space to focus on the clients who are a perfect fit. When you’re ready to streamline your sales process and attract only the right clients, this episode is full of actionable tips you can implement right away. Nikki’s here to guide you every step of the way! Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!   In This Episode: [00:41] Today we're talking about how to attract the right clients by repealing the wrong ones. This is all about saving you time and energy and making room for clients that are the right fit. [01:16] I'm going to share strategies and close with a couple of scripts to gracefully decline clients that are the wrong fit. [01:49] Set clear expectations through your messaging in all of your media from your sales page to social. Identify who the offer is for. [02:26] Have a section that explains who this program is for. Give a menu.  [03:59] Prequalify your prospects with some type of screening process.  [04:29] Things to look at when you're not closing 75% of your consultation calls. How can I minimize calls that are the wrong fit? Am I closing those who are the right fit? [05:21] You could have a short questionnaire prescreening before a prospective client books a call. Keep it under five minutes.  [06:15] Talk about pricing. Give a range of prices. What are you looking to invest? [09:10] Use budget as a natural filter. This can be an opportunity to bless and release. [10:14] Based on what you've shared and what's important to you and specifically what you're looking to accomplish, I get a sense that what I offer isn't the right nextstep for you. Respectfully bring the conversation to a close. [11:26] Think about being transparent with your pricing. [12:56] Sales isn't about you, it's about the prospect. [13:40] Nikki shares a story of a client who didn't want to put her prices on her website. Having to ask about pricing can alienate a client. [16:43] Benefits of repelling the wrong clients. It reduces tire kickers. Sometimes you have to clear the field so you're not overloaded. [18:13] After reviewing the notes from our call and thinking about what you're wanting to accomplish, I don't feel like what I offer is the right nextstep for you. So I'm going to respectfully decline offering a proposal to avoid wasting your time.   For more actionable sales tips, download the FREE Closing The Sale Ebook.   Find Nikki: Nikki Rausch [email protected] Facebook | Twitter | LinkedIn | Instagram Sales Maven Society Work With Nikki Discussion To download free Resources from Nikki: www.yoursalesmaven.com/maven    Resources:  Episode 247: How to Handle Tire Kickers: Turn Indecisive Prospects into Committed Clients

Are you finding it difficult to connect with clients in a way that feels genuine and impactful? Building authentic client relationships doesn’t have to be a struggle.  In this Mastering Excellence Series episode, Nikki is joined by special guest Megan Kachigan who shows you how to identify your clients' hidden concerns and deliver a better buying experience that truly resonates. You learn how to listen deeply and identify the blind spots that may be preventing your clients from fully engaging with you.  We reveal how to ask the right questions, find recurring themes, and turn vulnerability into opportunity so you can offer a message that aligns with your client’s evolving needs and leads to a better buying experience.  This episode teaches you the art of translating your expertise into clear, compelling communication that captures attention and inspires action.  You’ll discover why clarity, authenticity, and vulnerability are the keys to fostering lasting client relationships. If you're ready to connect with your clients on a deeper level and elevate your sales process, this episode is filled with practical strategies to achieve it. Megan is a direct-response copywriter and strategist known for driving sold-out launches. She helps purpose-driven coaches, speakers, and service providers boost sales using her 3M Roadmap method.  A Stanford teaching award winner with a Master’s in Education, Megan has helped generate over $1 million in revenue for clients, including Two Comma Club Award winners. Her expertise in marketing strategy, buyer psychology, and data-driven tactics boosts conversions, allowing clients to focus on their strengths while serving their ideal customers. Outside of copywriting, Megan enjoys the Southern California sunshine and dancing with her family. Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!   In This Episode: [02:17] Today we're specifically talking about how to identify your client's blind spot so that you can deliver a better buying experience. [03:01] Megan has a "done for you" copywriting service. She saves her client's time by creating copy focusing on conversion while bringing out the client's true self. [04:03] Copywriters are unique and valuable because they understand the mission, ask the right questions, and are able to articulate the right message. [06:25] Everybody's affected by imposter syndrome. Pointing out your clients talents and building confidence is important. [07:58] How to identify a client's blind spot. Do your homework and look at your clients website and social media. Really listen and have context for what the client is actually saying. [10:14] Actively listen for what they're truly saying. [11:04] A common issue is fear of visibility and putting work out there. Hold space for what comes up even if it's not what you were expecting. [13:30] Goals for identifying client blind spots. Having a 360 view of the business unlocks what's really trying to be expressed. [16:03] Recognizing that we all change and evolve and finding the current mission is very important. [17:15] What's the evidence that you're achieving your goals? The client begins to get fired up, and the marketing no longer feels like a chore. This is how you know you're creating a better buying experience. [20:40] Writing copy that is clear and easily understandable without dumbing it down and writing for a 5th grader.  [21:29] Megan thinks of herself as more of a translator of expertise.  [23:21] Look for the golden threads. What keeps coming up? What is approached at different angles? Find that blind spot. [25:08] Paying attention, digging deeper, and finding what truly makes a connection. [26:03] Megan breaks down when she has enough information to create the content and stop the meeting.  [30:01] We learn about the joy of sitting in the sunshine in Southern California.   For more actionable sales tips, download the FREE Closing The Sale Ebook.   Find Nikki: Nikki Rausch [email protected] Facebook | Twitter | LinkedIn | Instagram Sales Maven Society Work With Nikki Discussion To download free Resources from Nikki: www.yoursalesmaven.com/maven    Find Megan:  Megan Kachigan Facebook | LinkedIn | Instagram Copywriting For Coaches Podcast  

Are you struggling to re-engage clients who showed interest but never closed the deal?  Reviving client conversations doesn’t have to be a challenge. Nikki will show you how to breathe new life into stalled opportunities and turn them into valuable business wins as you engage and close deals.   In this episode, Nikki shares her proven techniques to engage with both warm and lukewarm leads.  You’ll learn how personalized outreach, thoughtful questions, and a fresh perspective help you rebuild connections and close deals.   She’ll explain why crafting tailored messages is essential, how showcasing past successes can inspire action and the power of presenting clear options to clients.  These strategies make it easier than ever to turn interest into action and transform silent leads into thriving partnerships.   If you’re ready to take action and make your client conversations meaningful again, this episode is packed with practical insights you can use right away. Nikki’s here to help you every step of the way!  Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!   In This Episode: [00:42] This solo episode is about reviving client conversations using three strategies to engage and close more deals. [02:05] Identify and prioritize your warmest leads. These are people who you possibly have had a call with, and you know what they're looking for and you may have even talked about working together. [03:01] Make a list of hot leads who have expressed interest in working with you. Craft an individualized message for each person. [04:01] Try to get a live call and give them the opportunity to share what's going on in their business right now. [05:24] Personalizing the message is super important. [06:13] The second strategy is to create a list of your lukewarm leads. These people have been on your list for a while and maybe they've even taken part in something in the past. Send them a message as if it's going to one reader. [07:35] Use questions: What's something exciting you're planning in the coming year?  [08:34] Create a bulleted list and give them a menu of options to learn more about. [09:51] Menus are easier for the brain. Make it easy for the buyer to make decisions. [10:33] Would you or someone you know benefit from... or something else? [12:04] Ask questions in your emails. Instinctive elaboration our brains are wired for questions. [14:11] The third strategy is to do a year end message, plant some seeds, and have some questions in the message. You could call it a year in review and be sure to have a call to action. [17:14] Start collecting information, so you'll have the data at the end of the year. [18:06] What action will you take as a result of this podcast?   For more actionable sales tips, download the FREE Closing The Sale Ebook.   Find Nikki: Nikki Rausch [email protected] Facebook | Twitter | LinkedIn | Instagram Sales Maven Society Work With Nikki Discussion To download free Resources from Nikki: www.yoursalesmaven.com/maven