Building the Shield: AI and Automation in Public Sector Transformation - Dan Wilkens - Episode 153

Speaking from the perspective of a non-technologist, Jared Cowley Grimmond, Deputy Director General for Water Resource Management, shares the Department’s ongoing digital transformation journey in Queensland. He highlights the importance of getting the foundations right—modernising legacy systems, moving to cloud platforms, and creating online portals—while ensuring services remain accessible for all citizens, not just digital users. Jared emphasises the role of people and focus in making transformation stick: aligning staff, listening to customers, starting small, and learning from both successes and failures. From staff-driven innovations and AI tools for water mapping to lessons learned from other states, his message is clear—digital transformation is as much about culture, collaboration, and governance as it is about technology. Jarrod Cowley-Grimmond (Deputy Director-General, Water Resource Management, Department of Local Government, Water and Volunteers) For more great insights head to www.PublicSectorNetwork.co      

In this episode, we catch up with Michelle Simpson, Strategic Technology Advisor, Office of Digital Government, Department of Premier and Cabinet WA as she dives into the biggest hurdles agencies are facing right now—and more importantly, how to tackle them head-on. From the power of transparency and smarter vendor management, to making the most of the Assurance Review and other Digital Government support, you’ll hear practical insights that can turn challenges into opportunities for success. Michelle Simpson, Strategic Technology Advisor, Office of Digital Government, Department of Premier and Cabinet WA For more great insights head to www.PublicSectorNetwork.co  

Join Amanda Garcia and Dan Wilkins, CISO for the Arizona Department of Economic Security, as they explore the intersection of AI, automation, and collaboration in public sector cybersecurity. Dan shares practical strategies for building a proactive defense, leveraging emerging tech, and fostering the partnerships essential for resilience in an evolving threat landscape.   Dan Wilkens, Chief Information Security Officer, Arizona Department of Economic Security For more great insights head to www.PublicSectorNetwork.co  

In this episode, Dony Alex, Director of the Data Centre of Excellence with the Government of Alberta, discusses how sustainable data platforms and federated ecosystems can transform siloed information into AI-ready products. He explores the challenges of data governance, the balance between innovation and responsible controls, and how generative AI is democratizing access to insights. Tune in to discover actionable takeaways for building a collaborative data culture and learn why governments can’t afford to fall behind in the race to turn data into impact. Dony Alex, Director – Data Centre of Excellence, Ministry of Technology and Innovation, Government of Alberta For more great insights head to www.PublicSectorNetwork.co      

In this episode, Stephen Woods from the WA Department of Justice explores why cyber resilience is essential for protecting sensitive public data and services. He breaks resilience into four stages—anticipate, withstand, recover, and adapt—emphasising that cyberattacks are inevitable, but preparation and testing make the difference. From regional connectivity challenges to incident simulations like the Corporate Compromise Game, Stephen shows how planning, collaboration, and transparency strengthen response. He also highlights diversity as a superpower—with varied perspectives, cultural insights, and neurodiverse talent improving detection, decision-making, and innovation. His core message: resilience isn’t just about technology, it’s about people, culture, and trust. Stephen Woods, Chief Information Security Officer, Department of Justice WA   For more great insights head to www.PublicSectorNetwork.co 

In this episode of Public Sector Podcast, we chat with Jocelyn, the Deputy Minister for Environment and Climate Change in Manitoba, about the transformative role digital tools are playing in reshaping government-citizen relationships. From co-creation of policies to fostering two-way communication, Jocelyn shares how Manitoba is using digital platforms like Engage EMB to create more inclusive, transparent, and responsive governance. We explore the shift from one-way communication to collaboration, the importance of maintaining privacy while engaging data-driven strategies, and how governments can use technology to build trust and better serve their citizens. Tune in for practical insights, real-world examples, and actionable tips on revolutionizing citizen engagement in the digital age. Don’t miss this conversation—it's one you’ll want to share with your colleagues and leaders in government! Jocelyn Baker, Deputy Minister Environment and Climate Change at Government of Manitoba. For more great insights head to www.PublicSectorNetwork.co      

Virginia is leading the charge in digital transformation—leveraging AI and emerging technologies to streamline government operations, tackle complex data challenges, and improve public service delivery. In this episode, we're joined by Robert (Bob) Osmond, Commonwealth Chief Information Officer, Virginia IT Agency whoexplores how the state is using innovation to create more efficient, transparent, and citizen-centred government services. From AI-powered process improvements to the Central Permit Transparency initiative, discover how Virginia is simplifying bureaucracy, breaking down data silos, and transforming citizen and business experiences across the state. If you're looking to modernize public services, this episode is packed with practical insights and proven strategies. Robert (Bob) Osmond, Commonwealth Chief Information Officer, Virginia IT Agency For more great insights head to www.PublicSectorNetwork.co  

In this episode, Matthew Craft, Detective Superintendent, NSW Police Force examines the evolving landscape of cybercrime in 2025—what’s changed, what’s emerging, and what organisations need to know to stay ahead. From rising threat trends to response readiness, the discussion also highlights the importance of national and international cooperation in combating cyber threats. Whether you’re in government, law enforcement, or cyber defence, this episode offers timely insights into staying resilient in a high-risk digital world.   Matthew Craft, Detective Superintendent, NSW Police Force   For more great insights head to www.PublicSectorNetwork.co  

In this episode of Public Sector Podcast, we are joined by Josh Wagner, Arizona's State Chief Data and Analytics Officer, as Arizona drives forward with data modernization, AI governance and cross agency innovation. Josh will dive into the strategies shaping Arizona's data-driven future and the lessons other jurisdictions can take from their journey. This includes connecting the dots on how data is addressed, challenges in advancing Arizona's data modernization journey, the role of governance, and the acceleration of collaboration.  Josh Wagner, Arizona State Chief Data and Analytics Officer, State of Arizona For more great insights head to www.PublicSectorNetwork.co    

In this episode, Emily Mailes, Chief eHealth Strategy Officer at the Victorian Department of Health, joins us for a fireside chat on navigating digital transformation in healthcare. She shares how Victoria is tackling outdated systems, adopting AI, and reshaping its digital strategy to improve patient care and system efficiency. From managing billion-dollar IT backlogs to building interoperable platforms and developing AI governance frameworks, Emily offers practical insights into balancing innovation with safety, ethics, and long-term sustainability. Essential listening for health leaders, policymakers, and digital strategists looking to modernise healthcare while keeping patients at the centre. Emily Mailes, Chief eHealth Strategy Officer, Victorian Department of Health For more great insights head to www.PublicSectorNetwork.co