349 | Delivering An Extraordinary Customer Experience With Joseph Michelli

I dive into the sabotaging tendency to compare and despair, breakdown how that mindset can be harmful to your success, and tell you what to do about it. What You’ll Discover In This Episode: ✔ What Compare & Despair Really Is ✔ The Feelings It Can Elicit ✔ How It Can Sabotage Your Success ✔ Why Your Backend Might Be A Mess ✔ What To Do About It Moving Forward ✔ So Much More! To access resources and links from this episode, click on https://AmberDeLaGarza.com/352 P.S. Want to discover what’s most holding you back in business and receive a personalized playlist to help you overcome those specific challenges? It only takes a few minutes to take the Next Level Business Owner Quiz and get on the path of taking your leadership and business to the next level!  And… If you want help managing your time, creating efficiency, making a new hire, reducing the stress and overwhelm of running a business, or making strategic decisions that will help you level up your business, I’d like to talk to you. Let's discuss how we can partner together to help you get unstuck, reduce stress, and determine a clear path to increased profits! Schedule your Discovery Call  

I sit down with the Founder of Cultivize, Jason Kramer, to dive into how effective lead nurturing and customer relationship management (CRM) can help you convert prospective buyers into customers. What You’ll Discover In This Episode: ✔ What A CRM Really Is ✔ The 4 Components of A CRM ✔ Strategies For Lead Nurturing ✔ The Importance Of Connectivity To Your Website ✔ What Type Of ROI A Business Owner Can Expect ✔ The Factors To Consider When You’re Buying Business Software ✔ How CRMs Can Help You Determine The Strength Of Leads ✔ What To Get In Writing Before You Choose A CRM ✔ What Amber Did To Hack The System ✔ So Much More! To access resources and links from this episode, click on https://AmberDeLaGarza.com/351   P.S. Want to discover what’s most holding you back in business and receive a personalized playlist to help you overcome those specific challenges? It only takes a few minutes to take the Next Level Business Owner Quiz and get on the path of taking your leadership and business to the next level!  And… If you want help managing your time, creating efficiency, making a new hire, reducing the stress and overwhelm of running a business, or making strategic decisions that will help you level up your business, I’d like to talk to you. Let's discuss how we can partner together to help you get unstuck, reduce stress, and determine a clear path to increased profits! Schedule your Discovery Call  

I dive into my Daily RAP framework so you can use it to stop letting your day conquer you AND instead… plan and conquer each and every day, thus laying the groundwork for long-term success. What You’ll Discover In This Episode: ✔ The Truth About Planning Your Day ✔ The Importance Of A Daily RAP ✔ When To Execute It ✔ My Daily RAP Framework Explained ✔ So Much More! To access resources and links from this episode, click on https://AmberDeLaGarza.com/350 P.S. Want to discover what’s most holding you back in business and receive a personalized playlist to help you overcome those specific challenges? It only takes a few minutes to take the Next Level Business Owner Quiz and get on the path of taking your leadership and business to the next level!  And… If you want help managing your time, creating efficiency, making a new hire, reducing the stress and overwhelm of running a business, or making strategic decisions that will help you level up your business, I’d like to talk to you. Let's discuss how we can partner together to help you get unstuck, reduce stress, and determine a clear path to increased profits! Schedule your Discovery Call

I sit down with Joseph Michelli, an organizational consultant with a focus on customer experience, to dive into his knowledge of exceptional business practices that help leaders and their teams deliver an extraordinary customer experience that prioritizes people. What You’ll Discover In This Episode: ✔ What The Customer Experience Is ✔ Ways To Use People, Processes, & Technology To Maximize The Customer Experience ✔ How Small Businesses Can Execute The Customer Walk & See What They See ✔ Advice For Enrolling Team Members Into Enhancing The Customer Experience ✔ Why Delivering Extraordinary Customer Experience Must Be A Priority ✔ A Quick Look Into Zappo’s Success ✔ So Much More! To access resources and links from this episode, click on https://AmberDeLaGarza.com/349 P.S. Want to discover what’s most holding you back in business and receive a personalized playlist to help you overcome those specific challenges? It only takes a few minutes to take the Next Level Business Owner Quiz and get on the path of taking your leadership and business to the next level!  And… If you want help managing your time, creating efficiency, making a new hire, reducing the stress and overwhelm of running a business, or making strategic decisions that will help you level up your business, I’d like to talk to you. Let's discuss how we can partner together to help you get unstuck, reduce stress, and determine a clear path to increased profits! Schedule your Discovery Call

I dive into the best practices you can rely on to help you run efficient and effective project management meetings so you can take back control, lead your team, and elevate your client experience. What You’ll Discover In This Episode: ✔ Best Practices For Running Effective Project Management Meetings ✔ What Outcomes You Can Expect When You Do ✔ My Proposed Agenda For Supercharging Your Meetings ✔ Post Meeting Action Items For The Team To Execute ✔ So Much More! To access resources and links from this episode, click on https://AmberDeLaGarza.com/348 P.S. Want to discover what’s most holding you back in business and receive a personalized playlist to help you overcome those specific challenges? It only takes a few minutes to take the Next Level Business Owner Quiz and get on the path of taking your leadership and business to the next level!  And… If you want help managing your time, creating efficiency, making a new hire, reducing the stress and overwhelm of running a business, or making strategic decisions that will help you level up your business, I’d like to talk to you. Let's discuss how we can partner together to help you get unstuck, reduce stress, and determine a clear path to increased profits! Schedule your Discovery Call  

In this episode of the Small Business Straight Talk Podcast, I sit down with Business Coach & Sales Expert, Sarah Walton, to dive into business owners’ relationship with money. We discuss how it can transform into a growth mindset that plugs in to money, abundance, and success, and uses it to serve others and do amazing things What You’ll Discover In This Episode: ✔ How Your Relationship With Money Shows Up In Business ✔ The Truth About Having Money & Abundance ✔ How To Start Building A Healthy Relationship With Money ✔ What It Looks Like To Be In The Trenches Of Doing That Work ✔ A Look Through The Lens Of Abundance Vs. Scarcity ✔ The Difference In Charging What The Work Is Worth Instead Of What You’re Worth ✔ How Your Clients Feel When You Show Up To Serve Them In The Way They Need ✔ Today’s Challenge From Sarah ✔ What You Must Know To Truly Feel Free ✔ So Much More! To access resources and links from this episode, click on https://AmberDeLaGarza.com/347   P.S. If you enjoy today's episode and looking at your business through the lens of what success looks like for YOU in your business and personal life, then I invite you to join me in Las Vegas on November 2-3, 2024 for my intimate VIP Business Planning Event. I will personally help you plan your entire year so you can go into 2025 with a clear, actionable plan for your business. We’ll work hard during the day creating a blueprint for your business then play hard at night with dinner and a show on the world-famous Las Vegas Strip. To get more details and join us in Las Vegas head on over to amberdelagarza.com/businessplanning

I dive into my hit list of 20 ways you can reallocate the time and energy you now have so you can create a more solid foundation in your business and prepare to move ahead full throttle when business is booming again. What You’ll Discover In This Episode: ✔ What To Evaluate & Organize During Slow Periods ✔ What & Who To Invest In During Slow Periods ✔ What To Update & Restart During Slow Periods ✔ Who To Connect With During Slow Periods ✔ So Much More! To access resources and links from this episode, click on https://AmberDeLaGarza.com/346 P.S. If you enjoy today's episode and looking at your business through the lens of what success looks like for YOU in your business and personal life, then I invite you to join me in Las Vegas on November 2-3, 2024 for my intimate VIP Business Planning Event. I will personally help you plan your entire year so you can go into 2025 with a clear, actionable plan for your business. We’ll work hard during the day creating a blueprint for your business then play hard at night with dinner and a show on the world-famous Las Vegas Strip. To get more details and join us in Las Vegas head on over to AmberDeLaGarza.com/BusinessPlanning      

Imagine going into 2025… 🌟 Having Confidence to take on any challenge because you have laid the groundwork for a successful year in your business 🌟 Being Excited because you have a clear plan on how to achieve your goals and know exactly what steps to take in what order 🌟 With Complete Clarity  knowing the precise resources (time, money, people, technology, skills, support) you will need to accomplish your goals 🌟 Feeling Empowered to make bold, strategic decisions that will move your business forward and help you reclaim time for what matters most 🌟 Totally Assured that you’ll take time off for vacations and holidays, work on your mental health, spend quality time with your family, and get enough sleep because you’ve already factored them into your plan 🌟 In The Driver’s Seat of your business instead of getting run over by it because you’ve taken back control of your time, energy, and profits You absolutely can IF you equip yourself with a clear, actionable plan for your business!  Planning your year is one of the most important activities you can do as a business owner because it helps you set the overall direction of your business and determine the actions you must take to achieve your goals. Now I know the idea of planning your year can feel overwhelming AND it can be hard to “find the time” to do it, despite how badly you want to gain clarity, set goals, strategize, create a business plan, and determine the exact actionables to take your business to the next level.  I want to help you take the guess-work out of how to plan your year and rid you of the overwhelm that often accompanies strategic business planning. That’s why I decided to host a VIP Business Planning Event in Las Vegas and you’re invited! During this intimate, two-day event November 2nd and 3rd I will personally help you plan your entire year over a weekend. You’ll get: ✔️ 2 Days of Strategic Business Planning with Me ✔️ A Business Blueprint Strategic Planning Workbook ✔️ All Meals Including a Special Dinner & Show on the World Famous Las Vegas Strip And you’ll walk away with a clear, actionable plan for your business - a literal blueprint for 2025 AND a nice write-off come tax season. As I’ve designed this to be an intimate VIP experience, seats are quite limited - so if you are interested in finding out more about my VIP Business Planning Event coming up in Las Vegas, head on over to AmberDeLaGarza.com/BusinessPlanning  

I sit down with the founder of Clara CFO Group, CPA Hannah Smolinski to discuss the financial support options available to business owners and break down ways to gain a better understanding of your business’ financial health so you can make the right strategic decisions to grow your business and increase your profitability. What You’ll Discover In This Episode: ✔ The Financial Support Options Available To You ✔ What Size A Business Needs To Be To Hire A Fractional CFO ✔ The Roles Of A CPA Vs. A Fractional CFO ✔ The Biggest Financial Challenge Small Business Owners Face ✔ How To Best Use Business Credit ✔ Ways To Build Credit In Your Business ✔ Our Differing Opinions On The Profit First Method ✔ The Importance Of Educating Yourself On The Financial Health Of Your Business ✔ So Much More! To access resources and links from this episode, click on https://AmberDeLaGarza.com/345 P.S. Want to discover what’s most holding you back in business and receive a personalized playlist to help you overcome those specific challenges? It only takes a few minutes to take the Next Level Business Owner Quiz and get on the path of taking your leadership and business to the next level!  And… If you want help managing your time, creating efficiency, making a new hire, reducing the stress and overwhelm of running a business, or making strategic decisions that will help you level up your business, I’d like to talk to you. Let's discuss how we can partner together to help you get unstuck, reduce stress, and determine a clear path to increased profits! Schedule your Discovery Call  

I dive into getting out of denial and getting clear on what you actually CAN accomplish in three months loaded with holiday activities, so you can finish the year strong AND enjoy the season! What You’ll Discover In This Episode: ✔ Ways Living In Denial Shows Up In Your Business ✔ The Truth About Overwhelm ✔ How To Make Your 4th Quarter Less Stressful  ✔ Ways To Bring More Balance & Joy To Your 4th Quarter ✔ Tips For For Creating A Successful & Profitable End To Your Year ✔ So Much More! To access resources and links from this episode, click on https://AmberDeLaGarza.com/344 P.S. If you enjoy today's episode and looking at your business through the lens of what success looks like for YOU in your business and personal life, then I invite you to join me in Las Vegas on November 2-3, 2024 for my intimate VIP Business Planning Event. I will personally help you plan your entire year so you can go into 2025 with a clear, actionable plan for your business. We’ll work hard during the day creating a blueprint for your business then play hard at night with dinner and a show on the world-famous Las Vegas Strip. To get more details and join us in Las Vegas head on over to amberdelagarza.com/businessplanning