AI and the workforce: Beyond efficiency to real value creation

AI agents may work in a demo, but can they deliver reliably at enterprise scale? In this episode, host Christina Stathopoulos, Italo Vietro, VP of Engineering at Parloa and Joshua Burks, Global Managed Services Head at Thoughtworks, examine what it takes to move from isolated pilots to production-ready AI agents. Originally hosted on EM360's Tech Transformed podcast. If this discussion has you thinking about the realities of enterprise governance, be sure to see our report: The Global CIO Survey 2026: Who Governs Enterprise AI?, which explores how CIOs are increasingly managing the tension between rapid adoption and distributed accountability through workforce change. You can find the report at Thoughtworks.com. 

In this episode, Shayan Mohanty, Thoughtworks Chief Data and AI Officer, and Joe Murray, Global Head of CX and Product Innovation, explore moving past corporate AI hype to capture genuine business value. They address C-suite board pressure, managing agentic tokenomics costs and establishing strict data governance. Discover how combining product-led engineering, Thoughtworks' Agent/works™ platform, and the rapid 3/3/3 delivery framework helps organizations scale autonomous AI safely, control operational expenses and build a lasting competitive advantage.

Alla Gancz joins Piergiorgio Grossi, Chief Innovation & Data Officer at Credem, to discuss his extraordinary career spanning Ferrari Formula 1, data and AI ventures, Ducati and banking. Piergiorgio explains what high-performance engineering can teach banks about data, feedback loops and decision-making; how Credem's AINEXT model moves AI from experimentation into business execution; and why successful transformation depends as much on people, culture and trust as it does on technology. The discussion explores Credem's adoption of AI, and the challenge of giving teams greater speed and autonomy while maintaining the control, resilience and accountability required of a bank.

AI is rapidly reshaping enterprise tech conversations, but successfully transforming legacy architecture requires far more than just automated code generation and powerful models. In this episode, host Christina Stathopoulos joins Thoughtworks' Shodhan Sheth, Enterprise Modernization Platform and Cloud Lead, and Alessio Ferri, Lead Software Engineer, to discuss how technology leaders can balance AI innovation with engineering discipline, organizational change and real-world governance. Originally hosted on EM360's Tech Transformed podcast.

In this episode, Ricard Vilá, CDO at LATAM Pass, outlines his strategies for designing a future-ready technology organization. He shares lessons on shifting IT from a cost center to a value engine, fostering genuine team empowerment, managing multilingual organizational structures and navigating rapid AI transformation to meet evolving business needs.

Join Laura Burger, Global Head of Employer Brand and Recruitment Marketing, Rachel Laycock, Thoughtworks CTO and former Chief Talent Officer Joanna Parke for a discussion on why AI success fundamentally depends on people, not just tools. Together, they debunk the "job theft" myth, highlight why junior talent remains a vital engine for innovation and explore how to shift the executive conversation from mere cost-cutting to long-term value creation.

While 2025 was the year of shopping for AI, 2026 is the year of ROI. In this episode, Thoughtworks and CircleCI leaders discuss the 2026 State of Software Delivery Report, revealing why AI-generated code is creating bottlenecks rather than business value.  Learn how elite teams are distancing themselves from laggards by rethinking compliance and testing, and why a Tiger Team approach is the fastest way to expose hidden technical debt and accelerate delivery.  

Join product experts John Cutler and Ivana Ciric as they deconstruct the "messy" reality of product org transformation. Moving beyond rigid frameworks and feature factory mentalities, explore how leaders can embrace complexity, use AI for strategic sense-making and finally bridge the gap from simply shipping code to delivering genuine business value.

As companies race to adopt AI, many overlook the hardest part — the human one. In this conversation, we unpack the principles behind Humanizing AI Strategy and discuss how creativity, critical thinking, and cross-functional collaboration shape the success of any AI initiative. This episode is for decision-makers who want AI that works in the real world, helping them design systems that are responsible, effective, and grounded in their organization's purpose.

Many engineering leaders are eager to embrace AI, but few have a clear way to measure what's working. In this episode, we dig into how teams can track AI adoption, assess the real impact of AI tools and agents, and make smarter decisions about where to invest. You'll hear from Abi Noda, CEO and Co-founder at DX, and Chris Westerhold, Global Practice Director at Thoughtworks, as they share how leading engineering orgs are turning AI hype into measurable value.   Host: Kimberly Boyd    Guests:  Abi Noda, CEO & Co-founder at DX Chris Westerhold, Global Practice Director at Thoughtworks