Ep.335: Taking Your Staff Development From Good to GREAT

In this episode of Physical Therapy Private Practice Secrets of the Top 10 Percent, host Brian Gallagher, PT, dives straight into one of the most common challenges facing private practice owners: identifying and addressing the root causes of poor performance in their clinics. Drawing on his 30 years of experience, Brian provides practical insights and proven strategies to help practice owners turn around underperforming operations. This episode is a masterclass in diagnosing issues, implementing structure, and fostering accountability—all aimed at transforming a struggling practice into a successful, high-performing business. Key Takeaways  Identify Root Causes - Common issues include staff misalignment, lack of accountability, structural gaps, inadequate training, and quality control. Implement the Five Divisions - HR/Admin, Marketing, Finance, Production, and Quality Assurance. Use Metrics for Accountability - Track Net Promoter Scores, visit adherence, and staff performance. Foster a Learning Culture - Invest in a learning management system to support continuous team development. Outsource for Efficiency - Delegate non-clinical functions to trusted professionals to focus on clinical growth.

In this episode of Physical Therapy Private Practice Secrets of the Top 10%, host Brian Gallagher dives deep into often-overlooked areas that could transform your private practice. He discusses the power of managing by data and metrics rather than intuition, how to maximize productivity by setting aside admin time, and why knowing the math behind your practice is essential for sustained growth. Brian also shares valuable insights on outsourcing, controlling payroll costs, and effectively scaling up for a profitable 2025. Key Topis Discussed: Set Dedicated Admin Time Rely on Data, Not Just Instinct Keep Payroll in Check Outsource Wisely These essential actions will help you build a practice poised for success in 2025!

You’ve heard it before, “If you keep doing what you’re doing, you’re going to keep getting what you’ve got.” The message of PPS 2024 could be summed up in one word: help! People are seeking financial, personnel and practice management help. We are so grateful to be able to continue helping you! Episode at a glance: Consulting versus coaching Perfectionism gets nothing done Do it for others! Only pay for what you need  

Do you relate to the hot topics that are circulating as “problems” in the physical therapy world? Unfortunately, burying our heads in the sand will not make them go away. Learn how to master the basics, set the tone and foster a shared reality for your private practice. Remember: only after the group wins do the individual members win. Episode at a glance: Post-onboarding training The Two-Way Street Environment, Structure, Personnel, Systems of Operation Staff certification training  

Calling new and veteran therapists alike! Is the APTA’s Private Practice Section conference worth your time? Short answer: yes! We know it’s an investment of time and money, but truly, you can’t afford not to learn the latest in physical therapy and be able to predict its future. Mingle with and learn from the best in our industry! Episode at a glance: Make the investment Physical therapy is a “retail business” PPS is the place to learn Get resources and connections  

It’s important that we take a good look at how we can help unburden others, but it really starts with yourself! Don’t burden your staff with things that they didn’t go to school for, and make sure they really know the difference that they make at your clinic. Enhance their skills both personally and professionally, and you will have the best practice in town! Episode at a glance: Strive for betterment Minimize admin burdens AI and RTM Virtual Front Desk  

I know we’re coming in hot with this title, but really, we’re addressing the executive mindset! You must have standards of practice and a two-way street implemented in your organization. In other words, learn how to say “no!” Learn how to enable the success of those you work with and how to manage by statistics.  Episode at a glance: Don’t spoil your staff 5 things to master as a manager Administrative versus worker mindset Structure & systems  

It might seem contrary to everything else you hear, but you actually can have it all! Let’s evaluate what your work options are in today’s environment. Sit down and bullet point out your ideal scene. Avail yourself to better strategies, protocols and systems that will protect you against any downturns - you can’t afford not to!    Episode at a glance: Growth = viability Hire based on performance and goals Energy versus emotion Definition of effort  

There’s nothing wrong with being content and not wanting for anything more. But if you know there’s room for improvement in your company culture and operations, it’s time to invest in yourself and your team. Create the game of professional opportunity for your staff. Running a successful practice in 2024 is not as impossible as you may think! Episode at a glance: Get training beyond PT School  Define hats and products Post onboarding checklist You can’t afford to wear others’ conditions  

It’s not about what you do, it’s about what you can do to help others. Today, we are excited to welcome Zak Bartley and Derek Sanborn to introduce the PatientStudio software to our audience. These data experts have developed an EMR with intuitive tools like we’ve never seen before. Look for yourself, and aim to work with people who you know, like and trust! Episode at a glance: Great fit for startups and small-to-medium sized businesses Can work with cash and insurance (or a hybrid!) The difference between scribe and generative AI Live demo! Connect with PatientStudio at www.patientstudio.com or [email protected]