Prioritizing customer experience in government

Read more >    Listen to the podcast (duration: 21:05) >  The COVID-19 crisis has created barriers to workplace diversity, equity, and inclusion [DEI]. Women in particular are facing great challenges as they struggle to unplug in work-from-home environments. Because of this, burnout is a growing problem.See www.mckinsey.com/privacy-policy for privacy information

Read more >    Listen to the podcast (duration: 26:05) >  There has been a flurry of activity in recent months about setting policy agendas and planning for implementation. But change is hard--less than a third of government transformations are successful. How do agency leaders flip the odds to set their agency up for success? Why is organizational health so important? In this episode of McKinsey on Government, McKinsey partners Brooke Weddle and Scott Blackburn discuss how federal government leaders can drive effective transformation.See www.mckinsey.com/privacy-policy for privacy information

Read more >    Listen to the podcast (duration: 22:32) >  Customer experience (CX) is getting more important everywhere—including in government. Citizens are accustomed to the experiences offered by companies from Amazon to Zillow and now want the same from governments. In this episode of McKinsey on Government, McKinsey partner Tony D'Emidio and Associate Partner Marcy Jacobs discuss how implementing agile, seamless transparency from private-sector CX can inspire trust and confidence in the public sector.See www.mckinsey.com/privacy-policy for privacy information

Read more >    Listen to the podcast (duration: 24:41) >  Knowing how to effect change is just as important as knowing what to change. In this episode of McKinsey on Government, McKinsey Senior Partner Kirk Rieckhoff talks about why change is so hard, and the key to success of making change happen.See www.mckinsey.com/privacy-policy for privacy information

Read more >    Listen to the podcast (duration: 22:48) >  As the federal government prepares for the next normal in work, leaders will have to consider a number of pressing questions. What is their vision for the work, workforce and workplace? Should they bring employees back? How can they communicate policies? What might the real estate footprint—and larger workforce environment—look like? What can they learn from the private sector and early movers? What is the role of the manager? In this episode of McKinsey on Government, McKinsey partner Megan McConnell discusses how the federal government can most effectively approach the return to workSee www.mckinsey.com/privacy-policy for privacy information

Read more >    Listen to the podcast (duration: 27:23) >  The pandemic has seen changes in the adoption of technology, remote working and digital transactions, but will these changes stick, and how should government leaders be thinking about the post-pandemic economy? In this episode of McKinsey on Government, McKinsey Partner Susan Lund talks about the implications of these trends and why they could result in higher productivity growth.See www.mckinsey.com/privacy-policy for privacy information

Read more >    Listen to the podcast (duration: 25:42) >  Federal leaders need to continue to make progress on the basics of cyber hygiene but they're also going to have to look forward and think about what are the next generations of threats. In this episode of McKinsey on Government, McKinsey Partner Tucker Bailey and former US Congressman Will Hurd discuss the emerging cyber threat landscape, the role of the CIO, and the future of the federal cyber workforce.See www.mckinsey.com/privacy-policy for privacy information

Read more >    Listen to the podcast (duration: 26:54) >  The average organization can expect to lose 45% of one year's profits over the course of a decade due to supply chain disruptions. Here's what agencies can do to plan for the future.See www.mckinsey.com/privacy-policy for privacy information