Tech Solutions that Serve L.A. Citizens with Ted Ross

The final episode of Season 1 features Ted Ross, Chief Information Officer for the City of Los Angeles. His role became more vital than ever during the pandemic, with L.A.’s 4 million residents and 50,000 employees relying on the city’s complex technological operation for support. Ted helped his city navigate the challenge with tech solutions built on principles designed to serve citizens and inspire employees: focus on people, improve lives, and lean into promising innovations.

Dan Helfrich, CEO of Deloitte Consulting, joins Let’s Workflow It to talk about reinventing the consulting industry by bringing together a diverse set of problem solvers. Dan envisions an exciting future where agile, inclusive work environments empower individuals to challenge the status quo. He’s a big believer that the tone from the top can promote change from the bottom, unlocking value company wide.

This episode features Cynt Marshall, CEO of the Dallas Mavericks and the NBA’s first Black female CEO. After spending 36 years in senior management at AT&T, Cynt pivoted to the sports industry where her values-based leadership has transformed the Mavericks’ culture to emphasize community and employee engagement. Cynt’s authentic and humanizing perspectives shed light on how empathy and technology can help us stay connected and enhance shared experiences.

Auto innovator Henrik Fisker joins Let’s Workflow It to discuss the sustainable transformations happening in the car industry, the importance of being able to pivot as a leader, and how nearly all our experiences involving cars are ready for change. Henrik is the Chairman and CEO of car company Fisker, Inc. Before that, he designed cars for BMW and Aston Martin. Listen and subscribe wherever you get your podcasts.

This episode of Let’s Workflow It features Deryck Mitchelson – one of the leaders taking on the greatest workflow challenge of our time – the effort to vaccinate millions of citizens from COVID-19. As Director of Information Security for NHS National Services Scotland, Deryck manages his nation’s contact tracing and vaccination systems, and shares his unique perspective on the systems and technology necessary to turn vaccines into vaccinations. Listen and subscribe wherever you get your podcasts.

Welcome to Let’s Workflow It, a new podcast from ServiceNow that explores how the workflow revolution is transforming work across industries. Throughout the series, hosts Alan Marks and Kathryn Minshew will talk to innovative business leaders and ServiceNow CEO Bill McDermott about how they’re driving growth and embracing change with digital workflows.  Listen and subscribe wherever you get your podcasts.