Mastering The Art Of Active Listening with Heather R. Younger

In honor of Black Maternal Health Week, our April guest, Dr. Ericka Gibson, Kaiser Permanente ob-gyn discusses maternal health equity. Explore how disparities and social factors impact care outcomes and discover how culturally responsive care can help ensure all women and their babies achieve their full health potential.

The Health Views with Deb Friesen, MD podcast series continues with Sean Seitzinger, Vice President of Brand and Consumer Marketing at Kaiser Permanente. In this episode, Sean explores brand marketing’s role in health care, the impact of trust, digital health, AI, and how Kaiser Permanente connects with key audiences including the next generation of consumers.

Kick off 2025 with a new Health Views episode featuring Dr. Daniel Yang, Kaiser Permanente’s Vice President of AI and Emerging Technologies. During their conversation, Dr. Yang explores the expanding role of AI in health care, including its current impact, potential advancements, and the importance of its responsible use.

Happy Thanksgiving, Health Views listeners! In this special episode, Dr. Linda Shiue returns to share her favorite fall foods, her exciting new role at the Kaiser Permanente Bernard J. Tyson School of Medicine, and a delicious pumpkin hummus recipe for your thanksgiving table. Here’s the link to Dr. Shiue’s pumpkin hummus recipe: https://spiceboxtravels.com/2019/10/20/pumpkin-hummus/

Dr. Pickens believes that the best version of ourselves comes not from the pursuit of happiness, but from the pursuit of healthiness. He invites us to reflect on the question: How can I get better? Listen to this conversation to hear innovative tools to help you grow into a healthier, more fulfilled version of yourself, with a focus on belonging, well-being, and curiosity.

Tune in to this episode of Health Views featuring Margaret E. O’Kane, founder and president of the National Committee for Quality Assurance (NCQA). Margaret delves into the fascinating NCQA origin story, her commitment to embedding quality in healthcare, and how NCQA is pioneering new approaches to evaluate virtual care, mental health and advance health equity.

Listen to this Health Views episode with Kaiser Permanente’s SVP of Care Delivery Technology Services, Desiree Gandrup-Dupre. Desiree discusses how technology has evolved throughout her career and how it’s enabled advancements in health care delivery through a focus on value-added benefits for both patients and clinicians.

Theatre is a powerful healthcare educational tool for both adults and children. We’re excited to share an insightful conversation with Betty Hart and Jared Randolph, Kaiser Permanente Educational Theatre program leads who are focused on improving teacher and staff well-being, workforce health, and youth mental health through their amazing productions. Listen in to learn about Kaiser Permanente’s Educational Theatre program and for helpful mental health best practices that anyone can use. Here is the link for more information https://thrivingschools.kaiserpermanente.org/educational-theatre/.

Our April Health Views guest is Dr. Sarah Leitz. Dr. Leitz is a Kaiser Permanente Internal Medicine Physician in the Northwest who is focused on helping and treating patients with substance use disorders through a patient-centered approach and a harm reduction framework. Listen to this episode to learn how proven behavioral health best practices can be applied both within and outside the patient setting.

We’re excited to welcome Heather R. Younger as our March Health Views guest! Heather is the founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm whose mission is to inspire and train leaders to put their culture and employees first. During this episode, Heather shares her proven and innovative active listening at work model illustrated in five steps. The model provides an easy-to-use framework to help individuals feel more heard, valued, and understood within professional environments. Don’t miss out on Heather’s own podcast, Leadership with Heart to receive additional insights, stories, and best practices.