Jeff Troksa - Customer Service to Citizen Development Admin

Vatsala Sadasivan, a global operations excellence leader in pharmaceutical R&D, discusses the evolution of workflow automation, the importance of people in process improvement, and how technology is transforming operational excellence across industries.

In this episode of Citizen Development Live, host Neil Miller sits down with Jeff Do, Director of Citizen Development at Wellington Management, to explore how organizations can transform non-technical employees into powerful citizen developers. Jeff shares insights on overcoming initial skepticism, leveraging AI tools, managing application governance, and creating a culture of innovation that enables business users to automate complex processes with minimal technical training.

In this episode of Citizen Development Live, host Neil Miller sits down with Sylvester Bos, a key consultant for technology companies. Sylvester shares insights from his extensive career in IT and finance, discussing the rise of low code and citizen development. They delve into the evolution of these technologies, best practices for implementation, and the importance of light touch governance. As they explore Sylvester's contributions to the field, including his influential publications and the maturity model, listeners will gain a deeper understanding of how to effectively leverage low code and citizen development in their organizations.

Vaibhav Chhatani is a technical architect and community lead for a citizen development program. Vaibhav shares insights into his journey from SharePoint to low-code/no-code solutions, focusing on how tools like PowerApps and Power Automate empower non-IT staff to create and automate workflows. They discuss the transformative impact on roles, such as reducing manual tasks for an inventory manager. Additionally, Vaibhav elaborates on the importance of proper onboarding, continuous training, and the growing need for governance as citizen development scales within organizations. Learn about real success stories and the future direction of citizen development in this insightful conversation.

Jon Price is the Global Citizen Development Lead at Jacobs. He explores the transformative power of citizen development in engineering and beyond. John shares his journey from civil engineer to digital delivery lead, his insights on scaling citizen development programs, and the importance of building a strong community within a global organization. Discover how Jacobs is streamlining processes, reducing redundancies, and fostering innovation with no-code and low-code solutions, all while empowering employees to think differently and deliver exceptional results. Tune in for practical advice on talent retention, building support networks, and creating meaningful change in large organizations.

George Forbes knows how to scale things. As the CIO and CDO of Operations for a large federal agency, he can't afford to deal in small numbers. George shares his fascinating journey into the world of low-code and no-code platforms, and how he has been able to drive remarkable success within his organization. George discusses how he initially got interested in these technologies, and how he was able to transform his agency's approach to application development - going from lengthy, costly projects to rapid, cost-effective solutions. He explains the strategies he used to drive adoption, the impressive user growth they've achieved, and the significant financial and speed benefits they've realized.

Craig Brown leads the IT teams at a large tire manufacturer. When he started his position, he learned the team was using a low-code platform. After investigating, Craig decided to continue to invest in the platform and start to unleash citizen development across the organization.

Track along with Jeff Troksa as he describes his journey going from a Tier 1 Customer Service agent to managing Motorola Solutions' citizen development platform.

Debbie Yarosh has seen every side of development. She's passionate about putting the power of technology into the hands of the people who need it in their internal operations. Hear how Debbie navigates the challenges of leading a citizen development program and the unique challenges that fintech companies face. Learn more about citizen development here: https://kissflow.com/citizen-development

For 40+ years, most business users have been stuck using Excel to manage and organize their work. Citizen development is a chance to both give process owners better tools AND bring in a governance layer that never existed. Looking for statistics around citizen development? Check out this 2024 trends report from Kissflow: https://kissflow.com/citizen-development/citizen-development-trends-report/