
291. Technology Doesn't Transform Organisations. People Do with Ilana Esterrich
27.10.2026
0:00
35:24
This week on CFO 4.0 returning guest Ilana Esterrich joins Hannah Munro to challenge traditional thinking around ROI and introduce a more meaningful measure of success: return on change. Together, they explore why adoption, attention and organisational behaviour play a crucial role in whether transformation delivers lasting value.
In this episode, you'll learn:
- Why traditional ROI calculations often fail to tell the full story.
- What "return on change" means and why leaders should measure it alongside ROI.
- How attention audits can uncover low-value work and hidden inefficiencies.
- The importance of deciding what work will stop before introducing new technology.
- How to support teams through adoption challenges and post-launch productivity dips
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