Call centres: answering the digital challenge

The ‘war on talent’ has become one of the hottest topics in the world of recruitment. What is it? And how can organisations ensure they’re recruiting, and retaining the brightest and best in the market?In this episode Kulvinder and Sarah are joined by guests Ed Hurrell, Commercial Account Executive at Salesforce and Graham Halewood, Chief Operations Officer at BMS Performance, to discuss how to attract, recruit, and retain the best candidates in the market.Read more about how BMS are using Salesforce to provide a great service and great results for clients and candidates here.

Is it time to rethink the contact centre? This episode asks what the future of business services call centres looks like, and how companies can better support staff and customers while hybrid working.

It's all change for professional services firms. Join part two of this episode as we uncover the challenges facing competitiveness and client relationships in the era of technology disruption.

Are the robots taking over? In part one of this episode, we look at how new technology in professional services is helping to remould everything from talent management to client and market dynamics.

The relationship between sales and marketing teams can often be strained. Can working closer together deliver better outcomes and greater efficiencies? Can tech help drive better alignment?In this episode Laura Sloane, Head of Digital at PwC and Madeleine Storr, Regional Vice President at Salesforce join Sarah and Kuli to discuss these and other questions around the marriage between sales and marketing.

Innovation is an over-used term in business - so what does it actually mean? How big does innovation have to be to make an impact? Who drives innovation? If innovation drives growth... how do you manage both? This and more is what our hosts are discussing with Ismail Amla, Chief Growth Officer at Capita and Shainir Amersi, Senior Client Partner at Salesforce in this episode.

Digital transformation has increased the data flowing through firms and organisations: how can technology impact on the collection, interrogation and interpretation of the data?

Covid and Brexit have had an economic, social and personal impact: never before have employees needed strong leadership as they do now. In business services, how can C-Suite meet expectations?

After a year working from home, no commuting costs and improved work/life balance; how will employers manage their employees return to work? Will forward thinking businesses prosper? We talk to Colin Morley and Leigh Welsh from Hays Recruitment about how their business has prospered through employee engagement and more.

Is the office dead? When normalcy returns will we be working in a workplace, or will we be finding a work space? We discuss the topic with James Addison, UK Head of Operations at JLL and ask the question - will old habits return or is this the next evolution of work?