Cutting Through the Sludge in Personal Injury Care with Reid Zeising, CEO of Gain Servicing

This episode features Reid Zeising, CEO of Gain Servicing, as he discusses the hidden challenges in personal injury billing, the damaging impact of “medical sludge,” and how smarter revenue cycle strategies combined with technology can restore access and fairness in care delivery. He also unpacks key legislative developments and why true reform must go beyond surface-level change.This episode is sponsored by Gain Servicing.

This episode recorded live at the Becker’s 22nd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference features Meredith Warf, CPA, DPT Chief Executive Officer, Mississippi Sports Medicine & Orthopaedic Center, US Orthopaedic Partners. Meredith discusses how her team is using AI and digital platforms to streamline patient access, enhance staff efficiency, and elevate the orthopedic care experience through smarter, scalable technology solutions.This episode is sponsored by Relatient.

This episode recorded live at the Becker's 22nd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference features Brett Spark, Co-Founder and President, Aroris. Brett shares insights on how independent practices can manage payer contract complexity, leverage digital tools, and protect revenue in an era of healthcare consolidation.This episode is sponsored by Aroris.

This episode recorded live at the Becker’s 22nd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference features Dr. Scott Hannum, Partner at Emerge Ortho and President and Medical Director of Brunswick Surgery Center. Dr. Hannum shares insights on the shift of orthopedic procedures to outpatient settings, challenges with ASC regulations and reimbursement, and the role of technology and independent partnerships in driving future growth.

Ellington Jones, DrPH, MHA, MBA, FACHE, Chief Administrative Officer of Surgical Specialties at UC San Diego Health, joins the podcast to discuss the expanding services at UCSD Health and the key responsibilities within his leadership role. He shares insights on navigating reimbursement challenges, improving access to care, and the importance of having a clear, strategic plan for AI implementation. Jones also highlights the ongoing growth efforts at UC San Diego Health and how innovation is shaping the organization’s future.

In this episode, Marjorie Reiter, Administrator and CEO at the Surgery Center of Central New Jersey, shares her unconventional career journey, key trends affecting ASCs, and the leadership philosophy that guided a successful financial turnaround. She emphasizes the importance of collaboration, workforce development, and putting patients first in every decision.

In this episode, Alfonso del Granado, Market Administrator for North Cypress Surgery Ventures, shares insights on trends shaping the ASC space, from minimally invasive spine procedures to key legislative shifts impacting growth, reimbursement, and site neutrality.

Eric Witte, DPT, MBA, Chief Operating Officer at Genesis Orthopedics & Sports Medicine, joins the podcast to share insights into overcoming recruitment challenges and improving health outcomes in the communities they serve. He discusses key areas of operational improvement and emphasizes the importance of informed decision-making, stating, “It’s better to look uniformed than be uninformed.”

In this episode, Dr. H. Kurtis Biggs, founder of the Joint Replacement Institute in Naples, FL, shares his approach to minimizing infection and recovery time in joint replacements, explains the financial pressures facing independent surgeons, and offers advice for future healthcare leaders.

In this episode, Alexandra Hogue, Director of Operations at Orbis Surgery Center in Houston, shares insights on ASC growth, navigating reimbursement changes, and how AI and automation are shaping the future of outpatient care. She also discusses the center’s expansion and the challenges facing Texas ASCs today.