Leading with heart: Building a culture of safety, trust, and transparency

In this episode, Amanda Eisel, CEO of Zelis, shares insights from new research on how cost pressures, transparency, and technology are reshaping the healthcare financial experience. She highlights where payers, employers, and consumers see opportunities to reduce friction and build trust in a rapidly evolving system.This episode is sponsored by Zelis.

In this episode, Alan Condon, Editor-in-Chief at Becker’s Healthcare, joins Scott Becker to discuss key leadership changes at CommonSpirit Health, including the appointment of new CFO Michael Browning, and shares insights on the renewed momentum in hospital mergers and acquisitions as health systems pursue growth and resilience heading into 2026.

In this episode, Tanay Tandon, CEO of Commure, explores the next chapter of healthcare AI—from the explosive growth of ambient documentation to the rise of agentic models transforming back-office operations. He shares lessons from scaling adoption across thousands of care sites, and how the industry’s future depends on tightly integrated platforms, engineering-led innovation, and forward-deployed teams working side by side with clinicians.This episode is sponsored by Commure.

In this episode, Press Ganey CEO Pat Ryan talks with Dr. Kevin B. Churchwell, President and CEO of Boston Children’s Hospital, about building a culture of safety and trust and how transparency, a shared safety language, and daily huddles turn good intentions into measurable outcomes.This episode is sponsored by Press Ganey.

In this episode, Julian Herbert, Chief Product Officer at DoseSpot, shares how health systems can reduce friction for patients by improving affordability, choice, and transparency in pharmacy access. He discusses strategies for building trust, streamlining engagement, and keeping patients at the center of care.This episode is sponsored by DoseSpot.

This episode features Paige Twenter, Assistant Editor at Becker's Hospital Review. Twenter highlights three major healthcare stories shaping the industry today, including new H-1B visa fees and their impact on the workforce, Most Favored Nation drug pricing deals, and evolving vaccine mandates and access across the U.S.

In this episode, Scott Becker speaks with Laura Dyrda, Vice President and Editor-in-Chief at Becker’s Healthcare, about the key issues healthcare leaders are watching. Laura shares insights on workforce challenges, demographic and financial pressures, and the growing role of technology and AI, all leading up to discussions at the upcoming Becker’s CEO + CFO Roundtable.

This episode recorded live at the 10th Annual Health IT + Digital Health + RCM Annual Meeting features Brittany Cyriacks, Clinical Informatics Program Director, UCHealth. Brittany shares how UCHealth is leveraging AI and virtual nursing to improve patient outcomes, reduce mortality, and standardize care across hospitals, while offering advice on governance, change management, and avoiding technology fatigue.

In this episode, Scott Becker reflects on the remarkable career of Daniel Morissette, longtime CFO and Senior Executive Vice President of CommonSpirit Health.

This episode, recorded live at the 10th Annual Health IT + Digital Health + RCM Annual Meeting, features Dr. Bryon Frost, CMIO of McLeod Health. He shares how his team developed a bias-resistant, three-phase approach to selecting and scaling AI scribe technology, improving physician experience, reducing cognitive burden, and achieving measurable financial and clinical ROI.This episode is sponsored by Suki.