Leading Through Change: AI, Capacity Strategy, and the Future of Care with Victor Navarro, MD

In this episode, Joel Selanikio, MD, Physician, former CDC Epidemiologist, TED/Keynote Speaker, Technologist, Entrepreneur, explores how consumer technology, AI, and new care models are reshaping demand for healthcare and why the industry must better understand these shifts to prepare for the future.

In this episode, Jenn Balchunas, MHL, CPC, Director of Onboarding & Optimization, DevelopMe Leadership Coach at UNC Health Medical Group, and Sachin K. Gupta, MD, FAAFP, Chief Medical Officer Primary Care/Statewide at UNC Health Medical Group, share how they built an onboarding and optimization team to improve workflows, reduce burnout, and strengthen clinician support. They discuss lessons learned, the role of data and relationships, and how AI and new tools are shaping the future of workforce efficiency.

In this episode, Victor Navarro, MD, Chief Clinical Officer, Central Region, Jefferson Health System, shares insights on the growing role of artificial intelligence, virtual care, and precision medicine, along with strategies to manage capacity across a large health system. He also discusses leadership lessons on flexibility, resilience, and driving high-quality, mission-focused care.

In this episode, Kofi A. Cash, DSc, FACHE, Director of Operations (COO-equivalent) at Bartow Regional Medical Center, BayCare Health, joins the podcast to discuss the importance of data integrity and quality in driving better decision-making. He shares insights on strengthening workforce operations, building a solid organizational foundation, and maintaining a continuous improvement mindset to support long-term success.

In this episode, Seanna-Kaye Denham-Wilks, PhD, FPCC, Chief Operating Officer and Deputy Administrator of Nursing Home Operations at NYC Health + Hospitals | McKinney, joins the podcast to discuss transforming care culture from transactional to relational models. She outlines three key areas of focus—sustaining excellence, supporting workforce sustainability and wellbeing, and innovating care delivery models to better serve patients and staff.

In this episode, Rosy Thachil, MD, MBA, FACC, FAMWA, FACVC, Cardiologist at NYC Health + Hospitals/Elmhurst, joins the podcast to discuss why patient care cannot be a one-size-fits-all approach. She shares how translation services help bridge communication gaps, and how integrating specialized, data-driven care is improving outcomes and delivering more personalized treatment for diverse patient populations.

In this episode, Molly Gamble, Vice President of Editorial at Becker’s Healthcare, highlights the rise of oral GLP 1 treatments, key leadership changes at Cleveland Clinic London, and evolving hospital M and A trends shaping the healthcare landscape.

In this episode, Scott Becker reviews 7 key healthcare stories including hospital financial turnarounds, Oracle layoffs, technology ROI, rising digital leadership, health system consolidation, and more.

In this episode, Zachary C. Dietch, MD, Transplant Surgeon at Northwestern Medicine, joins the podcast to discuss optimizing referral pathways for transplant surgery and integrating new specialties into treatment plans. He also shares recent advancements in liver transplant surgery and how these innovations are improving outcomes for patients.

In this episode, Jason Mouzakes, MD, FAAP, President and Chief Executive Officer of Albany Medical Center Hospital and Professor of Otolaryngology and Pediatrics, joins the podcast to discuss workforce challenges and the importance of empowering care teams. He shares why listening is a critical leadership skill, along with his perspectives on improving access to healthcare and supporting patients across the continuum of care.