Balancing AI Innovation and Governance in Revenue Cycle Management

pisode recorded live at the McGuireWoods Healthcare Growth & Operations conference, Scott Becker talks with Kathy Gaughran, Senior Marketing Strategist at Healthcare Success Strategies, about how AI is transforming digital marketing, recruitment, and patient engagement in healthcare. Kathy also shares insights on balancing centralized branding with local impact and the importance of staying ahead of technology to drive sustainable growth.

This episode recorded live at the 10th Annual Health IT + Digital Health + RCM Annual Meeting features Clara Lin, Chief Medical Information Officer, Seattle Children's. Dr. Lin shares how her organization is integrating AI responsibly through strong governance, patient engagement, and operational alignment to enhance both clinical workflows and patient care.

In this episode, Timothy Collins, CEO of UCR Health, discusses expanding access to care and training the next generation of physicians in the Inland Empire. He shares how UCR Health is tackling provider shortages, fostering collaboration, and creating a patient-centered model to meet the region’s growing healthcare needs.

In this episode, Kanar Kokoy, Founder and CEO of Chirok Health, shares insights on responsible AI adoption in healthcare, emphasizing governance, human oversight, and cultural change as key to driving sustainable impact in revenue cycle management.This episode is sponsored by Chirok Health.

Domenic Donato, CEO and Co-Founder of Attuned Intelligence, discusses his company’s innovative platform designed to help operations leaders optimize their AI agents. He shares insights on managing high-pressure situations, mitigating risk, and ensuring accuracy in high-stakes decision-making environments.

Joshua Geltman, MD, MBA, Physician Chair of the Sepsis Committee at Northern Westchester Hospital, discusses the seriousness of sepsis and its growing impact in inpatient care. He highlights current trends, the role of predictive analytics in improving early detection, and how data-driven approaches can drive meaningful change in sepsis management and patient outcomes.

Luis Manuel Tumialán, MD, Professor of Neurological Surgery, American Board of Neurological Surgery, Director of the Council of State Neurosurgical Societies, and Chair at Barrow Brain and Spine, discusses workforce issues and solutions within the medical field. He addresses challenges faced by physicians and calls for meaningful change to strengthen the healthcare industry and support those on the front lines of care.

Michael J. Welsh, MD, Professor of Internal Medicine–Pulmonary, Critical Care, and Occupational Medicine at The University of Iowa, joins the discussion with cystic fibrosis patient Grace to explore the intersection of research and real-world treatment. Dr. Welsh shares insights from his groundbreaking work in cystic fibrosis research, while Grace offers her personal experience living with the condition.

Dr. Maulik Purohit, Chief Health Innovation Officer at datosX Digital Health Labs, explores global governance in the realm of AI safety and responsibility. He discusses the challenges of improving access to responsible AI and the importance of developing ethical frameworks that guide innovation in healthcare technology.

In this episode, Sterling Elliott, PharmD, Clinical Pharmacist Lead at Northwestern Medicine and Assistant Professor at Northwestern University Feinberg School of Medicine, joins Scott Becker to discuss advancing non-opioid pain management, the transformation of community pharmacy, and the power of communication in improving patient care and recovery outcomes.